Suburban Chrysler Dodge Jeep Ram of Troy

My experience at this dealer was good. The whole team worked very hard to meet my budget. They were friendly and fast. Mr. G. Campbell was my sales associate and he went, and continues to go above and be worked very hard to meet my budget. They were friendly and fast. Mr. G. Campbell was my sales associate and he went, and continues to go above and beyond to assist me with my purchase. Tom is the sales manager and he too went out of his way to accommodate me. I highly recommend this dealer..... Especially if you were used to shopping in the Troy motor mall.. Thanks More

From the get go everyone was helpful in the dealership. Rob the dealer filled me in on some useful information before buying the vehicle and seemed honest about the whole deal. Even though I was pretty se Rob the dealer filled me in on some useful information before buying the vehicle and seemed honest about the whole deal. Even though I was pretty set on financing thru an outside lender they convinced me to let them try to beat the rate I was offered, and they were able to by more than 1%. More

We visited several dealerships while looking for a new car. While we love the car we purchased, the thing that really stands out is the quality of the service from Rob, Phil, and all of the staff at Subur car. While we love the car we purchased, the thing that really stands out is the quality of the service from Rob, Phil, and all of the staff at Suburban CJD. We were greeted warmly and immediately, promptly referred to Phil who was knowledgeable and helpful, and then expertly assisted by Rob in finance. We never felt rushed or pressured. All in all, it was a delightful experience and I'd strongly recommend this dealership to anyone looking for a new car. More

My sales agent, Jim Colovos, was extremely helpful in putting together a sales package that could work for me. Mike Gerrard explained the financing and the available options clearly. Overall it was one o putting together a sales package that could work for me. Mike Gerrard explained the financing and the available options clearly. Overall it was one of my best experiences with a Chrysler dealership and I've been buying or leasing a Chrysler product for over 30 years. If the service department is even half as good as these two gentlemen were, this will be a great Chrysler dealership. More

Unbelievably personable and great customer service! Took my 2010 Jeep Wrangler in for a service issue, and could NOT have been more pleased! Very professional and considerate of my time and made sure to kee my 2010 Jeep Wrangler in for a service issue, and could NOT have been more pleased! Very professional and considerate of my time and made sure to keep me informed as to how the service was coming along as I waited in the customer lounge! Will definitely continue to use this dealership!!! More

I came for two recalls and Mark mentioned outstanding RRTs in the system. That was traken care of as well. Service was later recommended on the phone and the vehicle performed better afterwards. Shuttle RRTs in the system. That was traken care of as well. Service was later recommended on the phone and the vehicle performed better afterwards. Shuttle service was available shortly to drive me to the office. Vehicle was done the same day. Overall pleasant service. More

After getting 4 different vehicles from Scott Viau from another Dodge dealership that closed, I found him at Suburban. My wife's lease was up on her Pontiac G6, our first stop was to see Scott. We test d another Dodge dealership that closed, I found him at Suburban. My wife's lease was up on her Pontiac G6, our first stop was to see Scott. We test drove a 2011 Jeep Grand Cherokee. We fell in love immediately! From there we went to check out Ford, and Chevy. No other dealership can touch Suburban! At no point is Scott pushy, that is why I keep coming back to him. Scott gets the numbers, lays them out on the table and clearly states what the prices is going to be. No hidden extras! The other dealers we went to were extremely pushy and wanted us to take a vehicle right now, with their "this deal is only good for today" sales pitch. Scott was always prompt on returning phone calls, and emails unlike other dealers. When we picked up the vehicle, that he had to get from another dealer, all the paper work was done and they Jeep was ready to go, they even offered us pizza!! Who does that???? Only Suburban! More

I recently purchased a Chrysler Town and Country Van from Suburban in Troy. Jeff Timmington took great care of me. He listened to what I was looking for and what I wanted to pay. He took into consideratio Suburban in Troy. Jeff Timmington took great care of me. He listened to what I was looking for and what I wanted to pay. He took into consideration my busy schedule and brought the perfect vehicle to my home. My husband and I were able to view the vehicle together without having to get a babysitter or leave our home. I could not have asked for a more helpful and sincere sales person. Thanks again Tim! Lauri Westbury Troy More

Went to have a seat belt buckle serviced because the seat belt would not latch and lock on my Grand caravan minivan. I dropped it off at 5 pm, waited 2 hours for the job to be complete. I was charged $65 for belt would not latch and lock on my Grand caravan minivan. I dropped it off at 5 pm, waited 2 hours for the job to be complete. I was charged $65 for 1/2 hour work to have a candy wrapper removed from the buckle. Who can sleep charging $65 to remove a a candy wrapper froma seat belt lock? I should have known better, because when I droped it off, they were charing some poor old man $50 to do a check engine light check, snd they could not tell him what was wrong. I wish I would have told him he should go to autozone and have it done for free. More

This dealership was extremely helpful, friendly and enthusiastic about their product. Tracy Alter was especially patient and informative and worked with me finding the right car with the right price. enthusiastic about their product. Tracy Alter was especially patient and informative and worked with me finding the right car with the right price. Highly recommend them and will encourage others to visit them. More