Suburban Chrysler Dodge Jeep Ram of Troy

My sales agent, Jim Colovos, was extremely helpful in putting together a sales package that could work for me. Mike Gerrard explained the financing and the available options clearly. Overall it was one o putting together a sales package that could work for me. Mike Gerrard explained the financing and the available options clearly. Overall it was one of my best experiences with a Chrysler dealership and I've been buying or leasing a Chrysler product for over 30 years. If the service department is even half as good as these two gentlemen were, this will be a great Chrysler dealership. More

Unbelievably personable and great customer service! Took my 2010 Jeep Wrangler in for a service issue, and could NOT have been more pleased! Very professional and considerate of my time and made sure to kee my 2010 Jeep Wrangler in for a service issue, and could NOT have been more pleased! Very professional and considerate of my time and made sure to keep me informed as to how the service was coming along as I waited in the customer lounge! Will definitely continue to use this dealership!!! More

I came for two recalls and Mark mentioned outstanding RRTs in the system. That was traken care of as well. Service was later recommended on the phone and the vehicle performed better afterwards. Shuttle RRTs in the system. That was traken care of as well. Service was later recommended on the phone and the vehicle performed better afterwards. Shuttle service was available shortly to drive me to the office. Vehicle was done the same day. Overall pleasant service. More

I recently purchased a Chrysler Town and Country Van from Suburban in Troy. Jeff Timmington took great care of me. He listened to what I was looking for and what I wanted to pay. He took into consideratio Suburban in Troy. Jeff Timmington took great care of me. He listened to what I was looking for and what I wanted to pay. He took into consideration my busy schedule and brought the perfect vehicle to my home. My husband and I were able to view the vehicle together without having to get a babysitter or leave our home. I could not have asked for a more helpful and sincere sales person. Thanks again Tim! Lauri Westbury Troy More

After getting 4 different vehicles from Scott Viau from another Dodge dealership that closed, I found him at Suburban. My wife's lease was up on her Pontiac G6, our first stop was to see Scott. We test d another Dodge dealership that closed, I found him at Suburban. My wife's lease was up on her Pontiac G6, our first stop was to see Scott. We test drove a 2011 Jeep Grand Cherokee. We fell in love immediately! From there we went to check out Ford, and Chevy. No other dealership can touch Suburban! At no point is Scott pushy, that is why I keep coming back to him. Scott gets the numbers, lays them out on the table and clearly states what the prices is going to be. No hidden extras! The other dealers we went to were extremely pushy and wanted us to take a vehicle right now, with their "this deal is only good for today" sales pitch. Scott was always prompt on returning phone calls, and emails unlike other dealers. When we picked up the vehicle, that he had to get from another dealer, all the paper work was done and they Jeep was ready to go, they even offered us pizza!! Who does that???? Only Suburban! More

Went to have a seat belt buckle serviced because the seat belt would not latch and lock on my Grand caravan minivan. I dropped it off at 5 pm, waited 2 hours for the job to be complete. I was charged $65 for belt would not latch and lock on my Grand caravan minivan. I dropped it off at 5 pm, waited 2 hours for the job to be complete. I was charged $65 for 1/2 hour work to have a candy wrapper removed from the buckle. Who can sleep charging $65 to remove a a candy wrapper froma seat belt lock? I should have known better, because when I droped it off, they were charing some poor old man $50 to do a check engine light check, snd they could not tell him what was wrong. I wish I would have told him he should go to autozone and have it done for free. More

This dealership was extremely helpful, friendly and enthusiastic about their product. Tracy Alter was especially patient and informative and worked with me finding the right car with the right price. enthusiastic about their product. Tracy Alter was especially patient and informative and worked with me finding the right car with the right price. Highly recommend them and will encourage others to visit them. More

My wife and I came in before opening on a Sat. The cleaning crew let us in and were warmly welcomed and entertained by Larry while we waited for a salesman to come in. We were then handed over to Joe cleaning crew let us in and were warmly welcomed and entertained by Larry while we waited for a salesman to come in. We were then handed over to Joe (who was about 15min early for his shift). Joe was great with us. He knew what we were looking for and that we were considering a few different vehicles from other manufacturers. He was very friendly, polite, courteous, and did not push us in any direction at all. Joe was the first person to call the next week to follow up (Monday by the way). The other dealerships we went to did not call back until Tue and Thur respectively. Later that week when we had pretty much made up our minds to purchase the 2010 Town and Country from him rather than an Acadia. Upon arrival, he allowed us to drive a different color and pulled the same one we drove the week before from the lot to allow us to drive that same one again just for comparison. During this visit we had our 15mo old daughter with us and Joe was very helpful and engaging with her giving her a balloon and taking her for a walk around the showroom giving my wife and I some space and time to discuss our final purchase decision. During the inevitable process of waiting on the phone for my insurance company and bank he kept us content with pleanty of coffee, bottled water, and warm cookies! All in all, it was a great experience. Joe and the team were a class act. We not only would do business with Joe at Suburban again, but we would highly recommend this dealership and sales team to our family and friends! More

From the time I stepped into the dealership to seek help in deciding to buy out my old Jeep Liberty lease or to consider a new Jeep Liberty lease, and all that would entail, Joe was very thorough in explain in deciding to buy out my old Jeep Liberty lease or to consider a new Jeep Liberty lease, and all that would entail, Joe was very thorough in explaining all the options, pricing etc., without any high pressure. He was patient, friendly and very willing to assist me in any way he could to make this transition seamless and easy. After deciding, the trade out went smooth, even the paperwork seemed uncomplicated. From the time I went in, to the time I drove out with my new car, was all but one week. All of this really made this experience an enjoyable one. More

We are very pleased with the customer service we received in purchasing our vehicle. Mr. Bellomo was very knowledgeable of the vehicle we were seeking to buy and answered all questions we had. He met all o in purchasing our vehicle. Mr. Bellomo was very knowledgeable of the vehicle we were seeking to buy and answered all questions we had. He met all our expectations of purchasing our vehicle. All and all our experience in purchasing our vehicle was great and we got what we came for...satisfaction from start to finish. More