Suburban Chrysler Dodge Jeep Ram of Troy

Parts department is an absolute mess to deal with. We have a commercial account and I had four orders completely missed, and the remainder of our parts were never delivered. When I called to ask if th We have a commercial account and I had four orders completely missed, and the remainder of our parts were never delivered. When I called to ask if they were going to deliver our parts, I was just told "no" and that they didn't have the staff. No call or notice. I had also ordered a part and confirmed the pricing while ordering. We picked the part up and didn't notice that they had raised the price over a third higher. I have called twice to fix this, just to be put on hold. The longest was 26 minutes and I couldn't wait any longer. Looks like I will have to go to the credit card co for help. More

Kyler takes care of both of my vehicles. Always done on time and on budget. I highly recommend him ! ! Communication outstanding. Always done on time and on budget. I highly recommend him ! ! Communication outstanding. More

Thank You Josh! Our experience purchasing our Jeep was amazing. I would highly recommend Suburban. We live out of state and were able to secure our vehicle a li Our experience purchasing our Jeep was amazing. I would highly recommend Suburban. We live out of state and were able to secure our vehicle a little longer than normal since we had to book airline tickets. Josh absolutely did a great job handling our deal. We were accommodated from the airport to driving our Jeep off the lot. Since this was preowned, we had a few issues but Suburban took care of everything before we left. Thank You again, we love our new ride! Shane & Tiffany. More

Reggie was amazing got me approved and out the door easily and without hassles. Got me a better approval than my credit union. easily and without hassles. Got me a better approval than my credit union. More

Madison was very resourceful when it came to purchasing my vehicle she was quick to either answer a question or find out an answer for me throughout the process as well as afterwards thanks again, Madison! my vehicle she was quick to either answer a question or find out an answer for me throughout the process as well as afterwards thanks again, Madison! More

Reggie was easy to work with and did a great job of walking me through the process, being transparent and making communication easy. He found the exact build I wanted and helped make it happen in a tim walking me through the process, being transparent and making communication easy. He found the exact build I wanted and helped make it happen in a timely manner. Reggie was amazing to work with, I would refer him to anyone looking to purchase a new car. More

flo id the best super kind and fun got me a great deal. really tried his best to make sure i for everything i wanted. really tried his best to make sure i for everything i wanted. More

I came to look for a car for my son's graduation gift and Flo was our salesman. He showed me a very nice Chrysler 300 he even ran it through the car wash and filled it up with gas. I didnt have much money to Flo was our salesman. He showed me a very nice Chrysler 300 he even ran it through the car wash and filled it up with gas. I didnt have much money to put down and they got me approved with $500 down. Stu the finance guy even got me a full coverage warranty for the car. My son is going to be so excited for his new graduation gift. Thank you Flo for making my kids dream come true. You were wonderful! More

Flo was amazing , I just came into see what my options were. Little did I know I’d be leaving in a brand new Jeep and a lower payment in these post pandemic times where everything is more expensive these were. Little did I know I’d be leaving in a brand new Jeep and a lower payment in these post pandemic times where everything is more expensive these days. Flo walked me through the process and Justin in finance was pleasant and informed me of my warranty options. If you want a new vehicle go see these guys ASAP! They had me in and out in now time #THINKFLO1ST More

Suburban Jeep had me bring in my vehicle for service on Jan 31, 2023 after I called about an issue. Today is May 15th and my vehicle is still at the service center waiting. I understand this is not all Sub Jan 31, 2023 after I called about an issue. Today is May 15th and my vehicle is still at the service center waiting. I understand this is not all Suburbans fault, it's a @Stellantis problem waiting on parts, but do better. You want customers for life, give updates, I should not be the one asking for updates. I also should not be receiving marketing flyers every other week stating, " we want to buy your Jeep, we have interested parties", my Jeep is the only one like it on your lot, I know people ask, my coworker tried to purchase it until she realized it was mine. I receive no news, no updates, no timing. Why would I recommend your service? Change my mind, currently I tell everyone I know to stear clear! Very unhappy Stellantis customer. More