Suburban Chrysler Dodge Jeep Ram of Troy

Recently my leasing program ends, therefore I was really interested either to take another leasing or finance my current one. Unfortunately, I got poor customer service, he highlighted he was going to be o interested either to take another leasing or finance my current one. Unfortunately, I got poor customer service, he highlighted he was going to be out of the office however I expected to be transferred to another Sales Team member, which was not the case. After 6 years being involved in leasing programs with Jeep, I took another leasing options with other OEM due to the lack of professionalism, customer service, leasing options were not even provided with a good deal. I’m very disappointed. I highly recommend Sales Management to take care about the potential customers by ensuring clients are in good hands. Hopefully this feedback helps to improve results. More

I recently had an unfortunate experience with the customer service at SCDJR of Troy, which stands out as the worst I've encountered across various industries, not just automotive. After my vehicle customer service at SCDJR of Troy, which stands out as the worst I've encountered across various industries, not just automotive. After my vehicle was broken into, with a busted sunroof, exposed wiring, and scratches, I entrusted SCDJR of Troy to address the structural damage. They even offered to take my car to Suburban Collision of Troy for additional scratch repairs. However, two weeks passed, and my vehicle was left outside with only the sunroof fixed. Despite assurances, they never took my car to their collision center and claimed they couldn't find it—quite a puzzling situation. The aftermath was disappointing: glass was not cleaned out, wires remained exposed, seatbelts didn't work, and electrical issues persisted. It's disheartening that my car returned in a worse condition than before. It's worth noting that they may insist you bring your vehicle to the dealer to get a share of the insurance payout—they're not being truthful. If your car is being handled by Kylar (servicer), I strongly recommend saying a prayer that your car will return in a functioning condition. This is the first negative Google review I've ever written, and it serves as a cautionary message for anyone considering this dealership. I anticipate a standard automated response from the dealer in reply to this, but my intention is to share an honest warning with potential customers. More

Great salesmen extremely attentive and quick to responding and providing exactly what you are looking for. responding and providing exactly what you are looking for. More

Service advisor, Joe did a great job explaining the issue with my car to me and got it repaired same day. He had me in and out in no time and my car is running like it’s brand new again. I would highly recom with my car to me and got it repaired same day. He had me in and out in no time and my car is running like it’s brand new again. I would highly recommend Suburban CDJR to anyone. Make sure you ask for Joe! More

Great customer service from Joe Craddock. Brought in my girlfriends Jeep Compass to get a diagnosis after she had been having issues. Joe got the problem figured out and fixed like new! Great Brought in my girlfriends Jeep Compass to get a diagnosis after she had been having issues. Joe got the problem figured out and fixed like new! Great communication, would highly recommend! More

Attentive customer service,. They meet all our needs. They made the whole process a good experience. They meet all our needs. They made the whole process a good experience. More

I don’t know much about the dealership, however, the service that was received by George Johnson was absolutely amazing. He went out of his way to ensure that I well taken care of after some issues with service that was received by George Johnson was absolutely amazing. He went out of his way to ensure that I well taken care of after some issues with my vehicle. He went above and beyond and deserves a 5 star rating! More

Jarod was great! Extremely helpful, great communicator. I absolutely love my Jeep, highly recommend! You won’t regret working with Jarod :) Extremely helpful, great communicator. I absolutely love my Jeep, highly recommend! You won’t regret working with Jarod :) More

Anthony is fast, efficient, and friendly! He replies fast to emails and was very straightforward with my vehicle selling process. He replies fast to emails and was very straightforward with my vehicle selling process. More

Jarod was my favorite car salesperson ever, he was easy to talk to but not too laid back. He was eager to please and made sure I was taken care. He checked in with me but never seemed bothersome or nagging to talk to but not too laid back. He was eager to please and made sure I was taken care. He checked in with me but never seemed bothersome or nagging. I appreciated him not selling me a car while selling me a car. It’s a gift! More