Suburban Chrysler Dodge Jeep Ram of Troy

My salesman, Mark Tillman was superb!! Mark took the time to listen to me, worked with me in exploring my preferences in cars and explained options/packages to me. I felt that he always had my best int time to listen to me, worked with me in exploring my preferences in cars and explained options/packages to me. I felt that he always had my best interests in mind. He went beyond expenctations to get me the car I wanted. His professionalism and open, caring manner made this big decision very easy. He was always prompt in returning my phone calls and always provided me with the information I needed. I am very please with the purchase of my 2010 Dodge Charger and would definately recommend to others that they go see Mark Tillman at Suburban Chrysler Dodge Jee in Troy. More

I am pleased to recommend Suburban Chrysler Jeep of Troy to any and all interested parties. I found the staff to be professional, courteous, and helpful. A special mention is needed for my salesperson, Da to any and all interested parties. I found the staff to be professional, courteous, and helpful. A special mention is needed for my salesperson, Dane Taylor, who gave me a most advantageous lease price for my 2011 Jeep Grand Cherokee, along with a smooth trouble-free return of my old Jeep. His friendliness, professionalism, and knowledge of the car, and financial "helps" in arriving at the lowest price possible for me made the entire transaction seamless and enjoyable. A special nod also to John Gerrard, business manager, who explained in a clear and non-hurried manner all the documents that had to be signed. Again, a 5-star experience for me!! More

I had a great experience at Suburban Chrysler/Jeep/Dodge. My wife and I met with Joe Bellomo during our initial visit. He was extremely considerate and took the time to answer all of our questions. He e My wife and I met with Joe Bellomo during our initial visit. He was extremely considerate and took the time to answer all of our questions. He explained the options available with the Grand Cherokee in detail and took us on a tour of the vehicles in inventory so we could look at and become comfortable with our exterior color and interior trim choices. Joe located a vehicle that met our requirements and was able to make it available to us quickly. We also met with Business Manager John Gerrard to discuss our extended warranty and care package options. John clearly explained the available options and the associated benefits. John took the time to answer each and every question we asked and he made the completion of all paperwork a quick and easy process. After delivery (and after the dealership had closed for the weekend) we noticed a cosmetic issue with our new vehicle. We left Joe a voicemail that evening and Joe promptly returned our call first thing Monday morning. Later Monday evening we met with Joe along with Sales Manager Ben Heer and Service Manager Jim Grove. We discussed the concern and they made certain that it was resolved promptly and to our complete satisfaction. We are extremely pleased with our experience - from before the sale, during the sale, and resolution of our concerns after we had taken delivery. We look forward to the same level of care from the Service Department. We will recommend Suburban Chrysler/Jeep/Dodge (as well as the 2011 Jeep Grand Cherokee) to family and friends. More

I purchased a 2010 Charger from Suburban Chrysler of Troy. Dane Taylor was the salesman I worked with. He did an outstanding job! I would recommend this dealership to anyone. They were easy to work with Troy. Dane Taylor was the salesman I worked with. He did an outstanding job! I would recommend this dealership to anyone. They were easy to work with, fast in correspondence, took care of everything I needed. More

We worked with Chuck Diamond to purchase a new Town and Country. It was by far the best experience I've ever had buying a car. I can't recommend him highly enough. He went out of his way to make the pro Country. It was by far the best experience I've ever had buying a car. I can't recommend him highly enough. He went out of his way to make the process as easy as possible and to ensure we got exactly what we were looking for in a new car. More

The process was professional and straight forward,My salesman Michael Fleming took every step to ensure my experience was qick and easy. Management to service were on the money and the 2011 Jeep Grand C salesman Michael Fleming took every step to ensure my experience was qick and easy. Management to service were on the money and the 2011 Jeep Grand Cherokee Overland is impressive. I would advise if you are going to purchase a New or Used vehicle to do it here with Michael Fleming. More

We just had the most wonderful experience at Suburban Chrysler, thanks to Dane Taylor and his professionalism! Dane handled the turn in of our existing lease, and arranged our next vehicle lease seamles Chrysler, thanks to Dane Taylor and his professionalism! Dane handled the turn in of our existing lease, and arranged our next vehicle lease seamlessly. He answered every question, and never overlooked a single detail. He even took the time to contact me on his day off, and when my husband and I came in to drive the vehicle and leave our deposit, Dane made certain that Scott Viau was prepared to assist us. In fact, Scott even sat in the kids' room and watched cartoons with our 4 year old while we test drove our new van around the block! I LOVE my new van, and can't say enough about the outstanding service and professionalism that was shown by everyone at this dealership. I have a stack of cards that I'll be passing out, and we will DEFINITELY be returning to this dealership! It's so nice to find people who are dedicated to customer service for the long haul, and not just to make a quick sale. Thanks to everyone at Suburban CJD!! Oh!! I had to come back, because I forgot to mention the FULL TANK OF GAS that we pulled away with! NEVER have I had that happen at a dealer before! More

I love Jeep products and have been impressed with Dane Taylor's service with my last Jeep lease. So although Suburban Chrysler Jeep Dodge of Troy is almost an hour away from my house, I made the treck be Taylor's service with my last Jeep lease. So although Suburban Chrysler Jeep Dodge of Troy is almost an hour away from my house, I made the treck because I was confident that Dane would make the turn in and lease of another Jeep a wonderful experience. Not only is Dane professional, he is friendly as well. The process that I thought would take several hours, took much less time. Dane was able to complete my paperwork, and get me in a new Jeep as quickly as possible, not to mention the great price I was able to get it for!! I would definitely recommend Dane Taylor to anyone looking for a wonderful and hasslefree experience. More

Dane C Taylor made turning in my leased Chrysler van a pleasure instead of a chore. I actually came out of the dealership,( after spending just a few hours with Dane),with a brand new Chrysler van fully l pleasure instead of a chore. I actually came out of the dealership,( after spending just a few hours with Dane),with a brand new Chrysler van fully loaded and smaller monthly payments than I was paying for my previous van! I can't tell you how wonderful it is to work with a man like Dane who loves his job and works so hard to help the costumer. Thanks Dane and thanks Suburban! More

My husband and i visited this dealer first on 9-22-10 just to look we were intrested in purchasising a used vehicle. We did not have alot of time so we just looked around then left,but they had alot on t just to look we were intrested in purchasising a used vehicle. We did not have alot of time so we just looked around then left,but they had alot on the lot so we came back on 9-24-10 the vehicle that we originally looked at had been sold the prior night,so we were a little dissapointed,but we spoke with Ben and Jeff and they brought out a similar vehicle and we fell in love with it .They did not hesitate to help us in any way they answered all of our questions and got the deal done quickly. I work in retail as a manager and i know how important knowledge of the product you are selling is and what great customer service can do for your sales. I can only say I wish these two gentleman worked for me my sales would be through the roof.The vehicle we purchased was an 2008 nitro and the only issue we had was a cracked passenger mirror they ordered it on the spot.I felt so comfortable with them it was like being with family. I could not have asked for anything more. I have already handed out two of their buisness cards to friends and family and will be making another trip out there next spring when we get ready to trade our other vehicle in.I will continue to purchase my vehicles there as long as you have people like that working there. More