Suburban Chrysler Dodge Jeep Ram of Troy

I purchased a 2010 GMC Acadia from Suburban. I had a few simple to solve problems that were made out to be big deals. I only asked my sales person Don Smith to replace the drivers side front wiper blade an simple to solve problems that were made out to be big deals. I only asked my sales person Don Smith to replace the drivers side front wiper blade and put a battery in my remote so it works, and you would think I was asking him to put in a new engine. The wiper blade was smearing water in my line of vision, and I told him that I expect a vehicle to be in proper working order when I buy it. That's when he brought up the price that I negotiated with him and said that I already got money off the asking price and that replacing these two item wasn't going to happen. I stated my points and was just going to leave, when he finally realized how petty that sounded and how unprofessional that was and said for me to pull in to service and they will take care of me, while also saying that they'll fix the blade and battery even if he has to pay for it. I feel that whatever price Don and I negotiated should never be thrown back at a customer, otherwise don't agree to sell the car. I have already told my friends and family to stay clear of Suburban Chrysler Jeep at the Troy Motor Mall as it was a very unpleasant experience. There are plenty of other great dealerships out there to make your experience what buying a car should be. Ken Welke More

Everyone from the receptionist to salesman to finance manager were professional and helpful! Joe, my salesman, brought out the vehicle I wanted and took the time to go through all the new features offer manager were professional and helpful! Joe, my salesman, brought out the vehicle I wanted and took the time to go through all the new features offered on the 2014 Grand Cherokee Limited. He even informed me of a discount I was eligible for through my employer. All the paperwork was in order when I picked up the new vehicle and it was prepped and spotless! The only glitch was a missing second key fob. But that was ordered and replaced when promised. The service department had the vehicle a short time to program the new fob and I waited in the comfortable lounge and helped myself to a hotdog and chips! I would recommend Suburban, and especially Joe, to my friends and colleagues! And I will return for a fourth time when I replace this vehicle! More

Ordered online a car from this dealership that stated it was white suede. Car arrived and was light sage! They seemed to think it was no big deal. Given wrong key code for keyless entry and had to pay was white suede. Car arrived and was light sage! They seemed to think it was no big deal. Given wrong key code for keyless entry and had to pay $40 to get correct code. Both heated seats do not work and paid another $40 to diagnose problem and Ford says over $2000 to fix them (I was not told they were not working). Car price was lowered $1000 after I purchased it on their web site (I was refunded that money). Small rip in leather, which I was not informed of. Dealership will now not respond to my issues. The color issue and heated seats were unacceptable. how does a car salesman not know that light sage is not white suede? More

When we arrived to take a look at the used car inventory, we were greeted by Jose Arbelaez. He immediately introduced himself even to my children, and asked what we were looking for. We discussed our budget, we were greeted by Jose Arbelaez. He immediately introduced himself even to my children, and asked what we were looking for. We discussed our budget, our preferred vehicle, and the features we'd like to see on anything we might decide to purchase. Jose made several suggestions, a few recommendations, and then immediately went to work finding a vehicle that fit all of our needs. He presented us with several potential vehicles then helped us narrow each one down WITHOUT pressure and WITHOUT attempting to push us into purchasing something we didn't want or that would not fit our budget. To say I found this refreshing is an understatement. I've purchased many vehicles in my lifetime, and I have to say that this was THE most pleasant and enjoyable car buying experience I've ever had. Jose was exceptionally professional, knowledgeable, and friendly. He worked tirelessly to meet our needs and keep us informed each step of the way. He even kept my children entertained through the long process of paperwork. I found Jose to be absolutely delightful and would most definitely recommend him to anyone seeking a vehicle. The gentleman who finished our paperwork was also outstanding - unfortunately, I do not recall his name as we only spent a short amount of time with him. He explained all of the warranty items, yet did not push us to purchase something we did not want. He made recommendations based on the age of the vehicle and overall cost. Others at Suburban were very friendly and courteous, asking us if they could get us water, and showing great patience when my children asked questions about the different showroom vehicles. Overall, I would consider this an exceptional experience. I would like to thank ALL who helped us purchase our new Journey. You've been outstanding! With sincere appreciation - KR More

