Suburban Chrysler Dodge Jeep Ram of Troy

Nice, clean, and friendly environment. Maria Kovach answered all my questions and offered a variety of choices. Price paid meet my budget. Paper work signing was very easy. A number of options were off answered all my questions and offered a variety of choices. Price paid meet my budget. Paper work signing was very easy. A number of options were offered for maintance packages and Insurance. All options in the vehicle were explained before my departure. More

Rick was great to work with, very prompt in helping to locate different vehicles as we were considering different combinations of colors and engines, and was always very respectful of our time and choices locate different vehicles as we were considering different combinations of colors and engines, and was always very respectful of our time and choices, and did not pressure us. Pricing was a non-factor as I had a Chrysler employee discount so I didn't have to haggle or do anything with negotiating pricing - it is all cut and dry with the employee pricing. However, the one thing that caught me off guard and was the only thing that I disliked, was during the financing paperwork process (which was done with someone else, not with my salesperson Rick), there was a $299 fee tacked on for some sort of interior stain protection which I did not see on the vehicle's window sticker or mentioned on any other sort of paperwork that was on the window sticker, and I was never told it was "installed". Had I not asked what this $299 fee was that had no description to it in the finance paperwork, I don't think they would have told me about it either. But again this was during the finance phase when we were working with someone from their finance department. More

My experience with this dealer has been a good experience. This is my third Jeep and because of the changes in the Jeep, I decided to continue with the Jeep. The salesperson, Joe Bellomo, was mos experience. This is my third Jeep and because of the changes in the Jeep, I decided to continue with the Jeep. The salesperson, Joe Bellomo, was most helpful in explaining the features of the new Jeep while at the same time introducing me to others in the dealership who gave me other explanations regarding the pricing and other features not readily visable. I would readily recommend this Deal;ership and this salespersons to any other future customers seeking this product. More

This was by far the best experience I have every had with a new car purchase, from selection to vehicle delivery. Joe was very personable and asked the right questions so he knew exactly what I was looking f a new car purchase, from selection to vehicle delivery. Joe was very personable and asked the right questions so he knew exactly what I was looking for and came through with the perfect car for me! He took the time to explain how all the options worked. I appreciated the level of customer service provided. More

This dealership was misleading on what was covered by the powertrain warranty, resulting in a $65 fee for diagnosis. The component that was quoted to repair the work was priced at $150 on the quote; to find powertrain warranty, resulting in a $65 fee for diagnosis. The component that was quoted to repair the work was priced at $150 on the quote; to find out I could buy it from the parts department for $25. They charged me for electrical wiring, when there was no electrical wiring done. It took a meeting with the service director to straighten out the situation, and even then there was no admittance to fault or poor service. This seems par for the course for this dealership. In the end I was refunded my money, but not the 8 hours of work that I missed for an issue most would consider a warranty issue. In the end I replaced the part myself right in the driveway of the dealership. If you can, do it yourself. If not, find another dealership. Hold on to your wallet at Suburban Chrysler Jeep Dodge of Troy. More

Although the dealership was very busy, my wife and I received prompt and courteous attention. When we had to wait our turn in the purchase process the staff made sure we were comfortable. Everything was received prompt and courteous attention. When we had to wait our turn in the purchase process the staff made sure we were comfortable. Everything was explained to us and all of our questions were answered before moving on with the purchase process. We LIKE the car too! More

Phil Black is the nicest guy to work with. Detail oriented and makes you feel like your questions are important. I have bought/leased two Town and Country's from him and he gets me all the features oriented and makes you feel like your questions are important. I have bought/leased two Town and Country's from him and he gets me all the features I want at the best price. When I have had service, Chaz got me the right parts and Mark had the work done quickly and made me feel confident it was fixed. More

I really wasn't going to buy a car, but I talked to Rick Larue and he was so helpful and attentive that the deal just came together. Great to work with, very informative, tried to determine my needs not ju Larue and he was so helpful and attentive that the deal just came together. Great to work with, very informative, tried to determine my needs not just sell me a car. I highly recommend Rick! John was very helpful in putting the contract together. He did sell but wasn't pushy. He listened to my reasons and did not argue with me. He gave me what I wanted and did it perfessionally and personably. Great job done by all! This is the second car I have bought at Suburban and will come back when I need a new one! More

I recently purchased a 2011 Jeep Grand Cherokee from Suburban Chrysler Jeep Dodge of Troy. My salesman Jim Colovos was awesome. They had to obtain my jeep from another dealer since they didn't have it Suburban Chrysler Jeep Dodge of Troy. My salesman Jim Colovos was awesome. They had to obtain my jeep from another dealer since they didn't have it on the lot. I was amazed at how fast they got it there for me. I never had to wonder what was going on throughout the whole process because Jim kept me updated the whole time. I have never had a salesperson keep in that close of contact with me! If you want a salesperson that stays on top of things and lets you know what is going on with your vehicle, go see Jim C! Thanks Suburban Jeep of Troy and Jim Colovos, I absolutely love my new jeep! More

I gave the dealership all "5" ratings for a number of reasons. When I walked in I was greeted with a friendly smile by the receptionist who pointed me in the direction I needed to go. I have pr number of reasons. When I walked in I was greeted with a friendly smile by the receptionist who pointed me in the direction I needed to go. I have previously been to this dealership when I leased a Saturn Aura, so given the wonderful experience I had the first time I wanted to come back and do business with Suburban Dodge. I had to men help me named Dane Taylor and Robert Tabet who were two of the most helpful sales associates I have ever dealt with. They worked with me to find a new car within my budget and allowed me to test drive a number of vehicles while going through, in detail, about all the features. As a first time car buyer they made me feel very comfortable with my decision and they allowed me to take my time while making my decision. Once I have settled on the 2011 Dodge Avenger LUX they both worked with me to assure I was getting the best deal they had to offer. Robert and Dane both took the time to go over all my different options and what would benefit me most in the long run. I am very very satisfied with my car, and certainly more then grateful for the wonderful experience I had while buying my first car. I would without a doubt refer future customers to Dane Taylor and Robert Tabet seeing as they were the most helpful throughout this whole experience. More