Suburban Chrysler Dodge Jeep Ram of Troy

After 12 phone calls and two visits to the office no one will call me back or talk to me for 5 weeks? Why will no one call me back or respond to the numerous messages I have left on voice mails? I am simp will call me back or talk to me for 5 weeks? Why will no one call me back or respond to the numerous messages I have left on voice mails? I am simply trying to find out what happened to the residual of my canceled warranty that I canceled weeks ago. It appears that it did not reach the company for two more weeks (per the warranty co). No one at the dealership will return my calls (extremely rude and unprofessional) or talk to me. I just purchased another, of many, cars from Suburban but I and my associates are sure it will be the last of such purchased by ourselves and our family. I am really disgusted and about to become irate. Surely it can't be that much money that we are talking about. I hope someone will actually read this and help me. Theodore M. Wright Jr. 248-939-0117 More

As a recent college graduate, I was looking into leasing my first brand new car. I had a couple of options in mind that I was interested in looking at, all were Chrysler vehicles. My father and I saw an ad my first brand new car. I had a couple of options in mind that I was interested in looking at, all were Chrysler vehicles. My father and I saw an ad in the paper for Suburban dealership in Troy that advertised for the Chrysler 200 and the Jeep Patriot at pretty decent prices. We decided to go in and take a look. I was impressed by the atmosphere of the dealership right when I walked in, felt very professional. I was introduced to the salesman who would be helping me out, Rick LaRue. He asked us which vehicles we had our eyes on and showed us the many options that were available for us. After looking and test driving a couple of the cars, we started talking about price and whether or not they had exactly what I wanted in stock. I was still hesitant about making a decision because the price was a little higher than I was expecting, so I decided to check out one more dealership. I did end up finding a cheaper price elsewhere but it was not the exact color that I was hoping for. So we went back to Rick and told him, he talked with his managers to see what they could do, and within a couple of hours, they re-offered a new price that was much closer to what I budgeted for and for the exact color and car that I originally had my eye on. Rick was very understanding of my situation of being a newly graduated college student and was determined to give me exactly what I wanted for my first new car. I was overall very satisfied with my experience with Suburban Troy and I look forward to returning to them for future leases. Oh, and I love my new car! I would recommend my friends and family who are looking for a new vehicle to go see Rick LaRue at Troy Suburban Chrysler dealership. More

I was very please with my experience purchasing a Dodge Journey from Stuart Smith at Suburban Chrysler Jeep Dodge of Troy. He was very helpful, kind, knowledgeable and patient in helping my wife and I pic Journey from Stuart Smith at Suburban Chrysler Jeep Dodge of Troy. He was very helpful, kind, knowledgeable and patient in helping my wife and I pick out a great vehicle to purchase that met our needs. I would highly recommend Stuart Smith to anyone else looking for a vehicle. Also, I believe that I go a very good price on my vehicle. The way that they price vehicles ( I think they called it Market Based Pricing) made sense and seemed very competitive when I compare to numerous other vehicles online. One other thing: I did have a small issue with my car the day after I bought it. They had no problem resolving the issue and covering the cost. That was what I had expected, but it was great to see that they followed through without any hassles. Overall, it was a great experience and I would definitely recommend Suburban Chrysler Jeep Dodge of Troy and Stuart Smith to anyone else. More

I was visiting various jeep dealerships to replace my Liberty lease that was up in a few weeks. I was looking to lease a new jeep but had concerns on mileage since I was changing employment and would hav Liberty lease that was up in a few weeks. I was looking to lease a new jeep but had concerns on mileage since I was changing employment and would have an increased commute. Mike offered to consider another option which was a Chrysler 200. I have had vans and SUV for the past 26 years and had not considered a car. He and Tom Brown, Manager, offered to let me take one home overnight to experience the feel and drive of the 200. I really liked the drive and seriously looked at the vehicle specs. I ended up leasing the Chrysler 200 and have had it for a week now. I love it. I would not have ever considered it had Mike not suggested a test drive. Other strong points that I respected from this dealership and Mike: -they treated a female respectfully and as a serious customer (may dealerships barely talk to me unless I have my husband with me) -they easily transitioned the vehicle into my name after seeing my credit report and employment record -worked to ascertain an agreeable price -every timeline on documents and delivery was met comfortably -every employee I encountered was pleasant and helpful. I'd return to this dealership and recommend Mike Paparelli. More

I purchased a 2010 GMC Acadia from Suburban. I had a few simple to solve problems that were made out to be big deals. I only asked my sales person Don Smith to replace the drivers side front wiper blade an simple to solve problems that were made out to be big deals. I only asked my sales person Don Smith to replace the drivers side front wiper blade and put a battery in my remote so it works, and you would think I was asking him to put in a new engine. The wiper blade was smearing water in my line of vision, and I told him that I expect a vehicle to be in proper working order when I buy it. That's when he brought up the price that I negotiated with him and said that I already got money off the asking price and that replacing these two item wasn't going to happen. I stated my points and was just going to leave, when he finally realized how petty that sounded and how unprofessional that was and said for me to pull in to service and they will take care of me, while also saying that they'll fix the blade and battery even if he has to pay for it. I feel that whatever price Don and I negotiated should never be thrown back at a customer, otherwise don't agree to sell the car. I have already told my friends and family to stay clear of Suburban Chrysler Jeep at the Troy Motor Mall as it was a very unpleasant experience. There are plenty of other great dealerships out there to make your experience what buying a car should be. Ken Welke More

