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Suburban Chrysler Dodge Jeep Ram of Troy

Troy, MI

4.5
1,613 Reviews
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Chrysler Dodge Jeep Ram of Troy. Professional, certified sales staff - Chrysler Dodge Jeep Ram has certified our sales staff and the National Automotive Dealers Association has accredited our staff in the best communications practices and ethical treatment of customers. Largest Chrysler Dodge Jeep Ram dealer in the area - Suburban Chrysler Dodge Jeep Ram of Troy is the Chrysler Dodge Jeep Ram sales volume leader in the area and we think our focus on customer satisfaction is the primary reason. Easily accessed location - Located in the Troy Motor Mall, we make it very easy to get to our facility. Accessing our location from Crooks or Maple makes for an easy commute to our dealership. Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed. Largest Dealer Group in the COUNTRY!! With over 350 dealers around the country there is noting we cant handle! Over 2,000* pre-owned vehicles in stock - Being part of the Suburban Collection means that each of our of dealerships offer an extensive variety of pre-owned vehicles on-site and access to thousands more in southeastern Michigan. Experienced service department - Our technicians have been trained to work specifically on Chrysler, Dodge, Jeep and Ram vehicles and have knowledge, background and hands-on experience like no other general mechanics in the area. Our ASE certified and factory trained technicians and service advisors can also provide a free multi-point vehicle inspection
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1790 Maplelawn Drive

Troy, MI

48084

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Showing 1,613 reviews

January 25, 2024

Max is the best Sales Person I have used. He goes above and beyond. Explaining and making certain Buyer is comfortable. More

by d.cooley123
Recommend Dealer
Yes
Employees Worked With
Max Dombeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2024 -

Suburban Chrysler Dodge Jeep Ram of Troy responded

We're delighted to know that Max provided you with such a great experience at Suburban Chrysler Dodge Jeep Ram of Troy. We appreciate your kind words and look forward to serving you again in the future!

January 25, 2024

Honestly if I could give 0 stars I would! You know how you hear about places giving you the runaround? Well that is what I felt here. I’ve been bringing my car here for the same problem the p More

by T. Car
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fred Gregory
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kyler Livingston
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2024 -

Suburban Chrysler Dodge Jeep Ram of Troy responded

Thank you again for sharing your feedback. Our team has tried to contact you multiple times in hopes of finding a resolution. Please contact us directly at your earliest convenience.

January 23, 2024

Jarod was absolutely amazing! So patient with me during my first time car purchase. So thankful for him! More

by Morganraehough
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jarod Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2024 -

Suburban Chrysler Dodge Jeep Ram of Troy responded

We're delighted to know that Jarod provided an amazing experience for your first car purchase at Suburban Chrysler Dodge Jeep Ram of Troy. We appreciate the kind words!

January 22, 2024

Recently my leasing program ends, therefore I was really interested either to take another leasing or finance my current one. Unfortunately, I got poor customer service, he highlighted he was going to be o More

by edna_uribe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brendan Mcinerney
Jan 24, 2024 -

Suburban Chrysler Dodge Jeep Ram of Troy responded

Edna, I'm sorry to read about your recent experience. We strive for excellent customer service and it's clear we fell short in this instance. Your feedback is valuable and will be used to improve our services moving forward. If you'd like to discuss further or have any other concerns, please don't hesitate to reach out directly. Thank you, Elliot Ryan - General Sales Manager - elliotryan@lithia.com

January 19, 2024

I recently had an unfortunate experience with the customer service at SCDJR of Troy, which stands out as the worst I've encountered across various industries, not just automotive. After my vehicle More

by mrnewton5504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Elder III
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kylar
Jan 22, 2024 -

Suburban Chrysler Dodge Jeep Ram of Troy responded

Thank you for sharing your feedback with us. We take these matters very seriously and would like an opportunity to rectify this situation if possible. I'd appreciate it if you could reach out directly so we can discuss further steps towards resolution together - thank you. Devon Hinkle - Fixed Operations Manager - devonhinkle@suburbancollection.com

January 15, 2024

Great salesmen extremely attentive and quick to responding and providing exactly what you are looking for. More

by jakedagher
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jarod Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2024 -

Suburban Chrysler Dodge Jeep Ram of Troy responded

Jake, we're delighted to know that our sales team at Suburban Chrysler Dodge Jeep Ram of Troy was able to provide you with the attentive and efficient service you deserve. Thanks for sharing your experience!

January 12, 2024

Service advisor, Joe did a great job explaining the issue with my car to me and got it repaired same day. He had me in and out in no time and my car is running like it’s brand new again. I would highly recom More

by Bmbps23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Craddock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2024 -

Suburban Chrysler Dodge Jeep Ram of Troy responded

We're glad to know that Joe was able to help you understand the issue with your car and get it fixed quickly at Suburban Chrysler Dodge Jeep Ram of Troy. Thanks for recommending us, we appreciate your support!

January 12, 2024

Great customer service from Joe Craddock. Brought in my girlfriends Jeep Compass to get a diagnosis after she had been having issues. Joe got the problem figured out and fixed like new! Great More

by J212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Craddock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2024 -

Suburban Chrysler Dodge Jeep Ram of Troy responded

We're glad to know that Joe was able to help diagnose and fix the issue with your girlfriend's Jeep Compass. It's great hearing about our team at Suburban Chrysler Dodge Jeep Ram of Troy providing excellent service! Thanks for recommending us, we appreciate it!

January 11, 2024

Attentive customer service,. They meet all our needs. They made the whole process a good experience. More

by Dan.Pennington 3dpenn6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Kozumplik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarod Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2024 -

Suburban Chrysler Dodge Jeep Ram of Troy responded

Dan, we're glad to know our team at Suburban Chrysler Dodge Jeep Ram of Troy was able to meet your needs and make the process a good experience. Thanks for sharing!

January 08, 2024

I don’t know much about the dealership, however, the service that was received by George Johnson was absolutely amazing. He went out of his way to ensure that I well taken care of after some issues with More

by Jade
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George “slim” Johnson
Jan 08, 2024 -

Suburban Chrysler Dodge Jeep Ram of Troy responded

Jade, we're glad to know that George provided you with such excellent service at Suburban Chrysler Dodge Jeep Ram of Troy. We'll make sure your kind words reach him! Thanks for the review.

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