Suburban Chrysler Dodge Jeep Ram of Troy

I would recommend this dealer in a heartbeat to anyone that is considering purchasing another vehicle. My experience was completely painless. I worked with a great sales guy( Don Smith) and then was hande that is considering purchasing another vehicle. My experience was completely painless. I worked with a great sales guy( Don Smith) and then was handed off to the Finance guy( Robert Tabet) to complete the transaction. Robert was extremely well versed in his knowledge of programs that were designed to keep the vehicle in great shape as the years move forward. What I thought might be a "sales pitch" was great information and will save me from repair bills in the future. I can actually say that Robert made the "Buying experience" enjoyable and I can't beleve I'm saying this but "fun"!!His knowledge is second to none. I will be going to this dealership for my next automotive purchase. More

Jeff was personable and assisted me in making decisions regarding purchasing my new vehicle when my lease was due. I have a pet peeve about customer service in general but I was certainly not dissapointed regarding purchasing my new vehicle when my lease was due. I have a pet peeve about customer service in general but I was certainly not dissapointed by Jeff. He demonstrated what customer service is supposed to be. I would feel comfortable returning to him in the future and referring others to him as well. More

Every body was Great. I am very "no nonsense" and the dealership accomodated me nicely. Friendly, personal, addressed my concerns and needs with NO Pressure. I will be back to buy again and I and the dealership accomodated me nicely. Friendly, personal, addressed my concerns and needs with NO Pressure. I will be back to buy again and I will refer this Excellent outfit. I was getting out of my lease and they made it happen without me begging/arguing...they knew what was needed to get the deal done and were PROACTIVE in making it happen, making me happy. Thanks! More

The Dealership was clean, vibrant and had a good group of employees. Everyone was very friendly. The salesperson, Dane Taylor, was extremely helpful and you could tell he loved the Jeep product. He was al employees. Everyone was very friendly. The salesperson, Dane Taylor, was extremely helpful and you could tell he loved the Jeep product. He was also very patient -- right in the middle of completing the paperwork to buy the car, I had to take a very long call from work. I'm looking forward to buying my next new car from them! More

After previously having an AWFUL experience buying my last car at a different dealership - I was skeptical buying again - but I was very surprised and happy to find that not all dealerships are like the last car at a different dealership - I was skeptical buying again - but I was very surprised and happy to find that not all dealerships are like the horrible one in my past. Jason was friendly, informative, not pushy and understanding. HE didn't make me feel as though I was crazy for needing what I needed and why. I felt comfortable and at ease when deciding on what car to drive, look at and then purchase. First I called him, asking about several different vehicles, for an hour or two - wanting to know the ins and outs of each and every one, plus of course the price and bottom line - he was great - so I knew that when I finally came in a few days later to buy - that he would again be very helpful. But...it wasn't just him - everyone seemed very nice and friendly. Even the other customers seemed happy. Good experience all around, just wish the weather was nicer. Thanks again Jason and keep up the Happy Selling Hugheen and Steve Fabinski More

Jeff was great to work with, he was able to get everything done quickly and on time. He also listened to all of our concerns regarding the used car, for example little odd questions, and he made s everything done quickly and on time. He also listened to all of our concerns regarding the used car, for example little odd questions, and he made sure to address them all. He was extremely professional and did a great job. More

We have bought several cars from Dane Taylor followed him from Rochester Chrysler. Dane explained everything about the 200 and rode with us on a test drive. He went over all the costs and possiblities asso from Rochester Chrysler. Dane explained everything about the 200 and rode with us on a test drive. He went over all the costs and possiblities associated with the car lease. Dane even washed the license off my old car before he put it on the new one. Love the new 200. Thank you Dane More

Joe was very helpful when I was looking for a new car. I told him what I wanted on the vehicle and he told me what packages I would be interested in. I was able to test drive a few different Jeeps and picke told him what I wanted on the vehicle and he told me what packages I would be interested in. I was able to test drive a few different Jeeps and picked out the right one for me with help from Joe. I am a recent college graduate with little credit and with the help of Joe and his manager, I was able to get the title of my Jeep Patriot in my name! Now, I have the opportunity to build my own credit. I was also able to trade in my old vehicle one month early because the Jeep dealership agreed to pay off my last month's payment, which was an added bonus. Joe contacted me a few times throughout the week and always kept me in the loop of things. It was an overall great experience at the Jeep Dealership in Troy. More

The salesperson was very friendly and willing to help us find the right car for us. He was able to find the specific car that we wanted and have it delivered within a few days. One thing that may have mad find the right car for us. He was able to find the specific car that we wanted and have it delivered within a few days. One thing that may have made our experience easier is if he would have given us a description and price list of the avaliable addons before we went in to sign the papers. It would have been helpful to have the information about Gap coverage and tire insurance ahead of time so that we could have thought about it and made an informed decision reguarding those products. We did not purchase any of these products. More

We worked with Joe previously. He made the transition from lease to lease painless! Joe went out of his way to make sure we got the best deal for our money. Since this is out first time at Suburban, we from lease to lease painless! Joe went out of his way to make sure we got the best deal for our money. Since this is out first time at Suburban, we are pleased with the service we received and are confident the customer service will remain top notch. More