Suburban Chrysler Dodge Jeep Ram of Troy

Unbelievably personable and great customer service! I live one block from a Chrysler dealership but drove 40 minutes to Suburban on a recommendation from several customers. They did not disappoint: this live one block from a Chrysler dealership but drove 40 minutes to Suburban on a recommendation from several customers. They did not disappoint: this may have been the best car buying experience I have had to date. Bill was very helpful as I was extremely indecisive and picky. He helped me find the perfect car at the right price. I will recommend Bill to my friends withotu reservation. His support office staff of John and Dane made my financing and lease turn-in a hassle-free experience. I was extremely satisfied with the entire process and love my new car. I lease a new car every 2 or 3 years and have used many dealerships, but I must say that my experience with Suburban Chrysler Dodge Jeep Ram of Troy was second to none! More

Ralph went above and beyond as a new car salesman. Even so far as to rescuing my personal belongings from the glove box of the car that I had traded in that was already delivered to another dealership, bec so far as to rescuing my personal belongings from the glove box of the car that I had traded in that was already delivered to another dealership, because I had inadvertently left stuff in there. He accommodated my 2 children when they were with me during meetings and test drives, etc. which helped me in my decision making process. He made him self available whenever necessary and followed up as needed. He took care of every detail. More

Maria Kovach is a superb salesperson. She was incrediby helpful and efficient. This is the second time I have leased a car from her. My wife has also used Maria twice and I have referred another customer helpful and efficient. This is the second time I have leased a car from her. My wife has also used Maria twice and I have referred another customer to her. I will continue to recommend her. I can't recall the sales manager's name (it may have been Tabert), but he was excellent as well. Without giving me a hard sell, he showed me the features of an option, which I decided to purchase. More

Scott was exceptionally knowledgeable on the Chrysler Town & Country Van we purchased. He was also very helpful on our CDI employee pricing plan. Scott made our purchase enjoyable and hassle free. Town & Country Van we purchased. He was also very helpful on our CDI employee pricing plan. Scott made our purchase enjoyable and hassle free. You have a very valuable employee! Thank you for taking such good care of us. More

My experience with Suburban Chrysler Dodge Jeep Ram of Troy was second to none. I had very little time because of my work schedule and needed to have the deal ready to go when I arrived. I was also very s Troy was second to none. I had very little time because of my work schedule and needed to have the deal ready to go when I arrived. I was also very specific with the vehicle I wanted and what I was willing to pay. Joe B was incredibly helpful and understanding of my situation and made certain that the transaction went smoothly. He ensured that not only did I have everything I needed on my end (such as reminding me to stop back home to get the title to my trade-in), he also coordinated the transaction from top to bottom with the dealership team to ensure that every single loose end was tied up and made sure that I was taken care of properly. Robert T assisted me with the paperwork when I arrived at the dealership and was both quick and thorough to expedite the process. All around a first class operation, and after being f’ed around by dealers in the past, the effort by both Joe and Robert and the entire Suburban was refreshing and I now have zero reasons to go any place else for my automotive needs. Great job, guys! More

Joe (sales) was very courteous and helpful when I purchased my new vehicle. I knew exactly what I wanted so there wasn't much "sales" needed on his part but he did work with their estimating group to purchased my new vehicle. I knew exactly what I wanted so there wasn't much "sales" needed on his part but he did work with their estimating group to give me a decent price for my trade-in. John (finance/warranty) went over warranty options and listened to me when I wanted to go a different route with it - he wasn't the "pushy" salesman which was refreshing. When I took delivery Joe went over the features of the car with me. Although I had already read up on the vehicle extensively he pointed out a few things I didn't know. He also sync'ed my phone with the UConnect system (which took about 26 seconds) and showed me how to use it. That was real nice because I would have had to park the car somewhere and figure it out myself before getting on the road. What's the first thing you do when you get in your new car? Call someone to tell them! Overall, it was a pleasant experience and went very smoothly. I would recommend this dealership. More

During our encounter Rob demonstrated exceptional perception and interpersonal skills which may be the result of the entrepreneurial spirit developed over the years while managing his personal advent perception and interpersonal skills which may be the result of the entrepreneurial spirit developed over the years while managing his personal adventure! But without a doubt one of the most "Knowledgeable", "Connected", "Customer" and "Service Oriented" guys I've met in sales and as well in the automotive industry. Rob’s "combination" of people skills and sheer intelligence are a rare commodity and shouldn’t be taken for granted. Surely he’s with the right organization and it seems he’s definitely management material (if desired) and capable. Also, it’s evident that Rob possess the acumen to direct, train, motivate and assess sales personnel, and no doubt would be a tremendous compliment to the bottom line of your (or) any organization. And, my assessments are not a campaign to elect Rob to the management team but any successful organization should always be investigating additional methods to duplicate success. Compliments to senior management for recognizing a man of distinction and integrity but more importantly the accolades expressed in these comments do not speak to the experience availed during our adventures. KEEP THE MAN HAPPY AND HE’LL KEEP THE REFERRALS COMING… More

Scott did a great job on this sale. He was friendly, responsive, and sought to help me find the right solution. Scott was also competitive from a pricing perspective. I enjoyed working with Scott on t responsive, and sought to help me find the right solution. Scott was also competitive from a pricing perspective. I enjoyed working with Scott on this transaction. I would recommend Scott to my colleagues. Jeff Johnston More

Working with Bill, my experience was fantastic. Since this was my first interaction with this dealership, I did not know what to expect but Bill was recommended to me by my parents. When going through th this was my first interaction with this dealership, I did not know what to expect but Bill was recommended to me by my parents. When going through the sales process, I was unsure what specific vehicle I wanted at first and Bill was patient with me and answered any and all questions I had. Once I was closer to the point of purchase, Bill was able to find a more equipped model than my original choice for less money. Not only would I go back to Bill for my future vehicle purchases, but I have already recommended him to numerous friends and family members. He was nice and knowledgeable providing me with a level of service I was looking for. It is no surprise he is one of the dealer's top salesmen because you'd be crazy if you wouldn't respond positively to Bill's level of service. More

Rob provided great services for a challenging situation. He worked within our budget and found a way to get what i wanted. He was patient as my choices changed, worked on MY behalf and even follows up still He worked within our budget and found a way to get what i wanted. He was patient as my choices changed, worked on MY behalf and even follows up still to make sure I was satisfied. I will be back soon for a second vehicle. More