Suburban Chrysler Dodge Jeep Ram of Troy

Kyle was phenomenal! ! He helped make the car buying experience enjoyable. Kyle was patient, took the time to explain how to use all the tech and safety features. In ! He helped make the car buying experience enjoyable. Kyle was patient, took the time to explain how to use all the tech and safety features. In addition, help surprise my 16 yr making this a special moment in his life for his first car experience. Thumbs up to Kyle and the Suburban family. Paul T and family More

My recent experience with Suburban Chrysler Dodge Jeep Ram of Troy has left me deeply dissatisfied and frustrated. Not only was the customer service lacking, but the condition of the vehicle I purchased Ram of Troy has left me deeply dissatisfied and frustrated. Not only was the customer service lacking, but the condition of the vehicle I purchased was downright unacceptable. Upon closer inspection, I discovered exposed wires and damaged interior under the glove box area. This not only compromised the safety of the vehicle but also detracted significantly from its overall appeal. Instead of addressing this issue properly, the dealership's attempt at a fix was nothing short of laughable – they used a black zip-tie to haphazardly put the damaged interior back together. Needless to say, this makeshift repair only served to exacerbate the problem, leaving an unsightly gap where the wires were still visible. It's beyond comprehension how such a shoddy repair job could be considered acceptable by any standard. As a result, I am left with no choice but to return my truck to Suburban Chrysler Dodge Jeep Ram of Troy once again, hoping against hope that this time they will rectify the situation properly. However, given my previous experiences, I am not optimistic. I urge anyone considering doing business with Suburban Chrysler Dodge Jeep Ram of Troy to think twice. The lack of regard for customer satisfaction and the blatant disregard for vehicle quality make it abundantly clear that this dealership is not worth your time or money. Save yourself the hassle and look elsewhere for your automotive needs. More

Max exceeded my expectations, which are high from a dealer that I have purchased/leased (5) vehicles from. He was not pushy, I felt like he was someone I could trust, and was able to help me buy a bran dealer that I have purchased/leased (5) vehicles from. He was not pushy, I felt like he was someone I could trust, and was able to help me buy a brand new Gladiator without the games most other salespeople play. If you want someone who won't take advantage of you on one sale, but looks to develop long term relationships of trust then Max is your guy! (Just to mention it my previous salesman retired, so I didn't know who or what I would get going in.) Max quickly became my trusted partner and I will recommend all my friends and family to him moving forward! See you soon for my 2500 series RAM! PS Thanks to their finance department, they were able to beat my best rate after looking hard all over the internet and looking to work with my local credit union. They didn't just match the rate, which I asked for, they beat it because they didn't want to take advantage. More

All of the stuff was super friendly and helpful! I would recommend this dealership to anyone! I would recommend this dealership to anyone! More

Joe was extremely helpful when I brought in my vehicle. Great communication and very friendly! Will definitely recommend to others. Great communication and very friendly! Will definitely recommend to others. More

Jarod was amazing. He was personable, professional, and honest. He is an excellent part of the team. I highly recommend him. He was personable, professional, and honest. He is an excellent part of the team. I highly recommend him. More

Absolutely loved my experience working with Jarod! My lease was coming due & I knew almost exactly what I wanted - Jarod made the process of building & ordering my Rubicon X a quick & seamless experie My lease was coming due & I knew almost exactly what I wanted - Jarod made the process of building & ordering my Rubicon X a quick & seamless experience! Thank you so much! 😊🤘 More

Jake was the best car salesman I’ve encountered. He was very helpful and he went above and beyond for me. He always had answers to all my questions and he is the biggest reason why I bought a car fr He was very helpful and he went above and beyond for me. He always had answers to all my questions and he is the biggest reason why I bought a car from here. More

Excellent service, all folds went above and beyond to accommodate or wants and needs. Very pleasurable car buying experience accommodate or wants and needs. Very pleasurable car buying experience More

Max is the best Sales Person I have used. He goes above and beyond. Explaining and making certain Buyer is comfortable. He goes above and beyond. Explaining and making certain Buyer is comfortable. More