Suburban Chrysler Dodge Jeep Ram of Troy

I began my search for a new vehicle via e-mail. Marwa forwarded me to Scott and within a couple hours I had the price and vehicle I was looking for. This very same vehicle "did not exist" according to th forwarded me to Scott and within a couple hours I had the price and vehicle I was looking for. This very same vehicle "did not exist" according to three other dealerships. Scott new I was not interested in a 4wd Dakota and it had to have 4 doors. He found this vehicle in Ionia, e-mailed the window sticker and gave me an out- the-door price all w/in 24 hours.Other dealerships took 2-3 days to respond, with one (where I bought the 2010 Sebring) taking 8 days to get back to me. I currently own a 2009 Town and Country, 2010 Sebring and now 2011 Dodge Dakota. From this point on Scott Viau is my salesman. Usually hidden in "Terms of Use" there is something that the user doesn't knowingly agree to. I hope I'm not sorry for agreeing to click "accept". More

As an Active Duty Commissioned Officer for the past 26 years, I have lived in many places and brought automobiles in several states, including Illinois, North Carolina,Virginia and New York. My experienc years, I have lived in many places and brought automobiles in several states, including Illinois, North Carolina,Virginia and New York. My experience with Mr. Messina at Surburban of Troy, MI was truly a remarkable and rewarding experience. In the past I have always dreaded the car buying process, but this sales person was knowledgeable, efficient and professional from start to finish and provided me with the perfect Vehicle. He is truly an excellent salesman and would be an asset to any organization. As for me, I will be looking forward to traveling to Michigan to by my next Vehicle from him. More

I was pleasantly surprised at the excellent service I got from the moment I walked in the door of this dealership. Jeff was informative, wrote down what I wanted and didn't want in my new vehicle. He was pat from the moment I walked in the door of this dealership. Jeff was informative, wrote down what I wanted and didn't want in my new vehicle. He was patient, gave me detailed information about the jeeps I was looking at and answered all my questions. Rob who did all my paperwork and Dane that inspected my returned leased jeep, were both helpful, courteous and friendly. The entire experience was positive and I will be recommending friends and family to this dealership! More

Suburban Chrysler Jeep Dodge of Troy is a great dealership. When I went in looking for a vehicle everyone has so helpful. I was there on a saturday and they even opened the showroom early for me. J dealership. When I went in looking for a vehicle everyone has so helpful. I was there on a saturday and they even opened the showroom early for me. Joe Bellomo worked with me to figure out what vehicle was best for me. Joe also worked with me on the price! I decided on a 2011 Jepp Liberty Jet edition, and I couldn't be happier with my choice! I love my new Jeep! More

Recentyly, I was looking to downsize from a gas eating giant SUV to a cool slick Jeep Liberty. I contacted Suburban in Troy to get the process started. I purchased a Jeep Liberty. Jim Colovos was a gre giant SUV to a cool slick Jeep Liberty. I contacted Suburban in Troy to get the process started. I purchased a Jeep Liberty. Jim Colovos was a great salesman who found me the car of my dreams. I wanted a black Jeep Liberty with a sky roof. Within a day he found the one I wanted. It was fast easy and I got a great price on my Jeep Liberty. More

My history with Chrysler/Dodge was not very good. I leased a 2008 Chrysler Town and Country from the former Village Chrysler Dealership on Woodward. After the dealership lost their dealership status…I leased a 2008 Chrysler Town and Country from the former Village Chrysler Dealership on Woodward. After the dealership lost their dealership status…I was left in the dark. I had major issues/recalls with the Town and Country and was always very unhappy with the car’s performance. As my lease was finally coming to an end - I met with Bill Messina at Suburban CDJ regarding the turn in of my van. I was very hesitant to lease another Chrysler/Dodge product, as the Town and Country that I leased had many, many recall issues. Bill took the time to explain the various products that were available to me, within my price range. He assured me that I would not have the same experiences with my new 2011 Journey R/T. I also want to add – the Suburban website was a wonderful tool to see the lease incentives available. This helped me make the decisions as to what car I could choose. It allowed me to be educated before I even stepped foot into the dealership. After making my decision to lease the Journey – we ran into credit issues! Bill Messina and the finance manager Rob Tabet went to bat for me with the bank! After it was all said and done, I was still able to get the car I wanted at the price range I could afford! Thank you so much! Rob and Bill stayed late on a beautiful Saturday afternoon for the paperwork to be completed. Bill walked me through my car, showing me all of the awesome features that it had. I will be recommending Bill Messina to all of my friends and family. He was honest and upfront about everything! I felt comfortable with the decisions I was making with Bill’s assistance. More

Jim Colovos was great to work with - very organized and professional. Leased a 2011 Jeep Patriot with no hassles! Great customer service, great dealership, overall great experience! Customer Service professional. Leased a 2011 Jeep Patriot with no hassles! Great customer service, great dealership, overall great experience! Customer Service - 5 Stars! Quality of Work - Very organized and professional! Friendliness - Very! Overall Experience - Would reccomend dealership and Jim to family / friends Price - Within our budget! Thanks Jim for making it happen! Craig and Elizabeth DeMarco More

Don was very customer oriented, and made me well aware of all the services that the dealership offered. He seemed very knowledgable about the cars I was looking at and explained the features of the vehicle d all the services that the dealership offered. He seemed very knowledgable about the cars I was looking at and explained the features of the vehicle during the test drive. The showroom was very comfortable and the other employees seemed very friendly, always greeting me when I came in the door. More

Overall, it was what I consider to be a "painless" sales experience. It started with Jim Colovos (salesperson) who has a great, low-pressure demeanor, which suits me perfectly. Prior to t "painless" sales experience. It started with Jim Colovos (salesperson) who has a great, low-pressure demeanor, which suits me perfectly. Prior to the sale, when I was researching, he was responsive with information and answered all my questions. When the day came to sign my lease paperwork, I felt Jim was mindful of my time, making sure the process went as quickly as possible. And there were no 'surprises' as I've experienced in the past with other dealers. My experience with Rob Tabet (finance mgr) was also noteworthy. He, like Jim, has a very low-pressure, friendly approach. We were able to build a good rapport in a short period of time. He was also able to sell me on the oil change service plan, which is a testament to his ability as I have NEVER purchased any 'add-ons' from any dealer, and I've owned/leased about 12 cars. Finally, I have to mention Tracy (salesperson), who was not my salesperson, but took the time to help me understand my DVD system, while Jim was squaring away my license plate. Again, they doubled up their effort for me to get me on my way as quickly as they could - and I truly appreciated that! More

Thank you all for going that extra step to make sure I got the car that I wanted at the price I could afford. All my options were clearly explained and my visit was "pressure free." I would highly recomm got the car that I wanted at the price I could afford. All my options were clearly explained and my visit was "pressure free." I would highly recommend your dealership to my friends and family. Thank you all! More