Suburban Chrysler Dodge Jeep Ram of Troy

I live across the state from this dealership, but I visited them because I saw online that they had a well-priced used vehicle that I had been searching for. I was not disappointed with the quality visited them because I saw online that they had a well-priced used vehicle that I had been searching for. I was not disappointed with the quality of the vehicle nor the service I received. Jeff Lada was my salesman and he was fair and did not pressure me. He also treated me with respect, which you do not always get at used car lots. John Sabourin was the person who helped me with the paperwork. He clearly explained everything to me. I would definitely recommend Suburban of Troy! More

Excellent Service. Friendly, easy to work with. Made the transaction simple. Allowed us to make the purchase special for our daughter. Would recommend anytime. Thanks! the transaction simple. Allowed us to make the purchase special for our daughter. Would recommend anytime. Thanks! More

It has been 1 wk & we are still very pleased with Joe's overview of our Town & Country van. He was very patient, in no hurry & experienced. We have confidence that he will follow-up on our needs in t Joe's overview of our Town & Country van. He was very patient, in no hurry & experienced. We have confidence that he will follow-up on our needs in the future. Thanks Joe for seat instructions, got them up on first try by myself after hubby had foot surgery & needed backseat to ride home! Hospital staff were also impressed! More

OVERALL, I HAD A GREAT EXPERIENCE WITH ROB RADZWIN. HE WAS A VERY HONEST MAN, WHO ANSWERED MY 1001 QUESTIONS. NOW I KNOW WHAT IT FEELS LIKE TO PURCHASE A CAR. MY PREVIOUS EXPERIENCE AT CHRYSLER GOLLING, I WAS A VERY HONEST MAN, WHO ANSWERED MY 1001 QUESTIONS. NOW I KNOW WHAT IT FEELS LIKE TO PURCHASE A CAR. MY PREVIOUS EXPERIENCE AT CHRYSLER GOLLING, IN BLOOMFIELD HILLS WAS TERRIBLE-IT MADE ME STOP LOOKING FOR A CAR FOR ABOUT 3 MONTHS BECAUSE OF THE SALESMAN. AFTER PURCHASING MY CAR AT YOUR DEALERSHIP I WAS VERY HAPPY EVEN THOUGH AFTER THE FIRST DAY THERE WERE SOME LOOSE ENDS THAT SHOULD HAVE BEEN LOOKED OVER WITH THE CAR-SO THAT I WOULDNT HAVE HAD TO COME BACK ON MY OWN TIME AFTER THE PURCHASE OF THE CAR. I HAD TOO COME BACK AT LEAST 3 TIMES. THE CD PLAYER STOPPED WORKING AFTER THE FIRST DAY-HAD TO COME BACK BECAUSE THEY NEEDED TO UPGRADE THE SYSTEM,ALSO THE DECALS OFF THE CAR WERE MISSING. EVEN WITH THESE LITTLE LOOSE ENDS ROB RADZWIN DID MAKE IT A PLEASENT EXPERIENCE-HE EVEN ORDERED ME BRAND NEW DECALS(PLUS)! THE ONE THING OVERALL THAT I WAS NOT HAPPY WITH WAS THAT THE WINDSHIELD WAS CRACKED WHEN I PURCHASED THE CAR, AND I WAS PROMISED IT WOULD BE FIXED. I WAITED FOR A CALL DAILY TO COME IN AND FIX IT-NEVER RECEIVED THE CALL AND IN THE FIRST WEEK OF HAVING THE CAR-THE WINDSHIELD CRACKED MORE. HAD TO COME BACK A 3RD TIME- AND THIS TIME I WAS TOLD I HAVE TO PAY FOR A NEW WINDSHIELD OUT OF POCKET(EVEN THOUGH I WAS PROMISED IT WOULD BE FIXED)I WAS UPSET IN THIS CASE BECAUSE ANY OTHER CUSTOMER WOULD HAVE HAGGLED THE TOTAL PRICE OF THE CAR AT THE LEAST OF $500, AND THATS AT THE LEAST, AND TO SELL THE CAR I KNOW THE DEALERSHIP WOULD DROP THE PRICE IN ORDER TO SELL THE CAR. I DID NOT DO ANY OF THIS, SO AT THE LEAST I DID DESERVE TO GET MY WINDSHIELD TAKEN CARE OF. TO COMPLETE ALL OF THIS I WOULD LIKE TO SAY THAT YOUR SALESMAN ROB RADZWIN, WASD GREAT, AND IF I AM IN THE MARKET AGAIN, IN WHICH I WILL BE IN A COUPLE OF MONTHS-ROB RADWIN WOULD BE THE MAN I CAME TOO. More

