Suburban Chrysler Dodge Jeep Ram of Troy

Mr. Smith was terrific and gave me plenty of information and very good guidance on the car I purchased and the additional items that could be purchased. I bought the additional warranty and the glass care p and very good guidance on the car I purchased and the additional items that could be purchased. I bought the additional warranty and the glass care package which are both for the life of the car. I have received many compliments on the car already. If it were not for Don's expertise and excellent service this would not have been as impressive. I would also like to say that Karl Steuf was very thorough and extremely proficient in handling all my final paperwork. He made sure that I clearly understood the financial agreements and the different options and pricing for my purchase. I look forward to having all my service and referring family and friends to your dealership. With All Sincerity, Patrick Mach More

I am happy with my new 2010 dodge nitro. The salesman was Jeff Lada that worked with me in delivery my new vehicle every step of the way. I will come back to your dealership for my next vehicle. Thanks for Jeff Lada that worked with me in delivery my new vehicle every step of the way. I will come back to your dealership for my next vehicle. Thanks for the support. More

We were happy with the wonderful service we recieved. My wife and I looked at 3 other dealers in the the area and walked out of two of thmem due to salesman attitudes. Hats off to both Scott and Don. We are wife and I looked at 3 other dealers in the the area and walked out of two of thmem due to salesman attitudes. Hats off to both Scott and Don. We are happy with our two cars and will recommend your dealership to our family members and friends! Randall Lee Mead More

Recommended through a mutual friend. Friendly staff and great service. Willing to work with our budget to get the car that we wanted. Thank you. great service. Willing to work with our budget to get the car that we wanted. Thank you. More

Jerry Leruth was extremely accomodating, and most helpful with answering questions and providing 1st class service, while working with us during the purchase of our new vehicle. with answering questions and providing 1st class service, while working with us during the purchase of our new vehicle. More

BEST EXPERIENCE IVE EVER HAD LOOKING FOR A USED CAR.. JOHN WAS VERY FRIENDLY, COURTEOUS AND WORKED HARD TO GET ME INTO A DIFFERENT VEHICLE. JOHN WAS VERY FRIENDLY, COURTEOUS AND WORKED HARD TO GET ME INTO A DIFFERENT VEHICLE. More

Tim was super helpful and a joy to work with! He did a great job helping me select the right Town & Country van. I wanted it for vacation the next day and Tim made it happen. Thank you! great job helping me select the right Town & Country van. I wanted it for vacation the next day and Tim made it happen. Thank you! More

Where to begin? We have no loyalty to any Where to begin? We have no loyalty to any dealership. Our car choice was not, nor would be, influenced by our interaction with the sales rep. Where to begin? We have no loyalty to any dealership. Our car choice was not, nor would be, influenced by our interaction with the sales rep. We were lured by a promotion offered through our work benefits--$219 Monthly Lease for Dodge Charger R/T for 2 years. When discussing this with the rep, the fine print was magnified to..."must have pre-existing lease...etc..." Shame on us for not reading the 5pt Font closer. We continued. A test drive was all we needed. We walked through the lot after a long day's work. The rep took our driver's licenses. He joined us on the test drive and talked all the way through it. If we had questions, we would ask. Other dealerships take our info and give us the keys to test drive--alone. We didn't need an escort. We didn't need commentary. Perhaps this was company protocol? Annoying as it was, we continued on. Returning, the rep proceeded to explain other plan options to have the vehicle. Leather on a lease would be an extra out-of-pocket expense. Fair enough It became a negotiating point. It was factored into our final payment. By the way, we decided to buy two Dodge Charger R/Ts. We ordered the leather from the selection provided. It wasn't available and had to be shipped. Not unusual. We hoped for a quick turn-around. When it could not be done by Saturday, we set the expectation that everything should be ready for us the following Thursday. We expected to walk in Thursday morning, sign for and pick up not one, but both leased Dodge Charger R/Ts, one with leather, one without. We arrived at 9:15am and didn't leave until almost 12:15. We expected all paperwork to be ready and declared and confirmed as much 24 hours prior. It was not. In fact, after surveying our peers and the competition, signing and driving should have taken 45 minutes--max, if everything was in order. We were told the day before that it was. We didn't appreciate the paperwork not being ready, when we called ahead to confirm our arrival time, the receipt of insurance and the agreed upon lease amounts. We didn't appreciate the finance department coming out to try to upsell us on "extras" that would have added another $60-$95 onto our lease payment. Negotiations were done with confirmation of the final amounts from the rep. These should have been addressed prior to Thursday and they weren't. What a pitiful tactic. We didn't appreciate the disrespect of our time. We both took time off to take ownership of these cars. We both had obligations that were following this transaction. This process was ridiculous and aggravating. Offer us refreshments and there aren't any? Really? This would be of no consequence if we weren't kept waiting so long. In addition, the connection to have the license plate was apparantly not working. Technical difficulties? Really? And then to say you'll have it mailed to us, then call me and ask me to come in and have it put on? I could not afford another small task to turn into an hour-ordeal or delay tactic to try to sell me something else. Lastly, we were sent digital confirmation of our payment amount and payoff difference for our trade in and that the check would be ready when we came in on Thursday. Again, it wasn't. The finance department wanted to send it to us? Again, Really? All of our issues were explained and acknowledged by the rep. Why couldn't more assistance be offered to him to help remove these obstacles from having an efficient experience? The plates? The test drive? The upsell? The check? Put the new plates on? Put the temporaries in place? Have the paperwork done? We believe we were were diligent and forthcoming about our expectations. We do not begrduge the rep for his personality. He was kind and courteous and seemed very knowledgeable abou the vehicle. We could not recommend this dealership, unless all it had going for it was price. More

Jeff was a pleasure to work with. He was friendly and extremely patient, and understood what I wanted. Jeff is a straight shooter so I totally trusted him and knew that he was doing all he could to help extremely patient, and understood what I wanted. Jeff is a straight shooter so I totally trusted him and knew that he was doing all he could to help me get the best deal on the best vehicle for me. Overall, it was a fantastic experience and I will definitely come back to Jeff for my next lease. More

We were very impressed with the service we received from from Jeff Lada and Brandon Stiltner today. We purchased a used 2008 Kia Sedona and couldn't be happier. We will be recommending this dealership to fr from Jeff Lada and Brandon Stiltner today. We purchased a used 2008 Kia Sedona and couldn't be happier. We will be recommending this dealership to friends and family. Thanks again! More