Suburban Chrysler Dodge Jeep Ram of Troy

I needed a car, and had some special circumstances. A) I have bad credit due to a past period of unemployment and a home foreclosure and B) I have elderly relatives that I need to be able to get in and out have bad credit due to a past period of unemployment and a home foreclosure and B) I have elderly relatives that I need to be able to get in and out of the car, so the vehicle had to sit fairly high. The salesman I worked with was Rex Rousseau. I have been working in the auto industry for many years and would have known if he was lying to me about the car features or just trying to sell me something. He never did either, just worked with me to try to help me find a car. He was also very nice to my parents when they came to look at the vehicle and understood that if it didn't work for them, it was a deal-breaker. (Obviously, being rude to them or lying to me would also have been a deal-breaker). I left the dealership with a 2009 Dodge Journey - a much better car than I thought I could have under the circumstances. I am very happy with the car and with my experience at the dealership. I want to thank Rex and everyone else at the dealership who were so nice and helpful. More

we got a decent deal and were able to add some coverage for a decent monthly rate - we had to request the rugs in the car be shampooed....but other than that all went well. for a decent monthly rate - we had to request the rugs in the car be shampooed....but other than that all went well. More

I leased a jeep from this dealership. Rick Larue was fantastic! He found the perfect car for my family, knew us by name, and was very knowledgeable. I would definitely recommend this dealership. It was fantastic! He found the perfect car for my family, knew us by name, and was very knowledgeable. I would definitely recommend this dealership. It was my first experience leasing a car and I would do it again! More

I went to this dealership because it was a newer dealership.I like that it is not your high pressure sales team and that everyone was friendly.I appreciate the new format of a dealership. No run aro dealership.I like that it is not your high pressure sales team and that everyone was friendly.I appreciate the new format of a dealership. No run around like the old,clean and updated and makes the customer feel like they do belong. My sales agent was professional,and was willing to work with my time schedule.I will recomend this dealer and sales agent to anyone.Thanks for the pleasant experience in getting my new jeep.Thanks again..Gary More

I first used this dealership service on my 2008 Jeep Wrangler. Also close to my home and work. When I decided to look for a new vehicle chose this dealership. Wrangler. Also close to my home and work. When I decided to look for a new vehicle chose this dealership. More

I couldn't have asked for a better experience. Buying a car stresses most people out, including me. As a woman, you always hope that you aren't being taken advantage of when you walk into a dealership. I w car stresses most people out, including me. As a woman, you always hope that you aren't being taken advantage of when you walk into a dealership. I went to three dealerships to get an estimate on the same exact vehicle. I did my homework and researched before I arrived. The reason I chose Suburban is because Bill made me feel very comfortable, did not insult my intelligence, and offered the best deal on the vehicle. He was kind, respectful, efficient, smart, and actually made the experience enjoyable. I honestly would have paid Bill $1,000 more instead of going to the other dealerships because he wasn't the "stereotypical sales guy" like many others out there. More

Very courteous staff. Rick kept me posted on next steps & timeframes for each step of the sale process. He checked inventory according to my requests, a test drive was offered, car features thoroughly exp & timeframes for each step of the sale process. He checked inventory according to my requests, a test drive was offered, car features thoroughly explained, information verified. He was very personable and likeable. Although it was a lengthy process, I was happy to complete the transaction in 1 evening. He even shared homemade oatmeal cookies he had brought from home. We had one hiccup on the value of my trade-in vehicle but it was resolved satisfactorily. The dealership provided a comfortable atmosphere & was neat/clean. Even though it was after closing time when my sale was completed, I did not feel as though I was being rushed through the process. More

I recently purchased a brand new Chrysler 300 from Don Smith at suburban. Don was excellent! He was very helpful from first contact. He followed up by phone to answer all my questions. I was very impresse Smith at suburban. Don was excellent! He was very helpful from first contact. He followed up by phone to answer all my questions. I was very impressed with everyone at the dealership and felt that customer service was their top priority. I would highly recommend them for purchasing a car. This is my second time buying from them. More

Jeff did a great job finding the car that we needed at a great price. I would recommend anyone looking for a car to go see Jeff. great price. I would recommend anyone looking for a car to go see Jeff. More

Everything was smooth and easy. This car was a gift for my son's 16th birthday and Jeff the salesman filled the car with balloons to help make a special surprise for my son! my son's 16th birthday and Jeff the salesman filled the car with balloons to help make a special surprise for my son! More