Suburban Chrysler Dodge Jeep Ram of Troy

Excellent service with a friendly attitude! Jake Soules got me a great deal on a slightly used Jeep Grand Cherokee! Jake made me feel very comfortable through the whole process and was very ope Jake Soules got me a great deal on a slightly used Jeep Grand Cherokee! Jake made me feel very comfortable through the whole process and was very open during the sale. Can’t thank him enough. More

Josh is an exceptional sales person. Easy to get hold of. Quick responses, ready with info regarding stock on the lot and very friendly. Was an absolute pleasure to deal with him. Deale Easy to get hold of. Quick responses, ready with info regarding stock on the lot and very friendly. Was an absolute pleasure to deal with him. Dealership management were VERY pushy about using their in house financing. That is why I gave the dealership 4 stars instead of 5. More

Everything was very straightforward and process was very smooth. Would recommend dealer to people looking for easy process smooth. Would recommend dealer to people looking for easy process More

Josh was super helpful and made the car buying process super easy, and went above and beyond. super easy, and went above and beyond. More

Joshua was very helpful and great to work with on getting the deal done and issues I had after the purchase. The financing process was frustrating though, as the loan ended up being with a different bank tha the deal done and issues I had after the purchase. The financing process was frustrating though, as the loan ended up being with a different bank than initially indicated and the payoff for my trade in was not sent in by the parent company for over a month. More

Currently paying to have our vehicle towed back up to their dealer after we had a fuel pump installed last week. An employee went to fuel this vehicle and fuel poured out from under truck. their dealer after we had a fuel pump installed last week. An employee went to fuel this vehicle and fuel poured out from under truck. More

Parts department is an absolute mess to deal with. We have a commercial account and I had four orders completely missed, and the remainder of our parts were never delivered. When I called to ask if th We have a commercial account and I had four orders completely missed, and the remainder of our parts were never delivered. When I called to ask if they were going to deliver our parts, I was just told "no" and that they didn't have the staff. No call or notice. I had also ordered a part and confirmed the pricing while ordering. We picked the part up and didn't notice that they had raised the price over a third higher. I have called twice to fix this, just to be put on hold. The longest was 26 minutes and I couldn't wait any longer. Looks like I will have to go to the credit card co for help. More

Kyler takes care of both of my vehicles. Always done on time and on budget. I highly recommend him ! ! Communication outstanding. Always done on time and on budget. I highly recommend him ! ! Communication outstanding. More

Thank You Josh! Our experience purchasing our Jeep was amazing. I would highly recommend Suburban. We live out of state and were able to secure our vehicle a li Our experience purchasing our Jeep was amazing. I would highly recommend Suburban. We live out of state and were able to secure our vehicle a little longer than normal since we had to book airline tickets. Josh absolutely did a great job handling our deal. We were accommodated from the airport to driving our Jeep off the lot. Since this was preowned, we had a few issues but Suburban took care of everything before we left. Thank You again, we love our new ride! Shane & Tiffany. More