Suburban Chrysler Dodge Jeep Ram of Troy

We contacted Suburban CJD via an Internet inquiry on a specific Town & Country we found in their inventory. The Internet salesperson responded to my inquiry immediately, and asked additional relevant que specific Town & Country we found in their inventory. The Internet salesperson responded to my inquiry immediately, and asked additional relevant questions to make sure we were taking advantage of all the incentives available to us. Within an hour, Bill contacted us via email and followed up by phone. He ran numbers same day (several different ways ... lease, buy, etc.) to try to get us the best deal. He was completely upfront with the finance rate and the residual, and gave us several options. We took several weeks to finally decide what we were going to do, and Bill periodically checked in to answer any questions we had. Overall, I can't say enough good things about our sales experience -- Bill worked very hard for us. Everything was handled extremely professionally, the communication was accurate, timely, and completely upfront, and the delivery was fast and easy. The dealership itself is clean with nice amenities, and I felt comfortable having my two children there during delivery, knowing they would be safe and entertained. The only negative experience we had was with the F&I portion ... it was a hard, pressure sell for the different service pack options, which I didn't appreciate considering our experience everywhere else was anything but pressured. I know it's the nature of F&I to try to upsell you on different packages, but this was the hardest sell I can remember in 5 vehicles I've acquired in the past. More

My experience in working with Suburban Chrysler Jeep Dodge, and particularly my salesperson, Bill Messina, was fabulous, and unexpected. I had no knowledge of this dealer prior to my purchase, and in f Dodge, and particularly my salesperson, Bill Messina, was fabulous, and unexpected. I had no knowledge of this dealer prior to my purchase, and in fact was given referrals by friends for other dealerships. The referrals didn't follow through, but Suburban completely did. I had to shop for a vehicle under short notice, and thought it was going to be a complete disaster. I couldn't have been happier to be wrong. I know credit to my particular experience is because of all the effort and follow through of my salesperson, Bill Messina. And due to my purchase window being short on time, credit also goes to Larry Thompson for getting back to me quickly after my initial internet contact, AND, giving me the information I requested. I'm sure all car shoppers have different variables, but my circumstances required making as few dealer trips as possible. I needed concrete specs and numbers via internet researching, and Larry provided the information I needed to feel Suburban could meet my requirements. And Bill worked diligently the rest of the way to get me into the right vehicle. Throughout the entire process, I felt Suburban listened to what I was looking for and worked very hard to make it happen. Though, there may have been one initial "auto-response" from the internet contact, after that I felt treated like a customer. Other dealerships issued a lot of email form letters - but they felt like form letters. Suburban quickly made it feel personal, and kept my individual requirements in mind throughout. I went into this process with total apprehension, and left referring all my friends! More

Michael Fleming was the most helpful employee of your's I could have found. I will DEFINITELY purchace my next car, and my husbands, from him. He returned all my calls immediately and answered all my questio could have found. I will DEFINITELY purchace my next car, and my husbands, from him. He returned all my calls immediately and answered all my questions when I came to Suburban Chrysler Jeep Dodge of Troy. He sat me in the chair as we spoke, and made me feel so comfortable, which is not always the case at car dealerships. Sincerely, Karen Sifford More

We just purchased a Dodge Journey. Joe Bellomo was so helpful, friendly and kind. Helped us get the best deal. Stayed long after closing so we could drive new vehicle home same day. We love our new JOURN helpful, friendly and kind. Helped us get the best deal. Stayed long after closing so we could drive new vehicle home same day. We love our new JOURNEY!!! We are now driving from Detroit to Chicago. More

Two months ago my dad purchased a sizzling Sebring utilizing these two fine and helpful gentlemen. I just purchased an amazing Avenger with the same well qualified associates. From my first visit to d utilizing these two fine and helpful gentlemen. I just purchased an amazing Avenger with the same well qualified associates. From my first visit to driving my new "baby" off the lot all my questions and concerns were professionally handled. More

We were recommended to see John Ruswick thru family and from the second we met him, know he was the right person to work with. He was very friendly and imformative. He was straight forward with us and what from the second we met him, know he was the right person to work with. He was very friendly and imformative. He was straight forward with us and what our options were with the budget we needed to meet. In less than a week he provided several used car options for us and found an outstanding vehicle for us and our growing family. We will continue to use John Ruswick and Suburban Chrysler Jeep for any needs in the future and recommend him and the dealership to whomever is looking for a New or Used vehicle. More

Even using an Employee discount, not all dealers are equal. Some don't know how to get all the rebates you are entitled to. We made a deal at our price and got the car delivered in 2 hours on a Saturday equal. Some don't know how to get all the rebates you are entitled to. We made a deal at our price and got the car delivered in 2 hours on a Saturday. Awesome. No wasted time at Suburban. This was a rush job as we were the victim of a driver running a red after an illegal left turn, the 2010 Journey was a total loss but we walked away. Needless to say, we wanted and needed to replace it quickly but at a comparable lease price. Our first attemp was at a dealer who had made six sales to us over 20-25 years. He couldn't get the job done but Suburban did. More

Looked at several dealerships and this dealer and salesperson was attentive and did everything he could to get the sale completed on a timely basis without any hassle on our part. All the staff peop salesperson was attentive and did everything he could to get the sale completed on a timely basis without any hassle on our part. All the staff people we interacted with were courtious and explained things to me in a common sense manner. More

These people are awesome! The guy in service was very nice and helpful (Marc I think his name was), and the used car salesperson was incredibly cool (Andrew). They wanted to get us a deal, were very fai nice and helpful (Marc I think his name was), and the used car salesperson was incredibly cool (Andrew). They wanted to get us a deal, were very fair, not pushy at all, and honest. The person i dealt with in finance was also very cool, no pressuring for anything, just straight talkers. I will be coming here for our next car for sure! More

After doing research about Dodge Journey's on line, I called the dealer to make an appointment to look at one. My salesman Rick LaRue was very courteous and knowledgeable about the car. As a current D called the dealer to make an appointment to look at one. My salesman Rick LaRue was very courteous and knowledgeable about the car. As a current Dodge Mini Van owner I was quite impressed with the Journey after the test drive. I gave Rick specific options that I would like on the Journey and within a couple of days he had located just want I wanted from the Novi store. He personally drove over to pick it up and it was ready for me that afternoon. I am extremely satisfied with the salemanship and my new Journey. Thanks Rick! Brenda Troy, MI More