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Suburban Chrysler Dodge Jeep Ram of Troy
Troy, MI
1,639 Reviews
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Chrysler Dodge Jeep Ram of Troy.
Professional, certified sales staff - Chrysler Dodge Jeep Ram has certified our sales staff and the National Automotive Dealers Association has accredited our staff in the best communications practices and ethical treatment of customers.
Largest Chrysler Dodge Jeep Ram dealer in the area - Suburban Chrysler Dodge Jeep Ram of Troy is the Chrysler Dodge Jeep Ram sales volume leader in the area and we think our focus on customer satisfaction is the primary reason.
Easily accessed location - Located in the Troy Motor Mall, we make it very easy to get to our facility. Accessing our location from Crooks or Maple makes for an easy commute to our dealership.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
Largest Dealer Group in the COUNTRY!! With over 350 dealers around the country there is noting we cant handle!
Over 2,000* pre-owned vehicles in stock - Being part of the Suburban Collection means that each of our of dealerships offer an extensive variety of pre-owned vehicles on-site and access to thousands more in southeastern Michigan.
Experienced service department - Our technicians have been trained to work specifically on Chrysler, Dodge, Jeep and Ram vehicles and have knowledge, background and hands-on experience like no other general mechanics in the area. Our ASE certified and factory trained technicians and service advisors can also provide a free multi-point vehicle inspection
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,639 reviews
August 14, 2012
Ross may be a new salesperson, but he did an excellent job. He was very attentive and answered all my questions very quickly. If he didn't know the answer, he promptly inquired elsewhere and got back to m job. He was very attentive and answered all my questions very quickly. If he didn't know the answer, he promptly inquired elsewhere and got back to me quickly. More
by craigrehse
August 14, 2012
Elliot Usewick met all of our expectations. Elliot told us that the extra keys would not be available to cut until Monday. Received a call Monday that they were in and to go to service to get them cut, he us that the extra keys would not be available to cut until Monday. Received a call Monday that they were in and to go to service to get them cut, he stated "it should take about 5 mins". Today I went to the service department and they said it should be about 45 minute wait. I now have to come back another day to get the keys done. I wish people would give information that is more inline. More
by michele.rosen
Employees Worked With
August 13, 2012
Rick worked with me to get me the best deal possible....leasing a 200 Limited and LOVE the car! He was extremely friendly and knowledgeable, and I felt comfortable about not getting the runaro possible....leasing a 200 Limited and LOVE the car! He was extremely friendly and knowledgeable, and I felt comfortable about not getting the runaround you get from car sales people typically. It hasn't been as hard as I thought going from an SUV to a car...THANKS, RICK! More
by stuttle
Employees Worked With
Rick Larue, Brandon Stiltner
August 06, 2012
My wife and I went to the dealership so that she could My wife and I went to the dealership so that she could check out a Jeep Liberty.Jeff greeted us, qualified us and away we went ! Seriously, he did a My wife and I went to the dealership so that she could check out a Jeep Liberty.Jeff greeted us, qualified us and away we went ! Seriously, he did a tremendous job of helping my wife select a vehicle, and made everything very comfortable.He is a professional listener, and with that attribute he makes everything flow very nicely.My wife was astounded,at what a nice experience Jeff created for us. John Gerrard capped the transaction with a very professional handling of her financing,and warranties. Overall;Beautiful facility, highly professional staff !!! Sharon M Phillips Richard J Phillips More
by rjsmphillips
August 04, 2012
I recommend this dealership to anyone in our community interested in excellent sales and service. Allan is service was a gem. He was cordial and attentive. He was courteous and professional. He procured t interested in excellent sales and service. Allan is service was a gem. He was cordial and attentive. He was courteous and professional. He procured the parts for my repair quickly and called me once the vehicle was repaired. He also asked about the status of my wife who was recovering from surgery, scheduled the very day I needed to take the vehicle to him. I appreciated that. More
by MarkAFarlow
Employees Worked With
Allan
August 02, 2012
I had a great experience at Suburban. I haven't bought a new car in a very long time and Jim Levandusky made the process very easy. He was professional, friendly and knowledgeable. He also walked me throug new car in a very long time and Jim Levandusky made the process very easy. He was professional, friendly and knowledgeable. He also walked me through all the new car technology, which can be very overwhelming. Everyone at Suburban, from the receptionist to the Manager of Sales were professional, friendly and strived to make my new car purchase as easy as possible. I look forward to doing business with them in the future. More
by carol526
Employees Worked With
Jim Levandusky
August 02, 2012
The waiting area is a real selling point of this dealership, my kids (ages 7 and 9) didn't want to leave! Love the free arcade game. Glen Campbell is a very good salesman, he puts you at ease an dealership, my kids (ages 7 and 9) didn't want to leave! Love the free arcade game. Glen Campbell is a very good salesman, he puts you at ease and makes the buying/leasing process very comfortable. All aspects of the lease and vehicle were shared without the feeling we were "prodding" or having to drag out the fine print details. More
by dddchisholm
Employees Worked With
Glen Campbell, Glen Campbell
August 01, 2012
The service i received from Scott Viau was very personal and professional. I was treated with the utmost respect. I didn't know Mr. Viau before the purchase of my vehicle. We hit it off as though we have kn and professional. I was treated with the utmost respect. I didn't know Mr. Viau before the purchase of my vehicle. We hit it off as though we have known each other for years. I would return to SCJD of Troy for my next vehicle. I already passed out Scotts business cards to my friends and family. More
by sandyk824
Employees Worked With
Brandon Stiltner
July 30, 2012
Scott is the best...bottom line. Genuine & sincere. Got me everything I wanted & great price for my trade. I LOVE my Jeep Libery Latitude & will be back (plus send anyone I know looking) thanks again S Got me everything I wanted & great price for my trade. I LOVE my Jeep Libery Latitude & will be back (plus send anyone I know looking) thanks again Scott! More
by ErikaJ12
Employees Worked With
Scott Viau