BE IN FOR SERVICE MANY TIMES, THE WORK WAS NEVER DONE CORRECT AND THE CAR WAS NEVER FIXED, AUTO COMPUTER NEVER FIXED,WIND SHIELD WIPPERS NEVER FIX RIGHT. HAD TO TAKE DODRG JOURNEY TO ANOTHER DEALER-SHIP CORRECT AND THE CAR WAS NEVER FIXED, AUTO COMPUTER NEVER FIXED,WIND SHIELD WIPPERS NEVER FIX RIGHT. HAD TO TAKE DODRG JOURNEY TO ANOTHER DEALER-SHIP TO BE FIXED..TOOK ONE YEAR TO GET MOST THING WORKING RIGHT.. More

Michael Fleming was great to deal with and so was the nice finance gentleman I communicated with. Great guys, would work with them again! nice finance gentleman I communicated with. Great guys, would work with them again! More

Loved this dealership, very customer friendly. Went from a terrible dealership to an excellent dealership. Talked with four people; every person I interacted with from sales to management to financing was w a terrible dealership to an excellent dealership. Talked with four people; every person I interacted with from sales to management to financing was wonderful. I would reccommend this dealership without reservation. More

Since the day i walked into the Suburban Chrysler Dodge Jeep Ram of Troy, i was welcomed by a very nice Receptionist. I believe her name was Sara. I hope I got it right. She was very helpful had had a g Jeep Ram of Troy, i was welcomed by a very nice Receptionist. I believe her name was Sara. I hope I got it right. She was very helpful had had a great attitude. I met with Michael Fleming which walked me through a few items. I was listing optios I wanted in a Jeep, within a few moments were walking towards my futuer new vehicle. He showed me a couple different Jeeps and then the one I was to buy. We went on a test drive, I knew this was my next purchase. After leaving the dealership that day i looked at other vehicles, but none quite felt like the Jeep that i was in. I called Michael a few days later and requested another test drive just to make sure. I also needed to add a few more options to the vehicle. Mike said no problem. I walked into the Dealership once more and there was Sara, greeting me with a smile. I asked for Michael and her appeared. Michael and I discussed a few more thing and took my last test drive. To make a long story shorter. This was by far the Best Dealership I have visited. I've bought several vehicles in my short life. This was by far the easiest. It all starts with that first smiling face and then continues on. Michael even thanked me for my Military Service, that ment a lot. ( your welcome Michael) Thank you all for your help. More

I was contacted by Suburban after submitting an online request for information. I liked the flow of contact: the initial phone call from Justin was used to determine what my interest was or what questions request for information. I liked the flow of contact: the initial phone call from Justin was used to determine what my interest was or what questions I had. When I came in to the dealership in person, I was routed to Bill Messina. Bill was friendly, efficient and straightforward from the start. He was extremely responsive by phone and email, even responding to an email on a Sunday. He went above and beyond working on my trade-in and got me the best deal by far compared to a few other quotes I had received. Bill was easy and pleasant to work with. Exceeded my expectations in overall service and experience. Would definitely recommend him personally to anyone. More

My wife and I really like the srevice we get from Scott. I have sent friends and family there Hw treats us with the respect that as a veteran I feel should be granted to us. I will always by from Scott. I have sent friends and family there Hw treats us with the respect that as a veteran I feel should be granted to us. I will always by from him.hIS KNOWLEDGE IS A GREAT TOOL,His follow ups a nice to get. Having sold mysaelf I understand the stresses of the job. More