Suburban Chrysler Dodge Jeep Ram of Troy

Buying a car can be overwhelming and stressful. I walked into the dealership and had Reggie Williams be the salesman who would help me through the process of buying my vehicle. Reggie was very pro I walked into the dealership and had Reggie Williams be the salesman who would help me through the process of buying my vehicle. Reggie was very professional yet friendly and easy going. He was very helpful and patient answering all my questions. He never made me feel like my indecisiveness was a waste of his time. He listens and was able to help me figure out the options I had available. His great attitude, knowledge and patience made this experience a very pleasant one - unlike others I have experienced at different dealerships. Will certainly use his services for future vehicle purchases and so should you if you are reading this review. More

DO NOT order anything from the parts department. They partnered with some outside company that is beyond disorganized. I ordered an item, paid for it. Then after a month of hearing nothing and recei They partnered with some outside company that is beyond disorganized. I ordered an item, paid for it. Then after a month of hearing nothing and receiving nothing I had to make several calls and emails to get a refund. Eventually I had to go to the CEO to make it happen... I did get the refund, but I should have never had to go through all those hoops, I should of just received the item I ordered and paid for like any normal company... More

Reginald Williams was great to work with. He was quick to respond to my texts when I had questions and helped educate me in the car buying process. Genuine, kind and trustworthy. I would reco He was quick to respond to my texts when I had questions and helped educate me in the car buying process. Genuine, kind and trustworthy. I would recommend Reggie to anyone looking for a pleasant car buying experience. More

Joshua was great. He helped me through the car buying process with ease and expertise. I would definitely visit again the next time I needed a vehicle. He helped me through the car buying process with ease and expertise. I would definitely visit again the next time I needed a vehicle. More

As a single woman I was nervous about buying a new vehicle. I brought a male friend from the car industry. Unlike other dealers who insisted on asking all their questions to my male friend, Brendan sp vehicle. I brought a male friend from the car industry. Unlike other dealers who insisted on asking all their questions to my male friend, Brendan spoke directly to me and took great care. Justin was also terrific. Made me feel comfortable and found a way to work with me. More

Anthony Abdullah was outstanding, he was courteous, professional and extremely communicative through the entire process. He made the process of buying our vehicle very pleasant. professional and extremely communicative through the entire process. He made the process of buying our vehicle very pleasant. More

Maria made the process of my lease of a Compass easy from Beginning to end. She is very knowledgeable, and answered all my my questions very quickly. She is the best sales consultant I have ever had in all Beginning to end. She is very knowledgeable, and answered all my my questions very quickly. She is the best sales consultant I have ever had in all my years of driving. EXCELLENT CUSTOMER SERVICE! More

Maria made the process easy from the beginning to the end. Very knowledgeable and answered my questions in a very timely manner. The best sales consultant I have ever had in all my years of driving. E end. Very knowledgeable and answered my questions in a very timely manner. The best sales consultant I have ever had in all my years of driving. EXCELLENT CUSTOMER SERVICE!! More

Josh was a great salesman. He was very thorough and worked hard to get all of our concerns and questions taken care. overall great experience. He was very thorough and worked hard to get all of our concerns and questions taken care. overall great experience. More

I cannot seem to get the sales manager Tom Brown or my sales person Dylan to return my calls regarding ordering a Grand Cherokee. I have never had such a difficult time trying to get someone to sell me a sales person Dylan to return my calls regarding ordering a Grand Cherokee. I have never had such a difficult time trying to get someone to sell me a new car. Edit: I called back after I got a response to my google review (the number is just the main number to the dealership) and got ahold of Tom Brown (who hadn’t returned two messages from last week), I was told the car I agreed to buy originally had somehow sold during our dealing last week, which I already knew from Dylan. What I wanted to do was place an order for the same car, but it seems once a car is sold no more calls to the interested party are returned. Maybe placing an order for a car is more work than the deal is worth. No explanation for the unreturned calls or the mix up with selling of the car was offered. Either way, I placed an order for a 61k Grand Cherokee with a different dealership due to my experience. I stand by my 1 star review. More