Suburban Chrysler Dodge Jeep Ram of Troy

Ralph was great to work with also his knowledge of the vehicle I was purchasing, top notch!! He worked very hard for me business with completive prices. Dealership appearance was very nice, clean and co vehicle I was purchasing, top notch!! He worked very hard for me business with completive prices. Dealership appearance was very nice, clean and comfortable atmosphere. My truck was ready to go after finishing the deal, no waiting around. I would defiantly tell others about the dealership and that they need to use Ralph for their purchase. Thank you, More

Ralph Geary was very helpful in the trade in and purchase of our new vehicle! I would definitely recommend him and your dealership to others! of our new vehicle! I would definitely recommend him and your dealership to others! More

My name is Allison Horowitz and I bought my first Jeep Wrangler, (and to mention my first American car), with Rick Larue. I thought that he was extremely patient and knowledgeable. I would recommend man Wrangler, (and to mention my first American car), with Rick Larue. I thought that he was extremely patient and knowledgeable. I would recommend many people to buy from him. I'm in sales too, and I couldn't have asked for a more enjoyable shopping experience. He really cares about his clients and you can tell that he really enjoys his job. Thanks Rick Larue!! Keep up the good work!! Also, I would like to acknowledge the loan person I dealt with. His first name is John and I don't remember his last name, but again very friendly, patient, and funny!! You need someone like him when your signing contracts and such. Thanks!! More

John Matoin was fantastic to work with, as was everyone at the dealership. I spent many years producing Chrysler 5-Star Dealership training videos, and Suburban CJD clearly has earned all 5 stars! I look at the dealership. I spent many years producing Chrysler 5-Star Dealership training videos, and Suburban CJD clearly has earned all 5 stars! I look forward to working with Suburban in the future and would definitely recommend Suburban to my friends and family. More

My experience was exceptionial, which is why I rated all fives. John was by far the best sales consultant I've ever encountered! He was very pleasant, helpful and extremely knowledgable. fives. John was by far the best sales consultant I've ever encountered! He was very pleasant, helpful and extremely knowledgable. More

Everyone was very friendly. Nice atmosphere. Not really thrilled with the mailing stating low leasing rates and in reality that does not exist. Fine print was too fine. You should advertise prices for th thrilled with the mailing stating low leasing rates and in reality that does not exist. Fine print was too fine. You should advertise prices for the general public not just employees. More

Received fast service as soon as we arrived at the dealership. We had all of our questions answered and were test driving the car within 20 minutes. We spent time with Jeff going over the vehicle sp dealership. We had all of our questions answered and were test driving the car within 20 minutes. We spent time with Jeff going over the vehicle specs and he was also willing to look at other Suburban dealerships for possible comparable vehicles for us. After talking we decided we were interested in the vehicle. Although we had not planned for a purchase that day, Jeff and his coworkers were able to work with us to hold the vehicle with a deposit. This gave us time to prepare our trade in vehicle and come back at a time that was convenient for us to complete the purchase. We were able to get comparable financing as they were willing with match our private credit union rates. On the day of the purchase Rob was very thorough in his explanation of service coverage options and was not aggressive in making a sale, which we greatly appreciated. The car was clean and ready for us to drive home that evening! They made it as painless as possible for a very quick and smooth sale! Thanks to all! More

This review is meant for the Used Sales Manager not John, but I do not remember his name. The Sales manager was so rude. I was trying to buy a 2007 GMC Envoy which was in pretty rough shape and had been in a but I do not remember his name. The Sales manager was so rude. I was trying to buy a 2007 GMC Envoy which was in pretty rough shape and had been in an accident. Their asking price was 10k, I offered 9k, but the guy just laughed at my offer. Now not even one week later the asking price is 9k. What a joke of the dealership?! The sales manager questioned my intelligence, and put me and my wife down. Looks like we knew what we were talking about in the end. I will never go to a Suburban dealership again after being treated so poorly. Good luck selling that clunker, we ended up leasing a brand new car for less cost! More

Our experience at Suburban was overall very good. Jim Levandusky was very helpful, and anyone who can put up with my stubborn and incredibly smart father who excels in bargaining, should deserve a medal. Levandusky was very helpful, and anyone who can put up with my stubborn and incredibly smart father who excels in bargaining, should deserve a medal. The day of the purchase was very slow though, waiting over an hour to sign the final paperwork. Very happy with my New Jeep Wrangler Unlimited and would recommend this dealership to friends and family. More

The dealership has an excessive wait time. It took a long time to test drive the vehicle and get a trade in amount on my vehicle (2 hours), and then upon my return to purchase the vehicle, I had to wait long time to test drive the vehicle and get a trade in amount on my vehicle (2 hours), and then upon my return to purchase the vehicle, I had to wait one hour past my scheduled "closing" time before I seat down to sign papers. There did not appear to be a sense of urgency or respect for people's time at this dealership unfortunately. More