Suburban Chrysler Dodge Jeep Ram of Troy

Jerry did a great job! Actually when I came to Suburban I was already convinced I would be buying a Town & Country from Friendly over in Warren from a salesman I was working with there. I only came to Sub I was already convinced I would be buying a Town & Country from Friendly over in Warren from a salesman I was working with there. I only came to Suburban because it was closer and I wanted to check something on the van. But we ended up liking Jerry more, and he was more upfront about everything. We felt like we didn't need to play the games you normally do with a salesman. I will definitely look for him again if/when I get another Chrysler. More

Bill Messina was excellent to work with every step of the way. He helped us lease a new Town and Country and it was easily the best dealership/salesperson experience I've had. He was knowledgeable, friendly way. He helped us lease a new Town and Country and it was easily the best dealership/salesperson experience I've had. He was knowledgeable, friendly and very easy to work with throughout the entire process. I would highly recommend Bill and Suburban Troy to anyone who needs a Chrysler, Dodge, Jeep or Ram. More

The process was extremely easy, I got what I wanted for my trade in and the people at suburban made it happen. I am now a RAM guy and couldn't be happier my trade in and the people at suburban made it happen. I am now a RAM guy and couldn't be happier More

Bill Messina is fantastic to work with. He understood exactly what I wanted and delivered a vehicle within 2 days. He was very informative, knew everything about the vehicle's product features and gave exactly what I wanted and delivered a vehicle within 2 days. He was very informative, knew everything about the vehicle's product features and gave candid advice on which options were the best for me. Brandon made the finance process seamless and did a great job explaining all of the available service options. A really nice experience all the way around! More

Overall experience was good. Got a fair deal on my trade. Sales went over the vehicle prior to delivery. I would recommend this dealership to someone else. Sales went over the vehicle prior to delivery. I would recommend this dealership to someone else. More

I am a returning leasee. I deal with Glen because he is extremely helpful and knowledgable about your Chrysler products. He takes care of all my customer needs. If there is any question, he will find an extremely helpful and knowledgable about your Chrysler products. He takes care of all my customer needs. If there is any question, he will find an answer. I have dealt with him for several years and do not hesitate to send family and friends to him for sales help. More

Glen was very helpful both during the sale and after. I would recommend my friends and family to him. Have had good experiences at this dealer! would recommend my friends and family to him. Have had good experiences at this dealer! More

Great service and very professional .... I would "and have" recommended this dealership to friends and family. All staff I have encountered were great and very nice. "and have" recommended this dealership to friends and family. All staff I have encountered were great and very nice. More

The process was slow and seemed as if our sales person did not know what he was doing. Once we got the ok the loan was approved they made us wait hours to even know what we were approved for and all the d did not know what he was doing. Once we got the ok the loan was approved they made us wait hours to even know what we were approved for and all the details. So we sat patiently. We got there at 2pm and did not leave the dealership till 730pm. I was not intending on spending hours there. They only had one guy doing all the finalizing paper work on a saturday. When i bought my jeep they did not have a second key so i had to come back. I was told any day i could come and they would program it. So i went 2 weeks laker because of work and i live 45 mins away from the dealer. I got there and they guy i dealt with in parts was rude and they didnt even have the key. He told me he could have it brought from another dealer which would take an hour to get. So then the guy in service couldnt fit me in and made me reschedule for the following week. I was told the process would take an hour. So the following week im back at the dealer to get my second key. I was there 15mins early and gave service my key and jeep. I was told that they were to busy and could take longer. So my question was why make and appoinment then? I sat in the waiting room for 3 hrs. After sitting 3 hours when told one hour i lost patients went in and asked about my jeep and the guys couldnt find my keys and said that they had forgotten about me and it had been done awhile. I was not pleased with my service and will not reccomened this dealer to anyone or use this dealer in the future. More

Great experience. Ross was friendly, approachable and knowledgeable. I would recommend this dealer and him specifically to anyone who is looking to get a new vehicle. knowledgeable. I would recommend this dealer and him specifically to anyone who is looking to get a new vehicle. More