Suburban Chrysler Dodge Jeep Ram of Troy

I cannot seem to get the sales manager Tom Brown or my sales person Dylan to return my calls regarding ordering a Grand Cherokee. I have never had such a difficult time trying to get someone to sell me a sales person Dylan to return my calls regarding ordering a Grand Cherokee. I have never had such a difficult time trying to get someone to sell me a new car. Edit: I called back after I got a response to my google review (the number is just the main number to the dealership) and got ahold of Tom Brown (who hadn’t returned two messages from last week), I was told the car I agreed to buy originally had somehow sold during our dealing last week, which I already knew from Dylan. What I wanted to do was place an order for the same car, but it seems once a car is sold no more calls to the interested party are returned. Maybe placing an order for a car is more work than the deal is worth. No explanation for the unreturned calls or the mix up with selling of the car was offered. Either way, I placed an order for a 61k Grand Cherokee with a different dealership due to my experience. I stand by my 1 star review. More

The dealership was great, everyone was very friendly and helpful. My only disappointment was my car was not clean when I picked it up after purchase & paying the detailing fee. It was clearly not detailed o helpful. My only disappointment was my car was not clean when I picked it up after purchase & paying the detailing fee. It was clearly not detailed or cleaned More

Overall the dealership is very nice and professional. Jake made my experience smooth and great Jake made my experience smooth and great More

The dealership was clean and super busy in a good way. Everyone was quick to help and answer any questions. Everyone was quick to help and answer any questions. More

Jake was excellent and left no stone unturned in helping my wife and I get the car we wanted . Absolutely amazing! my wife and I get the car we wanted . Absolutely amazing! More

Joshua was great! He helped me get the car of my dreams and at a great deal. Joshua was very professional and communicated well. I’m so happy he assisted me ☺️. He helped me get the car of my dreams and at a great deal. Joshua was very professional and communicated well. I’m so happy he assisted me ☺️. More

I already submitted a review but the first one felt like it was more about the dealership as a whole. I wanted to make sure I had one to talk about the great service that we received from Jake. He was very it was more about the dealership as a whole. I wanted to make sure I had one to talk about the great service that we received from Jake. He was very friendly, open, and personable. He didn't pretend to know it all but he was confident in his knowledge. I left with a lower interest rate than what was previously discussed, which is a plus. He held conversations with my son (16 and reserved) and didn't make him feel like he was just a kid. My son even commented that he liked the experience there and noticed a difference from other dealers and dealerships that we recently encountered. I appreciate the follow up calls from Jake, and the quick call backs if he missed one of my calls. I will definitely be back to this dealer when it's time for another vehicle. Thank you Jake! More

The atmosphere was great. Everyone I came in contact with, wether it was over the phone or in person, was very nice, friendly, and personable. The feel of the dealership was w Everyone I came in contact with, wether it was over the phone or in person, was very nice, friendly, and personable. The feel of the dealership was welcoming, upbeat, and cozy. More

We recently bought a used Pacifica and our experience was top-notch. The reminders and follow-up were helpful keeping the process smooth. The salesman (Jake) was amazing (and didn't come in while we test dr top-notch. The reminders and follow-up were helpful keeping the process smooth. The salesman (Jake) was amazing (and didn't come in while we test drove - super helpful!), the finance salesman wasn't pushy and super friendly, and overall the staff was helpful. I highly recommend Suburban CDJR of Troy! More

Very friendly, clean, professional. Very inviting atmosphere. Lot was well organized and the showroom was very well set up for the consumer experience. One of the nicest dealers I ha Very inviting atmosphere. Lot was well organized and the showroom was very well set up for the consumer experience. One of the nicest dealers I have been too. More