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Suburban Chrysler Dodge Jeep Ram of Troy
Troy, MI
1,613 Reviews
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Chrysler Dodge Jeep Ram of Troy.
Professional, certified sales staff - Chrysler Dodge Jeep Ram has certified our sales staff and the National Automotive Dealers Association has accredited our staff in the best communications practices and ethical treatment of customers.
Largest Chrysler Dodge Jeep Ram dealer in the area - Suburban Chrysler Dodge Jeep Ram of Troy is the Chrysler Dodge Jeep Ram sales volume leader in the area and we think our focus on customer satisfaction is the primary reason.
Easily accessed location - Located in the Troy Motor Mall, we make it very easy to get to our facility. Accessing our location from Crooks or Maple makes for an easy commute to our dealership.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
Largest Dealer Group in the COUNTRY!! With over 350 dealers around the country there is noting we cant handle!
Over 2,000* pre-owned vehicles in stock - Being part of the Suburban Collection means that each of our of dealerships offer an extensive variety of pre-owned vehicles on-site and access to thousands more in southeastern Michigan.
Experienced service department - Our technicians have been trained to work specifically on Chrysler, Dodge, Jeep and Ram vehicles and have knowledge, background and hands-on experience like no other general mechanics in the area. Our ASE certified and factory trained technicians and service advisors can also provide a free multi-point vehicle inspection
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,613 reviews
December 02, 2022
Customers Service is horrible. Once you purchase your vehicle you can not get in touch with them. I bought a vehicle, drove it one day. It took a week to get in touch with them Once you purchase your vehicle you can not get in touch with them. I bought a vehicle, drove it one day. It took a week to get in touch with them. They had my vehicle for three weeks. It took me going down to the dealership on multiple occasions to get any results. More
by R & R Transportation, LLC
Employees Worked With
Sales, Adam Booth
November 17, 2022
Stuart Smith signs people up with bad warranties that are not valid, and then he does nothing to make it right! He knows that the warranty is invalid and he has not reached out to me to fix this issue meanwh not valid, and then he does nothing to make it right! He knows that the warranty is invalid and he has not reached out to me to fix this issue meanwhile my car needs service, and my money has been put into a warranty that is no good. I have called and left messages. I have called and they would hang up on me. They have no dignity. Even the sales person Florian (Flo) has been unhelpful in this matter and it is an awful feeling to be treated this way after giving my hard earned money to these people. If they every offer you a Lithia warranty please do not take it. There should be criminal actions taking place behind this, because they robbed me! They robbed me first of my money, and now I have no security of a warranty for my vehicle. They have not worked with me to get this resolved hence it’s not been resolved they won’t even call me back! I have been waiting since November 8th to hear from Stuart it is November 17th? No one has tried to help me?!? More
by Unhappy Camper
Employees Worked With
Other Employees :
Florian Sales person, Matthew MacEachern, Douglas Myers
November 15, 2022
I had the pleasure of working with Anthony and Madison on my purchase. After the test drive, I was able to discuss what I liked and what I didn't like about the vehicle. They both took into consideration o my purchase. After the test drive, I was able to discuss what I liked and what I didn't like about the vehicle. They both took into consideration of what I had to say and we were able to come to an agreement. They made the process easy and seamless. I would recommend them to anyone and everyone. Great experience. More
by kbull25
November 11, 2022
Advertising cars they don’t have available. I completed the “Express” checkout process online to buy the vehicle, and received a prompt phone call when they opened the following morning to come I completed the “Express” checkout process online to buy the vehicle, and received a prompt phone call when they opened the following morning to come test drive / finish buying it. Then an hour later received another phone call that the vehicle had in fact been sold, where they tried to then start selling me something completely different. I have previously purchased from the Suburban group three different times, not sure I’m coming back after this experience. More
by Nick
Employees Worked With
Madison Moore
November 03, 2022
I’ve been buying my cars from suburban since 2011. I recommended this place to all my family and friends. Always had a great service. Recently I bought a second car for myself and Shawn was my sales p I recommended this place to all my family and friends. Always had a great service. Recently I bought a second car for myself and Shawn was my sales person. I liked a car that I wanted to buy but it needed some work done and Shawn GUARANTEED that all that work will be done by a week. So I gave him a week. Called him the day that I was suppose to pick up my car but no answer. Called the dealership many times no one answered. Left a massage to the used car manager Matthew MacEachern and still no call back. So I called the service manager Douglas to see what’s going on actually, he then told me that he just got the parts for the car after almost two weeks sitting there. Douglas was nice about it and understand my frustration and went talk to Shawn then shawn called me back and told me that it will be ready by Friday noon. I called him back Friday to pick it up then he said that he’s getting the car ready and will call me back in 5 mins but he never did. Saturday I went to the dealership to pick it up, made me wait half hour so I asked to speak with a manager then Matthew came out to tell me that the car is still not ready yet. It will be ready Monday. They kept the car for almost a month and still couldn’t fix the reverse camera and I ordered a driver sit headrest for replace, it has been 4 months still no call back on that. After having this kind of experience, I honestly won’t go back there or send anyone there. It got real bad and no communication. Don’t believe anything that they say. They will literally lie to you about anything just so they can sell a car to you. Scammers!!! More
