Suburban Chrysler Dodge Jeep Ram of Troy

Jarod went above and beyond to help me purchase the perfect vehicle. I was very satisfied with his service, and I will be referring anyone I know I need of a vehicle to him directly perfect vehicle. I was very satisfied with his service, and I will be referring anyone I know I need of a vehicle to him directly More

I wrote a review a few weeks ago and it won't let me add to it so I am leaving another one. As a refresher, I bought a used car from them that they listed on carfax as Certified Pre-Owned, and after I bough to it so I am leaving another one. As a refresher, I bought a used car from them that they listed on carfax as Certified Pre-Owned, and after I bought the car, they deleted that information from CarFax. I know they deleted it because I have the hard copy of the CarFax from the day I bought the car. You can see the that the GM asked me to reach out so that we can solve this fairly. I e-mailed him like he asked and his response was that they will not be helping me at all. This is what they do with bad reviews, they did the same thing on Google. They publicly respond like they care but behind closed doors, they provide absolutely nothing to the table. This just shows their true character and what type of business they are actually running. More

Jacob Nows is amazing! I came in looking to lease a car for the first time and was so nervous. He talked me through everything, listened to what I was looking for, helped m I came in looking to lease a car for the first time and was so nervous. He talked me through everything, listened to what I was looking for, helped me pick out a great car, and made the process so easy! I will definitely recommend my friends to come here when their leases are up. Thank you Jacob! More

Very patient and understanding the customer and what the customer wants. This is my second purchased vehicle , that says a lot. Keep up The great work Jarod customer wants. This is my second purchased vehicle , that says a lot. Keep up The great work Jarod More

Before submitting this review I tried on 5 different occassions to get a hold of anyone from the Dealership to discuss my concerns. This dealership has gone very far downhill. For many years I had rea occassions to get a hold of anyone from the Dealership to discuss my concerns. This dealership has gone very far downhill. For many years I had really good experiences having my Jeep serviced but started to notice small "misses" along the way (tires not filled, oil light not reset) none of it was never enough to break my trust or lose me as a customer. Until my visit in October. I took my Jeep in over a concern that it was occassionally not starting immediately and sounded like it was out of gas (even though the tank was full). Several hours later the dealership called to say they could not replicate the problem, changed the oii, and sent me on my way. Several weeks later I found myself stranded when the vehicle would not start. I had it towed to another Jeep dealer (where I had a wonderful experience!) and was told the issue was due to an outstanding recall. I'm very disappointed that Suburban did not even review the recall list for my vehicle. I won't trust them again. More

This place will use straight up fraud and get away with it. From my printed Carfax that was given to me when I purchased the car, it was stated on 6/4/24 as a Certified Pre-Owned Vehicle, which is what l it. From my printed Carfax that was given to me when I purchased the car, it was stated on 6/4/24 as a Certified Pre-Owned Vehicle, which is what led me to make this purchase. I purchased the car on 6/21 and on my bill of sale they put 93,726 mileage but the Carfax wasn't updated until 7/1 and they put LESS mileage at 93768. This already shows lack of care and insuring things are correct. Now that Carfax of it being a Certified Pre Owned Vehicle is gone from the digital world. Zero damage was disclosed to me as I assumed so with it being a Certified Pre- Owned means the car is brought back up to working order. Even still, I specifically asked for a brake check and now almost 4 months later and I've had repairs totalling $3,922. $1046 of that is from brake damage. I will say that they did cover the first bill of $1076 after I left my first bad review and Elliot Ryan, the GM, admitted some fault in mechanic negligence. Not even a month after that is when the rest of the $2800 happened when my personal mechanic found these damages during a safety inspection when I brought it in for what I thought was a needed alignment. They found a sized caliper, bad front brakes and rotors, bad struts and bad sway bar. The car was never actually a Certified Pre-Owned Vehicle, they put that on the Carfax to falsely advertise. Elliot Ryan tries to say his company is not responsible for the information on the Carfax, but on the hard copy I have, it says it was listed as that by Suburban Chrysler Dodge Jeep Ram. I am only asking for a refund of the rest of the repairs of $2,800. They also never gave a response to the Better Business Bureau and the GM responds to my Google Review like he has been trying to assist me but I am ignoring him, which is very very untrue. More

Jacob Nows was very good to deal with. He listened to what I was looking for in a new vehicle. I am in sales myself so I appreciate it when a salesperson is listening to what I am saying. He listened to what I was looking for in a new vehicle. I am in sales myself so I appreciate it when a salesperson is listening to what I am saying. He had the right vehicle for my needs and it is working out very well for me. More

We had an excellent experience selling our cars to Anthony! From start to finish, the process was seamless, professional, and stress-free. The team was incredibly friendly, honest, and transparent, ma Anthony! From start to finish, the process was seamless, professional, and stress-free. The team was incredibly friendly, honest, and transparent, making sure we understood every step of the process. Anthony offered us a very fair deal for our vehicles, and we truly appreciated how efficient and straightforward the entire transaction was. Selling a car can often feel overwhelming, but Anthony made it easy and enjoyable. If you’re looking to sell your car, I highly recommend Anthony. His professionalism and genuine care for his customers makes him stand out. Thank you for making this such a positive experience! More

Anthony was a pleasure to work with: friendly, efficient, and trustworthy. Am happy to recommend him, he made selling my prior car a hassle-free experience. and trustworthy. Am happy to recommend him, he made selling my prior car a hassle-free experience. More

Jacob did an excellent job of taking care of me. I am in sales myself and I always make sure to do the best I can for the customer, so I appreciate it when I am being taken care of properly. Jacob w I am in sales myself and I always make sure to do the best I can for the customer, so I appreciate it when I am being taken care of properly. Jacob was a very good listener and understood exactly what I was looking for. To be a good salesman it is important to listen to the customer, so you know what to sell. He was first class awesome. Impressive. I would recommend him for anyone looking for a Jeep or other vehicle. Thanks. Tom. More