Suburban Chrysler Dodge Jeep Ram of Troy

Jacob did an excellent job of taking care of me. I am in sales myself and I always make sure to do the best I can for the customer, so I appreciate it when I am being taken care of properly. Jacob w I am in sales myself and I always make sure to do the best I can for the customer, so I appreciate it when I am being taken care of properly. Jacob was a very good listener and understood exactly what I was looking for. To be a good salesman it is important to listen to the customer, so you know what to sell. He was first class awesome. Impressive. I would recommend him for anyone looking for a Jeep or other vehicle. Thanks. Tom. More

Joe has served me well. In this environment of instant gratification, I feel people have unrealistic expectations. Many things, like shipping of parts are out of a service In this environment of instant gratification, I feel people have unrealistic expectations. Many things, like shipping of parts are out of a service providers control. He has always informed me when there are updates to my vehicles repair status and took the time to answer all my questions. More

Suburban CJDR of Troy is a very well run dealership. It is clean and well organized and well staffed to get you the attention you need. My salesman, Josh, was great, attentive, and helped me get what I It is clean and well organized and well staffed to get you the attention you need. My salesman, Josh, was great, attentive, and helped me get what I needed. Wes in finance worked hard to get me the best deal possible. I highly recommend visiting suburban for your next vehicle! More

Anthony was very professional and straightforward! I appreciated his efficient and reliable service. I highly recommend Suburban CDJR of Troy! I appreciated his efficient and reliable service. I highly recommend Suburban CDJR of Troy! More

This dealership is beautiful- immaculately maintained and the staff was very kind, friendly and accommodating. the staff was very kind, friendly and accommodating. More

Jarod G Bell was a competent salesman that did his job well. The process of trading in my vehicle for a new one was smooth. well. The process of trading in my vehicle for a new one was smooth. More

Avery did an outstanding job of addressing my concerns and needs. He took care of my warranty issue when the outsourced windshield company would not help me. and needs. He took care of my warranty issue when the outsourced windshield company would not help me. More

I recently had the pleasure of purchasing my new vehicle from the suburban jeep ram of troy, and I can confidently say that my experience was elevated thanks to Max, one of the standout salespeople vehicle from the suburban jeep ram of troy, and I can confidently say that my experience was elevated thanks to Max, one of the standout salespeople on their team. From the moment I walked through the door Max made me feel and understood my needs as a customer. What impressed me the most about Max was his extensive knowledge of the vehicles on the lot. He took the time to listen to my preferences and requirements, guiding me through various options without overwhelming me. Max's genuine passion for his work was evident as he shared insights about the features and benefits of each vehicle, ensuring I felt informed and comfortable in my decision-making process. One characteristic that truly sets Max apart is his commitment to transparency. He was upfront about pricing, financing options, and any promotional offers available, which fostered a level of trust that is often hard to find in the car-buying experience. Max went above and beyond to ensure that I understood every aspect of the deal, making the entire process not only smooth but enjoyable. Beyond his professionalism, Max’s friendly demeanor created a welcoming atmosphere where I felt at ease. It felt less like a traditional sales transaction and more like working with a knowledgeable friend who genuinely wanted to help me find the perfect vehicle. Max also followed up after the purchase to ensure I was satisfied with my new car and to answer any post-sale questions I might have had. This level of dedication speaks volumes about his commitment to customer satisfaction, and it’s clear that he takes great pride in his work. If you’re in the market for a new vehicle, I highly recommend reaching out to Max. His exceptional service, industry expertise, and warm personality truly set him apart as an outstanding salesperson! ~Courtney P. More

He tried to sell me a vehicle that they didn’t have a title for yet. On top of that he was very rude about my vehicle trade it and even said “if I were buying it myself, I wouldn’t even give you $750, so title for yet. On top of that he was very rude about my vehicle trade it and even said “if I were buying it myself, I wouldn’t even give you $750, so I think your getting a pretty good deal” if I could give zero stars for him and the dealership, I would. More

The service depart is completely unresponsive, lacks integrity, and is dishonest. By law "State Of Michigan Auto Repair Law," we are entitled to the part which was replaced. They won't respond after you integrity, and is dishonest. By law "State Of Michigan Auto Repair Law," we are entitled to the part which was replaced. They won't respond after you pick up the car, and request the part (2 hours after pickup). They are required by state law in Michigan, to hold the parts for 48 hours. When they finally responded to my 5th email on the same day the car was picked up, they said the part was "gone." They completely lied to us. The part was never replaced at all. Joe Craddock was the service advisor who lied. DO NOT TRUST HIM. We had to get in touch with the corporate ownership to get our money back. Lithia Motors (they own this dealership) is a very large company which owns hundreds of auto dealers across the country. They were immediately responsive and completely involved. This service department completely disrespects its customers and has a deeply disturbing culture of dishonest business practices. More