by Abdullah
Employees Worked With
Matthew MacEachern
October 14, 2022
The entire sales process at your dealership was tremendous. I thought the sales person that I had Anthony Abdullah was the best. He was very knowledgeable and extremely professional.I felt no press tremendous. I thought the sales person that I had Anthony Abdullah was the best. He was very knowledgeable and extremely professional.I felt no pressure and he also secured my financing through Driveway. I would certainly recommend your dealership and Anthony to my family and friends. More
by Mjb48306mjb
September 21, 2022
Wonderful service from Matthew. He went above & beyond to get me into my Wrangler. I purchased my Jeep Grand Cherokee from Village, but will be buying all of my Jeeps from Matthew m He went above & beyond to get me into my Wrangler. I purchased my Jeep Grand Cherokee from Village, but will be buying all of my Jeeps from Matthew moving forward. He is so knowledgeable about all Chrysler products, but I feel confident in trusting him to find me the best of what’s out there… More
by Jfuehrer73
Employees Worked With
Matthew MacEachern
September 20, 2022
Anthony is truly a nice person. I had a great experience when getting my new car, I will definitively refer him and Suburban Chrysler Dodge Jeep Ram of Troy for friends. I had a great experience when getting my new car, I will definitively refer him and Suburban Chrysler Dodge Jeep Ram of Troy for friends. More
by Caio Campanella
September 19, 2022
Update: I received a call today from a representative of the service department. He explained to me that the 120 USD we paid was not the cost for 1 oil change but for a package of 3 oil change and tire rota the service department. He explained to me that the 120 USD we paid was not the cost for 1 oil change but for a package of 3 oil change and tire rotation services. Most terrible service!!! I have been a loyal customer with Suburban Chrysler Dodge Jeep Ram of Troy service center for many years and there have been a few minor issues with your service department, but nothing mayor. This time our experience was so extremely bad that I am considering not doing any future business with dealership again. My wife brought a Mopar coupon for an oil change for 29.95 USD for the synthetic oil change with her to the service which I just downloaded the same day from the Mopar WEB page. I kind of can accept that the coupon was not accepted (also it has been accepted in the past) because the fine print indicates that the offer is valid for an oil change up to 5 quarts of oil and my Grand Cherokee needs 5.9 quarts of oil. Also the same fine pint of the coupon stats that “… additional charges may be applied for engines with oil capacity that exceeds 5 quarts …” I think it is absolutely out of any logical context that the cost for the oil change increases form 29.95 USD for 5 quarts up to 150 USD for 5.9 quarts. Finally my wife payed 120 USD because the service advisor saw some kind of membership of me in the system. But still – a price increase from 29.95 USD to 120 USD because of 0.9 quarts of additional oil does not make any sense. And instead of using full synthetic oil semi synthetic was used for the service. This is an increase of 300% and less quality. This was by very far the most expensive oil change I have ever had in my live and I will for sure not pay this amount of money again. And the cherry on the pay … At the checkout my wife asked for a cost estimate for changing the spark plugs for our car. The provided cost estimate was 1,500 USD. One Thousand Five Hundred US Dollars for changing 6 spark plugs!!! This is ridiculous - this is absolutely unbelievable. Fortunately she asked just for curiosity. I just replaced the spark plugs myself the weekend before. In total I played just below 60 USD for the set of 6 spark plugs and a set of intake manifold intake gaskets. I took me about 4 hours to finish the work. Nothing that would even near justify a cost of 1,500 USD. Just a few days after the service I noticed a leaking motor mount and a another advanced leak in the automatic transmission oil pan. I would have expected the service advisor should have told us this. All together this was a terrible experience and I would highly recommend to everybody to avoid this service center. More
by volker.huebner
Employees Worked With
Alexander
September 11, 2022
As a former general manager, and someone who’s spent 14 years in automotive dealerships. I was very impressed with Kyle and his professionalism. We drove 3 hrs to pick up our Jeep. We worked through all years in automotive dealerships. I was very impressed with Kyle and his professionalism. We drove 3 hrs to pick up our Jeep. We worked through all the details over the phone while in route. Including financing. Easily the easiest car buying experience I’ve ever had. Would HIGHLY suggest him if you’re not a fan of wasting time. Our total time at dealership *might* have been 30 minutes. Chad in finance made it quick and painless. Great people, great process's. More
by Siebs37!
