Suburban Chrysler Dodge Jeep Ram of Troy

Dealership was recommended by USAA bank when I used their purchase program. I was contacted immediately by Jason via e-mail then telephone. He arranged my first visit and introduced me to salesman Ralph. Ral purchase program. I was contacted immediately by Jason via e-mail then telephone. He arranged my first visit and introduced me to salesman Ralph. Ralph was great to work with and like talking to an old friend. He was knowledgable about the vehicle and made it easy to trade in my old car. He made the process a very good experience. He kept in constant contact with me on the status of the car he had to have delivered for me. The only thing we did wrong is not do a once over before I drove off with my new car. The next day I found a small dent in the passenger rear door but it's smaller than the guidelines of the lease turn in policy so I guess all is good. The only real problem was that the finance guy told me he would cancel the service contract on the PT Cruiser I traded in. When I didn't get a refund check for the balance after 3 weeks, I called the service contract folks who told me the dealership never cancelled the contract. It was cancelled only because the vehicle was purchased the day after I traded it in. Now Chrysler Service Contracts has to review my case and it will take even longer to get that refund I was counting on 3 weeks ago. More

Excellent service; Fair and clear on the payment amount; There was minimal haggling; Was helpful in showing the features of the new vehicle. I would definitely recommend to friends and co-workers There was minimal haggling; Was helpful in showing the features of the new vehicle. I would definitely recommend to friends and co-workers More

I had an excellent experience with Dane and Rob at Suburban Jeep in Troy, MI. They were both very friendly, knowledgeable about the products, and gave me a very fair price. The process was easy and Suburban Jeep in Troy, MI. They were both very friendly, knowledgeable about the products, and gave me a very fair price. The process was easy and enjoyable. I will recommend this dealership to everyone I know and will be purchasing all my future vehicles from Dane and Rob. More

Phil was very honest and provided me with the best price right from the start. Phil was very professional and curteous to work with. We'd recommend Phil to others. right from the start. Phil was very professional and curteous to work with. We'd recommend Phil to others. More

Rick LaRue made the experiance of buying a new car most enjoyable. He took his time and explained everything to the max. I would definetly refer him to anyone wanting to buy a car. The finance person(cant enjoyable. He took his time and explained everything to the max. I would definetly refer him to anyone wanting to buy a car. The finance person(cant remember his name) was very friendly and also explained everything very well. All in all thank you very much Rick, looking forward to seeing you and having a coffee when i get my oil changed. More

Maria was very helpful and enjoyable to work with. She got the car at the price I wanted to pay. Secondly, she did a great job on the delivery of the car in showing all of the features. The best part is got the car at the price I wanted to pay. Secondly, she did a great job on the delivery of the car in showing all of the features. The best part is she set up my bluetooth for my phone. I would highly recommend her to anyone interested in buying a chrysler car. More

We were greeted warmly as soon as we walked in the door. We were greeted warmly as soon as we walked in the door. We also already had a printout from the internet but Jeff took the time to show us other opt We were greeted warmly as soon as we walked in the door. We also already had a printout from the internet but Jeff took the time to show us other options and allowed us to take the time to consider the other printout we had to look at. When we finally decided on the Grand Caravan, he took the time to go over everything and make sure we were happy. More

Suburban Chrysler was recommended very highly to me by a friend. On my first visit, I met Dane Taylor and was immediately impressed by his attentiveness as to exactly what I was looking for. My credit app friend. On my first visit, I met Dane Taylor and was immediately impressed by his attentiveness as to exactly what I was looking for. My credit app was filled out on a Monday evening and I got a call from Dane the following Tuesday morning saying that I was approved for the vehicle I had chosen. I test drove it that Tuesday evening and picked it up on Thursday. The whole process was so quick and "painless". I really appreciate the way I was treated by everyone at Suburban Chrysler from the moment I walked into their showroom. I will certainly be going back there for my next vehicle. I recommend the dealership and Dane Taylor highly! More

I just wanted to take a minute and say thank you to Joe Bellomo. I recently purchased a 2012 Grand Cherokee Overland. My particular vehicle had to be special ordered and Joe kept me constantly updated as w Bellomo. I recently purchased a 2012 Grand Cherokee Overland. My particular vehicle had to be special ordered and Joe kept me constantly updated as we moved throughout the process. I can only describe Joe's work with me as OUTSTANDING. I would definitely buy from Joe again, and would strongly recommend him to anybody. He follows through on what he says, and provides top notch customer service. Thanks again Joe! More

I found the car I was looking for on AutoTrader.com and Jeff Lada took me for a tour of the facility and brought the car up front fromt he huge parking area for me to see. This is a very busy dealership b Jeff Lada took me for a tour of the facility and brought the car up front fromt he huge parking area for me to see. This is a very busy dealership but the F&I guy once he was free took prompt car of crossing all the I's and dotting all the T's. Spacious clean waiting area. Good coffee and freshly popped popcorn. The bathroom is spotless. More