This is the third vehicle we have acquired with Maria Kovach's help. The service, convenience, professionalism and congeniality of Maria was stellar as always. Maria has stayed in touch over the years an Kovach's help. The service, convenience, professionalism and congeniality of Maria was stellar as always. Maria has stayed in touch over the years and understood our needs from a family perspective. Congratulations to you for having such great talent. BTW the Ram 1500 is an excellent product. Congrats to Ram and the Chrysler team. Best SU More

My overall rating & experience was excellent. Recently I had to have my 2008 Jeep Commander in for service on the Powertrain. I called and spoke with Dean on June 17th who told me to bring it in Recently I had to have my 2008 Jeep Commander in for service on the Powertrain. I called and spoke with Dean on June 17th who told me to bring it in and he also informed that I did have a lifetime powertrain warranty and was due for my 5 year inspection. As it turned out the problem was related to the powertrain which was covered. Dean also suggested other maintenance that should be done, which was very helpful. The next day I received a call from Dean indicating the problem and an estimated time that my vehicle would be ready. Well as it turns out there was a mix up in the parts which was the fault of the manufacturer that resulted in aonther part having to be ordered and my vehicle wouldn't be ready until early the next week. Not to worry as I was in a rental vehicle and the best part of the experience was that my rental was paid for the entire time (9 days) which was a huge burden lifted from me. I will continue to highly recommend Suburban CJD to anyone for service or sales. I find this dealership to be on of the best. Thanks to Dean the team at Suburban CJD I'm back on the road. More

I gave a good overall rating. My only complaint would be with the trade in. I did not get a good explanation of my trade and my l New lease. Instead all the numbers were rolled in together. The payment with the trade in. I did not get a good explanation of my trade and my l New lease. Instead all the numbers were rolled in together. The payment worked out ok but I had no idea what I actually bought or traded my car in for. I do not like working a deal to a payment. It wasn't until after I mentioned this that the deal was worked out. In the end it all worked out. I do like working with Tracy Alter. She was very eager to please and did a fine job. More

I could not have asked for more. Jose was delightful and oh so not a "used car salesman". I have never purchased a car without my husband before and was somewhat stressed but Jose put me at ease and walked oh so not a "used car salesman". I have never purchased a car without my husband before and was somewhat stressed but Jose put me at ease and walked me through it with great finesse. I bought the car and drove it home on Cloud 9. Thank you so very much!! More

I've been wanting a Jeep Wrangler for a long time now, but never could find the courage to go into a dealership. My last car buying experience was awful. I felt a lot of pressure and ended up getting now, but never could find the courage to go into a dealership. My last car buying experience was awful. I felt a lot of pressure and ended up getting in a car that I really did not want. But when Jeff approached me on the lot with a friendly smile and 'hello' my fears slowly went away. He was nice, informative, and he even made it fun. Even though I can't afford a new Wrangler right now, its refreshing to know that when I find the money, I won't have to find a salesman. More

Everything about our purchase just fell into place perfectly! Meeting Rick LaRue was wonderful and his dedication to finding exactly what I wanted was extremely commendable. He didn't give up in his perfectly! Meeting Rick LaRue was wonderful and his dedication to finding exactly what I wanted was extremely commendable. He didn't give up in his search and once he found my car, he carried the process through efficiently and courteously. I wouldn't hesitate to send any of my friends or colleagues to Rick who are interested in purchasing or leasing a car. The atmosphere of the dealership is also a plus with it's welcoming environment. I don't know of any other dealership that I've visited that will feed you dinner while you shop or wait to conduct business! How nice after a long day at work! Overall, my best experience in buying a car. More