Suburban Chrysler Dodge Jeep Ram of Troy

Bill made my experience PAIN LESS!! I got the make, Bill made my experience PAIN LESS!! I got the make, model and EXACT color I wanted Bill did all the seearching and recommended the best options for Bill made my experience PAIN LESS!! I got the make, model and EXACT color I wanted Bill did all the seearching and recommended the best options for me Will make him my sales consultant for years to come!!! It was all great from start to finish thank you Bill! More

Bill made my experience buying a car enjoyable! My time was not wasted. He was great and made everything fast and EASY. I emailed Bill what I wanted in a Chrysler Town and Country and he took all my info was not wasted. He was great and made everything fast and EASY. I emailed Bill what I wanted in a Chrysler Town and Country and he took all my info and got me EXACTLY the vehicle I wanted. I would Definitely use Bill Again. More

I had the genuine good fortune in being directed to Bill Messina while looking at getting into a new lease. Had previously leased through B'hm Jeep and didn't think the service we'd had for years from that Messina while looking at getting into a new lease. Had previously leased through B'hm Jeep and didn't think the service we'd had for years from that Salesperson could EVER be matched (Paul Michel). But it was!! Bill's easy, good-natured way made it incredibly easy to feel listened to, respected and directed to the product best suited to me. His knowledge was apparent throughout the experience, and he gained both my husband and my confidence to continue doing business with him. Bill's our guy!! More

Nice, clean, and friendly environment. Maria Kovach answered all my questions and offered a variety of choices. Price paid meet my budget. Paper work signing was very easy. A number of options were off answered all my questions and offered a variety of choices. Price paid meet my budget. Paper work signing was very easy. A number of options were offered for maintance packages and Insurance. All options in the vehicle were explained before my departure. More

My experience with this dealer has been a good experience. This is my third Jeep and because of the changes in the Jeep, I decided to continue with the Jeep. The salesperson, Joe Bellomo, was mos experience. This is my third Jeep and because of the changes in the Jeep, I decided to continue with the Jeep. The salesperson, Joe Bellomo, was most helpful in explaining the features of the new Jeep while at the same time introducing me to others in the dealership who gave me other explanations regarding the pricing and other features not readily visable. I would readily recommend this Deal;ership and this salespersons to any other future customers seeking this product. More

Rick was great to work with, very prompt in helping to locate different vehicles as we were considering different combinations of colors and engines, and was always very respectful of our time and choices locate different vehicles as we were considering different combinations of colors and engines, and was always very respectful of our time and choices, and did not pressure us. Pricing was a non-factor as I had a Chrysler employee discount so I didn't have to haggle or do anything with negotiating pricing - it is all cut and dry with the employee pricing. However, the one thing that caught me off guard and was the only thing that I disliked, was during the financing paperwork process (which was done with someone else, not with my salesperson Rick), there was a $299 fee tacked on for some sort of interior stain protection which I did not see on the vehicle's window sticker or mentioned on any other sort of paperwork that was on the window sticker, and I was never told it was "installed". Had I not asked what this $299 fee was that had no description to it in the finance paperwork, I don't think they would have told me about it either. But again this was during the finance phase when we were working with someone from their finance department. More

This was by far the best experience I have every had with a new car purchase, from selection to vehicle delivery. Joe was very personable and asked the right questions so he knew exactly what I was looking f a new car purchase, from selection to vehicle delivery. Joe was very personable and asked the right questions so he knew exactly what I was looking for and came through with the perfect car for me! He took the time to explain how all the options worked. I appreciated the level of customer service provided. More

This dealership was misleading on what was covered by the powertrain warranty, resulting in a $65 fee for diagnosis. The component that was quoted to repair the work was priced at $150 on the quote; to find powertrain warranty, resulting in a $65 fee for diagnosis. The component that was quoted to repair the work was priced at $150 on the quote; to find out I could buy it from the parts department for $25. They charged me for electrical wiring, when there was no electrical wiring done. It took a meeting with the service director to straighten out the situation, and even then there was no admittance to fault or poor service. This seems par for the course for this dealership. In the end I was refunded my money, but not the 8 hours of work that I missed for an issue most would consider a warranty issue. In the end I replaced the part myself right in the driveway of the dealership. If you can, do it yourself. If not, find another dealership. Hold on to your wallet at Suburban Chrysler Jeep Dodge of Troy. More

Although the dealership was very busy, my wife and I received prompt and courteous attention. When we had to wait our turn in the purchase process the staff made sure we were comfortable. Everything was received prompt and courteous attention. When we had to wait our turn in the purchase process the staff made sure we were comfortable. Everything was explained to us and all of our questions were answered before moving on with the purchase process. We LIKE the car too! More

Phil Black is the nicest guy to work with. Detail oriented and makes you feel like your questions are important. I have bought/leased two Town and Country's from him and he gets me all the features oriented and makes you feel like your questions are important. I have bought/leased two Town and Country's from him and he gets me all the features I want at the best price. When I have had service, Chaz got me the right parts and Mark had the work done quickly and made me feel confident it was fixed. More