Suburban Chrysler Dodge Jeep Ram of Troy

This place will use straight up fraud and get away with it. From my printed Carfax that was given to me when I purchased the car, it was stated on 6/4/24 as a Certified Pre-Owned Vehicle, which is what l it. From my printed Carfax that was given to me when I purchased the car, it was stated on 6/4/24 as a Certified Pre-Owned Vehicle, which is what led me to make this purchase. I purchased the car on 6/21 and on my bill of sale they put 93,726 mileage but the Carfax wasn't updated until 7/1 and they put LESS mileage at 93768. This already shows lack of care and insuring things are correct. Now that Carfax of it being a Certified Pre Owned Vehicle is gone from the digital world. Zero damage was disclosed to me as I assumed so with it being a Certified Pre- Owned means the car is brought back up to working order. Even still, I specifically asked for a brake check and now almost 4 months later and I've had repairs totalling $3,922. $1046 of that is from brake damage. I will say that they did cover the first bill of $1076 after I left my first bad review and Elliot Ryan, the GM, admitted some fault in mechanic negligence. Not even a month after that is when the rest of the $2800 happened when my personal mechanic found these damages during a safety inspection when I brought it in for what I thought was a needed alignment. They found a sized caliper, bad front brakes and rotors, bad struts and bad sway bar. The car was never actually a Certified Pre-Owned Vehicle, they put that on the Carfax to falsely advertise. Elliot Ryan tries to say his company is not responsible for the information on the Carfax, but on the hard copy I have, it says it was listed as that by Suburban Chrysler Dodge Jeep Ram. I am only asking for a refund of the rest of the repairs of $2,800. They also never gave a response to the Better Business Bureau and the GM responds to my Google Review like he has been trying to assist me but I am ignoring him, which is very very untrue. More

We had an excellent experience selling our cars to Anthony! From start to finish, the process was seamless, professional, and stress-free. The team was incredibly friendly, honest, and transparent, ma Anthony! From start to finish, the process was seamless, professional, and stress-free. The team was incredibly friendly, honest, and transparent, making sure we understood every step of the process. Anthony offered us a very fair deal for our vehicles, and we truly appreciated how efficient and straightforward the entire transaction was. Selling a car can often feel overwhelming, but Anthony made it easy and enjoyable. If you’re looking to sell your car, I highly recommend Anthony. His professionalism and genuine care for his customers makes him stand out. Thank you for making this such a positive experience! More

Anthony was a pleasure to work with: friendly, efficient, and trustworthy. Am happy to recommend him, he made selling my prior car a hassle-free experience. and trustworthy. Am happy to recommend him, he made selling my prior car a hassle-free experience. More

Jacob did an excellent job of taking care of me. I am in sales myself and I always make sure to do the best I can for the customer, so I appreciate it when I am being taken care of properly. Jacob w I am in sales myself and I always make sure to do the best I can for the customer, so I appreciate it when I am being taken care of properly. Jacob was a very good listener and understood exactly what I was looking for. To be a good salesman it is important to listen to the customer, so you know what to sell. He was first class awesome. Impressive. I would recommend him for anyone looking for a Jeep or other vehicle. Thanks. Tom. More

Joe has served me well. In this environment of instant gratification, I feel people have unrealistic expectations. Many things, like shipping of parts are out of a service In this environment of instant gratification, I feel people have unrealistic expectations. Many things, like shipping of parts are out of a service providers control. He has always informed me when there are updates to my vehicles repair status and took the time to answer all my questions. More

Suburban CJDR of Troy is a very well run dealership. It is clean and well organized and well staffed to get you the attention you need. My salesman, Josh, was great, attentive, and helped me get what I It is clean and well organized and well staffed to get you the attention you need. My salesman, Josh, was great, attentive, and helped me get what I needed. Wes in finance worked hard to get me the best deal possible. I highly recommend visiting suburban for your next vehicle! More

Anthony was very professional and straightforward! I appreciated his efficient and reliable service. I highly recommend Suburban CDJR of Troy! I appreciated his efficient and reliable service. I highly recommend Suburban CDJR of Troy! More

This dealership is beautiful- immaculately maintained and the staff was very kind, friendly and accommodating. the staff was very kind, friendly and accommodating. More

Jarod G Bell was a competent salesman that did his job well. The process of trading in my vehicle for a new one was smooth. well. The process of trading in my vehicle for a new one was smooth. More

Avery did an outstanding job of addressing my concerns and needs. He took care of my warranty issue when the outsourced windshield company would not help me. and needs. He took care of my warranty issue when the outsourced windshield company would not help me. More