Suburban Chrysler Dodge Jeep Ram of Troy

Mark Tillman was an excellent salesman, very personable, efficient, and honest. He kept me informed of the various incentives being offered and worked with me to find a vehicle that met my requirements. I efficient, and honest. He kept me informed of the various incentives being offered and worked with me to find a vehicle that met my requirements. I never felt pressured and am more than satisfied with the whole car buying experience (not one of my favorite things to do). I credit Mark with making this a positive experience and am very appreciative of his help. I would definitely recommend potential customers seek out Mark when you visit the dealership. More

I want to say that it was certainly a pleasure working w/ Joe! He was always very curteous & returned my calls promptly while answering all my questions. I always felt he gave me his undivided attention and Joe! He was always very curteous & returned my calls promptly while answering all my questions. I always felt he gave me his undivided attention and kept my interests in mind. He never tried to sway me into something I wasn't interested in. He laid out all my options so I could make an informmed decision. I would not hesitate to recommend him to others in the future. He made the sale!!! Diane Knas More

My daughter was in a car accident and totalled her leased car. We went to Suburban Chrysler Jeep Dodge of Troy and met with Jeff Timmington and she ended up purchasing a Dodge Avenger. My lease on my Trail car. We went to Suburban Chrysler Jeep Dodge of Troy and met with Jeff Timmington and she ended up purchasing a Dodge Avenger. My lease on my Trailblazer was coming up so I, too, went to Suburban Chrysler Jeep Dodge of Troy to look for a vehicle. Since I have always had leased a Chevy product, I was not quite sure of what I wanted this time. My options were either a Dodge Journey or a Ford Escape. Since Jeff helped my daughter buy her Avenger I went to see him for the Journey. I got to test drive 2 of them which I ended up purchasing the latter one. I had a wonderful experience at Suburban Chrysler Jeep Dodge of Troy and Jeff was very nice and took alot of time to help both me and my daughter out. I felt as though I was living at the dealership considering how much time I spent there! I even brought a tray of cookies to the dealership to show my appreciation! The only problem I had was with the finalization with the financing. I was told one price and when it came down to it it was not the price that I was told and I had to put some money down to get it to the price that I was told. I didn't have any other options since I had already turned in my leased Trailblazer. But over all - Jeff was wonderful and I did stop in the other day for my first oil change (which was free!) and talked to Jeff briefly as he was with a customer looking to buy a Journey and I even showed her the hidden compartments! I assume she purchased one by Jeff's email. More

jeff was very knowledgeable about products. we were very impressed! first thing my husband commented on when jeff walked away for a moment was "boy, this kid knows his stuff!" we would gladly recommend je impressed! first thing my husband commented on when jeff walked away for a moment was "boy, this kid knows his stuff!" we would gladly recommend jeff and this dealership to anyone interested in a new car purchase. oh and my new jeep is great too! More

I had just a wonderful experience in purchasing this car. I enjoyed it from the beginning to the end. I was most please at the respect and courtsey that was afforded to me. In fact, I felt catered to. Very n I enjoyed it from the beginning to the end. I was most please at the respect and courtsey that was afforded to me. In fact, I felt catered to. Very nice. I would highly recommed this dealership. More

This dealership and Jeff Lada were a great experience from start to finish. I went to the dealer looking for a used truck and Jeff was very knowledgable. After test driving a couple different trucks Jeff from start to finish. I went to the dealer looking for a used truck and Jeff was very knowledgable. After test driving a couple different trucks Jeff offered to let me take one home for a while, show the family and get a better feel for it. I looked at a few other dealerships but soon realized that Suburban was priced very aggresively and definitely had more friendly sales people. After deciding to buy the truck they gave me a fair trade in value for my Jeep and also were willing to negotiate the sale price. I had a couple of concerns wich were immediately taken care of in the service department. I was introduced to the service and parts staff. This was a great experience. I love the truck. I will be back for all my oil changes and any future service that I will need. Howard Tracey More

Michael Fleming was professional, friendly, knowledgeable, patient and willing to go the extra mile. He and the entire staff of Suburban Troy were fantastic! Mr. Fleming was able to take one le knowledgeable, patient and willing to go the extra mile. He and the entire staff of Suburban Troy were fantastic! Mr. Fleming was able to take one lease off our hands and put us in a new lease of a Town and Country. He was able to accomplish this in just one day. We had previously gotten our last 2 leases from Shuman Chrysler. They couldn't/ wouldn't do what Mr.Fleming and Troy Suburban did. We could have literally gone in our backyard to Suburban Novi but they couldn't/ wouldn't do what Mr.Fleming and Troy Suburban did...meaning our Best deal..... More

John listened to exactly what I was looking for and respected my price restrictions. I never felt pressured at all. I bought the first car he showed me! He made the loan application process easy and respected my price restrictions. I never felt pressured at all. I bought the first car he showed me! He made the loan application process easy and comfortable. Delivery of my car the next day went exactly as scheduled. Both John and the finance manager where friendly and helpful. I have already recommended John to a couple friends. All around great experience. More

I leased a new 2011 Jeep Grand Cherokee from Suburban Chrysler Jeep Dodge of Troy. The Jeep was a surprise Christmas present for my wife. My experience with the dealership was outstanding due, in large Chrysler Jeep Dodge of Troy. The Jeep was a surprise Christmas present for my wife. My experience with the dealership was outstanding due, in large part, to the excellent customer service that I received from the salesman, Jeff Timmington. Jeff did a great job finding a vehicle with the exact colors and options that I wanted and in time for me to take delivery of the vehicle right before Christmas so that I could surprise my wife with it on Christmas morning! Jeff even got me a big red bow to put on the vehicle Christmas morning, just like in the commercials on TV! She absolutely loved the surprise and the Jeep! Thanks a lot, Jeff, for the great work that you did for me! You made the whole experience very pleasurable and easy! I will definitely recommend Suburban Chrysler Jeep Dodge of Troy to my friends and family! Steve W. (Lake Orion, MI) More

Suburban is a great place to do business. I have known Dane and Rob for a long time and knew they would take great care of me. They provide a very warm, non-threatening environment to buy a car, which is Dane and Rob for a long time and knew they would take great care of me. They provide a very warm, non-threatening environment to buy a car, which is very important to me. They were very thorough in explaining the entire process. I would recommend Dane Taylor (Sales) and Rob Tabet (finance) to anyone I know looking for a new car. More