Suburban Chrysler Dodge Jeep Ram of Troy

I was looking for a very specific vehicle, and I was able to find it at this dealership. Jake was AMAZING through the whole process. If you’re looking for a new car, I highly recommend Jake. I am tax exempt to find it at this dealership. Jake was AMAZING through the whole process. If you’re looking for a new car, I highly recommend Jake. I am tax exempt from the sales tax on a vehicle purchase. Although he had never come across the situation before, he was more than willing to go ask questions to gain understanding of the situation. Much to my surprise, the sales manager came back with him, and knew exactly what I was talking about. It means a lot to me that he was humble enough to go and ask questions for guidance about a situation that he didn’t know about. If you have questions, he will get the answers for you. But more importantly, if he has questions, he will make sure that he gets them answered in a very timely manner, which is why I highly recommend him as a sales person. More

First time doing business with Suburban Chrysler of Troy and Jarod Bell. Definitely recommend this dealership and this particular Sales Consultant based on my experience there. Jarod was very professional, and Jarod Bell. Definitely recommend this dealership and this particular Sales Consultant based on my experience there. Jarod was very professional, and accommodating. Based on our interaction the past couple days; it was clear from the beginning and till we made a deal that his initiative was to not just make this deal, but to build a working relationship which will bring me back again! Thanks to the Suburban Chrysler team for all they do, but a special amount of gratitude to Jarod for allowing me to leave there feeling a balanced deal was accomplished, and a relationship for future deals was developed. More

I had a great experience at this dealership; especially with Jarod Bell! I could never have gotten the car I truly wanted without his support and help through the process. Jarod went above and beyond and w with Jarod Bell! I could never have gotten the car I truly wanted without his support and help through the process. Jarod went above and beyond and worked hard to ensure I was happy. I cannot say enough about his kindness, work ethic, and overall welcoming demeanor that he shows every person he works with. If you need a new car, see Jarod!! More

Kyle was amazing! I’m turning 16 and my parents decided to surprise me with the car I wanted and he played along with it so well which made the experience so much cool I’m turning 16 and my parents decided to surprise me with the car I wanted and he played along with it so well which made the experience so much cooler. He took the time to show me everything about the car and the features. Overall could not ask for anyone better he did an amazing job and I’m really happy with how everything went. More

Kyle was phenomenal! ! He helped make the car buying experience enjoyable. Kyle was patient, took the time to explain how to use all the tech and safety features. In ! He helped make the car buying experience enjoyable. Kyle was patient, took the time to explain how to use all the tech and safety features. In addition, help surprise my 16 yr making this a special moment in his life for his first car experience. Thumbs up to Kyle and the Suburban family. Paul T and family More

My recent experience with Suburban Chrysler Dodge Jeep Ram of Troy has left me deeply dissatisfied and frustrated. Not only was the customer service lacking, but the condition of the vehicle I purchased Ram of Troy has left me deeply dissatisfied and frustrated. Not only was the customer service lacking, but the condition of the vehicle I purchased was downright unacceptable. Upon closer inspection, I discovered exposed wires and damaged interior under the glove box area. This not only compromised the safety of the vehicle but also detracted significantly from its overall appeal. Instead of addressing this issue properly, the dealership's attempt at a fix was nothing short of laughable – they used a black zip-tie to haphazardly put the damaged interior back together. Needless to say, this makeshift repair only served to exacerbate the problem, leaving an unsightly gap where the wires were still visible. It's beyond comprehension how such a shoddy repair job could be considered acceptable by any standard. As a result, I am left with no choice but to return my truck to Suburban Chrysler Dodge Jeep Ram of Troy once again, hoping against hope that this time they will rectify the situation properly. However, given my previous experiences, I am not optimistic. I urge anyone considering doing business with Suburban Chrysler Dodge Jeep Ram of Troy to think twice. The lack of regard for customer satisfaction and the blatant disregard for vehicle quality make it abundantly clear that this dealership is not worth your time or money. Save yourself the hassle and look elsewhere for your automotive needs. More

Max exceeded my expectations, which are high from a dealer that I have purchased/leased (5) vehicles from. He was not pushy, I felt like he was someone I could trust, and was able to help me buy a bran dealer that I have purchased/leased (5) vehicles from. He was not pushy, I felt like he was someone I could trust, and was able to help me buy a brand new Gladiator without the games most other salespeople play. If you want someone who won't take advantage of you on one sale, but looks to develop long term relationships of trust then Max is your guy! (Just to mention it my previous salesman retired, so I didn't know who or what I would get going in.) Max quickly became my trusted partner and I will recommend all my friends and family to him moving forward! See you soon for my 2500 series RAM! PS Thanks to their finance department, they were able to beat my best rate after looking hard all over the internet and looking to work with my local credit union. They didn't just match the rate, which I asked for, they beat it because they didn't want to take advantage. More

All of the stuff was super friendly and helpful! I would recommend this dealership to anyone! I would recommend this dealership to anyone! More

Joe was extremely helpful when I brought in my vehicle. Great communication and very friendly! Will definitely recommend to others. Great communication and very friendly! Will definitely recommend to others. More

Jarod was amazing. He was personable, professional, and honest. He is an excellent part of the team. I highly recommend him. He was personable, professional, and honest. He is an excellent part of the team. I highly recommend him. More