Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Suburban Chrysler Dodge Jeep Ram of Troy
Troy, MI
1,626 Reviews
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Chrysler Dodge Jeep Ram of Troy.
Professional, certified sales staff - Chrysler Dodge Jeep Ram has certified our sales staff and the National Automotive Dealers Association has accredited our staff in the best communications practices and ethical treatment of customers.
Largest Chrysler Dodge Jeep Ram dealer in the area - Suburban Chrysler Dodge Jeep Ram of Troy is the Chrysler Dodge Jeep Ram sales volume leader in the area and we think our focus on customer satisfaction is the primary reason.
Easily accessed location - Located in the Troy Motor Mall, we make it very easy to get to our facility. Accessing our location from Crooks or Maple makes for an easy commute to our dealership.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
Largest Dealer Group in the COUNTRY!! With over 350 dealers around the country there is noting we cant handle!
Over 2,000* pre-owned vehicles in stock - Being part of the Suburban Collection means that each of our of dealerships offer an extensive variety of pre-owned vehicles on-site and access to thousands more in southeastern Michigan.
Experienced service department - Our technicians have been trained to work specifically on Chrysler, Dodge, Jeep and Ram vehicles and have knowledge, background and hands-on experience like no other general mechanics in the area. Our ASE certified and factory trained technicians and service advisors can also provide a free multi-point vehicle inspection
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,626 reviews
December 13, 2023
I bought a used truck from Suburban. The buying process went okay. The Salesman Josh was great. The problem arose when the trans lines blew on the truck after I had it only a month a The buying process went okay. The Salesman Josh was great. The problem arose when the trans lines blew on the truck after I had it only a month and put only 1000 miles on the vehicle. I bought from a dealership because I was hoping I could trust them over a personal sale or a smaller lot. I called them not expecting them to pay for everything out right. But management there completely blew me off and wouldn't even talk to me. The message relayed to me was that it's yours now and not their problem. Talking to me and maybe hearing me out would have went a long way. I won't be purchasing another car from them. And I'll drive to the next closest chrysler dealership when I need stuff for our wrangler. More
by PGOUTIS01
November 17, 2023
My wife and I have been to many dealerships over the last several months. At best, we would describe these visits as a waste of time. We became resigned to the fact that getting a used car that met our cr several months. At best, we would describe these visits as a waste of time. We became resigned to the fact that getting a used car that met our criteria would have to come from somewhere else besides a dealership. However, we had one last appointment scheduled and decided to keep it. Based on our previous experiences, we determined that we would stay no longer than 10 minutes. Our appointment at SCDJR of Troy was with Jake Soules. Turns out that our time spent with Jake lasted more than 10 minutes. Curious how someone with no previous experience in sales could be such an excellent sales person. Jake took the time to get to know us first. He asked questions - and he listened. I do believe that Jake was more interested that we found what were looking for then he was in making a sale. It was necessary for my wife and I to return on another day to sign off on the car. Turns out that the one day that fit in with our schedule was the one day that Jake had scheduled to take off from work. We didn't find that out until after the fact. The other people that we encountered in the purchasing process at SCDJR of Troy were both professional and personal, which confirmed why this dealership has such a high rating. But it would be fair to say that my wife and I bought a car - at a dealership - because of Jake Soules. More
by SnK
November 06, 2023
Ryan was awesome. Everything was handled seamlessly and he always kept me abreast of everything! Everything was handled seamlessly and he always kept me abreast of everything! More
by gstbaseballclub
Employees Worked With
October 25, 2023
I used to work at suburban , With Anthony and Justin. They took good care of me and found me a car that I wanted to get. Made the process very smooth. They took good care of me and found me a car that I wanted to get. Made the process very smooth. More
by Dominic
October 23, 2023
Mr. Anthony Abdullah gave us a professional customer service in an amazingly efficient and pleasant manner ! I would absolutely recommend him to my friends ! Thanks Tony ! service in an amazingly efficient and pleasant manner ! I would absolutely recommend him to my friends ! Thanks Tony ! More
by Hitoshi Furukawa
Employees Worked With
October 18, 2023
They falsely advertised the Jeep I bought. They advertised with the VIN. Number that the car I bought had Sirius xm radio. I tried to connect it, while I still in the parking lot. After spendi They advertised with the VIN. Number that the car I bought had Sirius xm radio. I tried to connect it, while I still in the parking lot. After spending two days trying to figure it out, I took the car in and was told it did not have the option advertised, nor the capability. The manager and Jerrod told me “ just steam through your phone” I said that was false advertising and the manager said the dealership isn’t responsible for the false advertising. When I called Jeep Corporate, they said the dealership is clearly responsible, And I needs to make good on the advertised sale. They also said my jeep has a corrosion warranty which I clearly stated was a deal breaker. I was given false appointments and false information . I completely disgusted with this dealership. I’ve made reports to the FTC and BBB. I’m contacting my state representative as it applies to used car sales scams as well. Jerrod has no conscious and lied straight to my face. Nobody should buy anything from a company who will not stand by their advertised product. Save yourself the nightmare I’m living just to get what you paid for. I can’t even put into words the stress this whole thing has caused me. More
by Tricia
October 13, 2023
My husband I had the pleasure of working with Kyle Huber when purchasing my new vehicle. Kyle exhibited awesome customer service skills while remaining professional, courteous, and knowledgeable. I had a g when purchasing my new vehicle. Kyle exhibited awesome customer service skills while remaining professional, courteous, and knowledgeable. I had a great experience and love my new Jeep. I would definitely recommended Suburban Chrysler Dodge Jeep Ram of Troy and Kyle Huber for anyone looking to purchase a new vehicle. More
by wlsncrystal
Employees Worked With
October 03, 2023
Kristine Hill was wondering to work with made us feel like family members not just a customer!!! We will recommend Kristine to everyone we know ! Thank you for a wonderful experience truly Peg like family members not just a customer!!! We will recommend Kristine to everyone we know ! Thank you for a wonderful experience truly Peg More
by leopeg
Employees Worked With
September 27, 2023
Would recommend Josh to anyone! I needed to stay under $300 for a monthly payment and he found me the perfect jeep for under $250!!! Thank you Josh for your help!!!! I needed to stay under $300 for a monthly payment and he found me the perfect jeep for under $250!!! Thank you Josh for your help!!!! More
by chelsea.douglass1
Employees Worked With
September 25, 2023
Have been trying to contact them to get our title and plates. Has been almost 90 days now and can't drive our new car due to temp tag expired. Horrible experience would never deal with them or recommend plates. Has been almost 90 days now and can't drive our new car due to temp tag expired. Horrible experience would never deal with them or recommend them to anyone. More
by jkrouse80
Employees Worked With
Other Employees :
Amanda Brown