Everyone from the receptionist to salesman to finance manager were professional and helpful! Joe, my salesman, brought out the vehicle I wanted and took the time to go through all the new features offer manager were professional and helpful! Joe, my salesman, brought out the vehicle I wanted and took the time to go through all the new features offered on the 2014 Grand Cherokee Limited. He even informed me of a discount I was eligible for through my employer. All the paperwork was in order when I picked up the new vehicle and it was prepped and spotless! The only glitch was a missing second key fob. But that was ordered and replaced when promised. The service department had the vehicle a short time to program the new fob and I waited in the comfortable lounge and helped myself to a hotdog and chips! I would recommend Suburban, and especially Joe, to my friends and colleagues! And I will return for a fourth time when I replace this vehicle! More

Ordered online a car from this dealership that stated it was white suede. Car arrived and was light sage! They seemed to think it was no big deal. Given wrong key code for keyless entry and had to pay was white suede. Car arrived and was light sage! They seemed to think it was no big deal. Given wrong key code for keyless entry and had to pay $40 to get correct code. Both heated seats do not work and paid another $40 to diagnose problem and Ford says over $2000 to fix them (I was not told they were not working). Car price was lowered $1000 after I purchased it on their web site (I was refunded that money). Small rip in leather, which I was not informed of. Dealership will now not respond to my issues. The color issue and heated seats were unacceptable. how does a car salesman not know that light sage is not white suede? More

When we arrived to take a look at the used car inventory, we were greeted by Jose Arbelaez. He immediately introduced himself even to my children, and asked what we were looking for. We discussed our budget, we were greeted by Jose Arbelaez. He immediately introduced himself even to my children, and asked what we were looking for. We discussed our budget, our preferred vehicle, and the features we'd like to see on anything we might decide to purchase. Jose made several suggestions, a few recommendations, and then immediately went to work finding a vehicle that fit all of our needs. He presented us with several potential vehicles then helped us narrow each one down WITHOUT pressure and WITHOUT attempting to push us into purchasing something we didn't want or that would not fit our budget. To say I found this refreshing is an understatement. I've purchased many vehicles in my lifetime, and I have to say that this was THE most pleasant and enjoyable car buying experience I've ever had. Jose was exceptionally professional, knowledgeable, and friendly. He worked tirelessly to meet our needs and keep us informed each step of the way. He even kept my children entertained through the long process of paperwork. I found Jose to be absolutely delightful and would most definitely recommend him to anyone seeking a vehicle. The gentleman who finished our paperwork was also outstanding - unfortunately, I do not recall his name as we only spent a short amount of time with him. He explained all of the warranty items, yet did not push us to purchase something we did not want. He made recommendations based on the age of the vehicle and overall cost. Others at Suburban were very friendly and courteous, asking us if they could get us water, and showing great patience when my children asked questions about the different showroom vehicles. Overall, I would consider this an exceptional experience. I would like to thank ALL who helped us purchase our new Journey. You've been outstanding! With sincere appreciation - KR More

This is the third vehicle we have acquired with Maria Kovach's help. The service, convenience, professionalism and congeniality of Maria was stellar as always. Maria has stayed in touch over the years an Kovach's help. The service, convenience, professionalism and congeniality of Maria was stellar as always. Maria has stayed in touch over the years and understood our needs from a family perspective. Congratulations to you for having such great talent. BTW the Ram 1500 is an excellent product. Congrats to Ram and the Chrysler team. Best SU More

My overall rating & experience was excellent. Recently I had to have my 2008 Jeep Commander in for service on the Powertrain. I called and spoke with Dean on June 17th who told me to bring it in Recently I had to have my 2008 Jeep Commander in for service on the Powertrain. I called and spoke with Dean on June 17th who told me to bring it in and he also informed that I did have a lifetime powertrain warranty and was due for my 5 year inspection. As it turned out the problem was related to the powertrain which was covered. Dean also suggested other maintenance that should be done, which was very helpful. The next day I received a call from Dean indicating the problem and an estimated time that my vehicle would be ready. Well as it turns out there was a mix up in the parts which was the fault of the manufacturer that resulted in aonther part having to be ordered and my vehicle wouldn't be ready until early the next week. Not to worry as I was in a rental vehicle and the best part of the experience was that my rental was paid for the entire time (9 days) which was a huge burden lifted from me. I will continue to highly recommend Suburban CJD to anyone for service or sales. I find this dealership to be on of the best. Thanks to Dean the team at Suburban CJD I'm back on the road. More