Suburban Chrysler Dodge Jeep Ram of Troy

I had a very acceptable experience leasing a Chrysler 300 from this dealership. The showroom is clean and comfortable and Rick was accommodating and personable. I will certainly return to this dealership f from this dealership. The showroom is clean and comfortable and Rick was accommodating and personable. I will certainly return to this dealership for my future purchasing and service needs. A few things could be improved however, and this applies to all dealers. First, there is no vehicle information available, i.e., brochures to quickly identify models, options and colors. Secondly, the paperwork process is much too long and involved and should be somehow streamlined (I think the wait and signing of my paperwork took nearly three hours). And, this particular dealer had a very limited number of vehicles in their inventory. More

We just purchased a new town & country minivan from this dealership. The customer service was outstanding and they really made us feel like a friend and not just another customer. This has been one of the dealership. The customer service was outstanding and they really made us feel like a friend and not just another customer. This has been one of the most pleasant automobile purchasing experiences I have ever had. I will recommend this dealership to my friends and family for all their future car needs. Thank you for the great experience! J Monsere More

I found the dealership and sales associate to be very fair and good to work with and would highly recommend. They were patient, responsive and willing to work with us to find the right vehicle at the rig fair and good to work with and would highly recommend. They were patient, responsive and willing to work with us to find the right vehicle at the right price. At the end of the process, they were informative of the different packages avaialbe but not pushy and were willing to accept no without pushing it. Overall, we were extremely happy with the experience and will definitely come back. More

The biggest, best, busy and most competetive pricing (including trade) dealership we have visited. Will go back again. Drove 200 miles to purchase vehicle. The communication over the telephone was ex (including trade) dealership we have visited. Will go back again. Drove 200 miles to purchase vehicle. The communication over the telephone was excellent. Sales person was willing to work with us on our trade. More

I believe that Surburban of Troy is a great dealership that has earned my future business, as well as my appreciation for the lease we just closed. Joe Bellomo, and Ben Herr, along with Dane Taylor and t that has earned my future business, as well as my appreciation for the lease we just closed. Joe Bellomo, and Ben Herr, along with Dane Taylor and the man in credit (who I apologize for not knowing his name) were all very respectful and honest with me. This was the first car lease that I made, as a female, without my husband being involved. I was intimadated by some of the dealers I shopped around with. They told me what I could have. Joe, listened to me and set up a lease arrangement that was fair, and gave me what I requested on my new van and thensome. He treated my children kindly, showed me around the entire dealership, and made me feel welcome, comfortable, and valued as a customer. Suburban's child waiting room is awesome! My kids were well behaved and their attention was well kept with the variety of games and things to do. Everyone was easy to work with, and there were no unexpected glitches in my lease deal. I easily turned in my old van and the transition was professional and painless. I will recommend Surburban to my friends and relatives who are shopping for new vehicles. I will be back in about 39 months and look forward to working with these professionals again. I felt confident about my lease deal, was treated very fairly, and found this to be the easiest new car/van/SUV lease that I have ever made! I appreciate everyone I who worked with me, and I love the van. Thank you for the opportunity to share my positive experiences with "the powers that be." Christine Russell More

a truly wonderful experience with Joe. We found a car that my daughter loves at a reasonable price. Joe went out of his way to make it a pleasant experience. He found the vehicle that we wanted at a pr that my daughter loves at a reasonable price. Joe went out of his way to make it a pleasant experience. He found the vehicle that we wanted at a price that I could live with. He showed how to use all of the electronics in the vehicle. More

I took my vehicle in for a 9:30 am appointment on a Friday. After waiting 3 hrs, no one had given me any updates on my vehicle. I returned to service desk to ask for update and waited for 15-20 minutes Friday. After waiting 3 hrs, no one had given me any updates on my vehicle. I returned to service desk to ask for update and waited for 15-20 minutes for my lane manager to return just to tell me the mechanic hadn't provided any updates. When he returned from speaking with mechanic, I was informed that the mechanic thought my issues may be related to bad gas and that he'd need to get a fuel sample in order to confirm & that I need brakes which he believed explained the rattling noise I was hearing, but he would have to check on rotors. I insisted that I did not believe it was bad gas nor did I think the rattling was brake related. I waited another 30 minutes for the mechanic to actually run diagnostics on my vehicle wherein he found that there was some issue with the engine, but could not indicate what without tearing my engine down. I was told it would be able to be looked at until Monday at that point because I was unable to wait any longer. I was there a total of 4 hrs and had no repairs or actual work performed on my vehicle. I had my vehicle towed back the next day (Saturday) so that it would be there 1st thing Monday. Monday came and past and I received no word on my vehicle. Tuesday morning came and past, still no word. I called the dealer after 4 pm on Tuesday and was asked if I was sure my vehicle was there. Then after locating it, I was asked if it was dropped off Monday. I indicated it had been there since Saturday and was placed on hold to get a status. When the lane manager returned he indicated that the mechanic saw something going on with the oil in the vehicle, but he would need to tear the vehicle down more to determine what was the cause. I later received a call asking if I had the receipt to my oil change service provider. I delivered it to the dealer in person the next day, along with the receipts for the past year. I was told that they wanted to ensure I had not used a know service that had used bad oil in the past. I had not used the same service. I then had to authorize to have the oilpan removed in order to root cause further. I authorized it. Again, I waited for a service update, but received none by 2:30pm Thursday, so I contacted the dealer AGAIN. This time I was asked if my call could be returned. After 45 minutes I received a return call informing me that my oil was containmented and that I would need a new engine. I was told that there was a possibility that if I used Valvoline oil and had my oil changed in June, I received a bad batch of oil based on reports that the service manager had heard. I asked to speak to the service manager and waited over 15 minutes but he was never located. The mechanic did take me back to see my vehicle and indicated that he felt the oil was containmented & that was the only explanantion for my issue. I asked for an estimate for repairs. None was readily available, so I asked for one to be faxed to me. I went to my oil change service provider & asked them to verify what oil was used in my vehicle. I was told that their I received their basic oil, which is a Penzoil product, not Valvoline as suspected by the dealership. My oil change service provider has signage that shows they carry the Valvoline brand which I mentioned to the dealership. However, they are not an exclusive Valvoline provider. They also carry Quaker State, Penzoil, Castrol & Mobile 1. I contacted the dealership back to inform them that Valvoline was not used, to inquire about the estimate that was faxed to me & to insure that the only cause could be containmented oil. I left a message around 6 pm. However, it was not returned and service was open until 9 pm today. While I am not happy about the prospect of having to pay for my engine to be replaced, in my mind that is not as bad as the idea of having to continue to deal with this service department. They have not been timely at all in regards to getting back to me on the status of my vehicle or discussing next steps. Each time I have had to contact them and they have had my vehicle almost a full business week! I would have preferred to know my status and would have elected to pay to have the engine replaced on my own by now rather than to be without a vehicle for what looks like it will be 2 weeks at this point. It is my true belief that my vehicle was not truly worked on for the first time until today, which is unacceptable. More

If you are in the marker for a new car and have no idea what directions your headed in you have got to go see Joe Bellomo. I went in yesterday with no idea what kind of car I wanted and I went home today w what directions your headed in you have got to go see Joe Bellomo. I went in yesterday with no idea what kind of car I wanted and I went home today with a 2010 Dodge Journey. He was helpful, kind, and made sure I got the best deal that I could. I couldn't be happier with the service and the car I ended up with. So thanks Joe for all of your time and for helping me decide which car fit me best! More

Mr. Tillman was extremely helpful and a perfect gentleman. He took time with me,did not rush and answered all of my questions. I have never been to a dealership where I got so much personal attent gentleman. He took time with me,did not rush and answered all of my questions. I have never been to a dealership where I got so much personal attention. I would recommend him to anyone. - S. Bisiorek More

I had the most wonderful experience at Suburban Chrysler Jeep Dodge. Working with Mark Tillman was a wonderful experience. I visited several different dealerships and not one single sales person I worked Jeep Dodge. Working with Mark Tillman was a wonderful experience. I visited several different dealerships and not one single sales person I worked with wanted to focus on me. Being a women they always seemed to treat me as if i was not a serious customer. Then I met Mark Tillman, he sold me the vehicle I wanted. He did not once try to sell me something that he wanted. He always listened to my concerns, and geared everything around me. He made the process precise and slow, it did not feel like he rushed me into anything. I love my Jeep Liberty and I feel this was the most friendly and caring sales experience i have ever had. Thanks Mark. Natalie More