Suburban Chrysler Dodge Jeep Ram of Farmington Hills - Service Center

I've had my vehicle in a few different times for warranty work and maintenance and they make sure I'm well taken care of every time! Lenny is my service advisor. He is extremely hard working and honest. He m work and maintenance and they make sure I'm well taken care of every time! Lenny is my service advisor. He is extremely hard working and honest. He makes sure I stay well informed about my vehicle throughout my visit and is always well prepared for all of the questions I ask about the work being done. He helps me make sure my vehicle is in perfect safe condition. Lenny knows and respects that I like to do some of the maintenance my self. He provides me part numbers for the inspected items so that I can make sure I'm getting the right parts to do the job. Even though I've had one or two small concerns across the many great times I've been here, they have made sure that everything is handled professionally and corrected for. Every time I get my vehicle back it is cleaner than I left it and I've got a well detailed write up of everything that was inspected on my vehicle. More

Suburban took great care of me when I brought my Jeep in. I was having some issues with my JL and they fixed it up with excellent customer service. Both Mike and Shawn will take great care of you and treat y I was having some issues with my JL and they fixed it up with excellent customer service. Both Mike and Shawn will take great care of you and treat your vehicle like it’s their own. Exemplary customer care. When a dealership has a good service department, it makes people want to go back there to buy a vehicle. More

Sam was amazing! Got me in to service my car right away! I was skeptical , due to quarantine, but I needed my car fixed. He took all social distancing precautions, made me feel safe. My car was fixed quickl I was skeptical , due to quarantine, but I needed my car fixed. He took all social distancing precautions, made me feel safe. My car was fixed quickly and I was on my way! Thank you, Sam! I love my dealership! 10 + stars ⭐️! More

My 2017 Jeep Patriot drivers seat belt will come undone while driving. This happens intermittently, about 3 to 4 times a week. After they latched it "a few" times, they stated that there is nothing wrong. while driving. This happens intermittently, about 3 to 4 times a week. After they latched it "a few" times, they stated that there is nothing wrong. This is a safety issue and they weren't even willing to put the car on the road! The only way I was able to get this resolved was to pay for it myself! The car is still under warranty! STAY AWAY! They will only fix your warranty issues if YOU $$PAY$$ for it!!! More

Considerate , professional attention to customers needs. Mr.Shawn Leline was very receptive to my families needs over some recall work. Shawn listened to our concerns and graciously helped us understand the Mr.Shawn Leline was very receptive to my families needs over some recall work. Shawn listened to our concerns and graciously helped us understand the dealership protocols and established a positive relationship with us.The repairs were made and the car was returned clean inside and out and the broken parts were replaced with new improved parts.The dealership continues to impress us. Thank You Bill Leech. More

Patty Phillips is the one to deal with I have brought my car into the dealership four times in the 16 months that I have owned it. Unfortunately it suffers from the death wobble. The first I have brought my car into the dealership four times in the 16 months that I have owned it. Unfortunately it suffers from the death wobble. The first two times Patti was my service person she was excellent both times, set me up with the loaner, and I had absolutely no issues. Unfortunately the part that was put in would wear down and I would have to bring it back. The third time I brought it back Patti was not available and I had another service person that really wasn’t listening to what I was saying was my problem. He kept telling me that it was a recall I kept telling him what the problem was and then I figured that was the recall. Because he kept insisting. I picked up my car not only was it not fixed it seemed worse. Brought my car back a few days later once again did not have Patti and dealt with someone who seemed very new to the job so I will not say that he did anything wrong. Fortunately for me Patti took over the situation because by this time I was highly annoyed. She reached out to Chrysler to see if they could have any input on my ongoing issue. I will say this she knows how to defuse the situation she offers excellent customer service And she is a pleasure to work with. I’m giving five stars because of Patti and only because of Patti More

Horrible Rip Off/ Went to Brighton Jeep saved $2200. This location tried to tell me I needed $2700 worth of work. Only cost me $475.00 in Brighton, Mi Instead. False information given to me. When my This location tried to tell me I needed $2700 worth of work. Only cost me $475.00 in Brighton, Mi Instead. False information given to me. When my son called to talk to them to give them another chance that they were incorrect on the parts needed, they did not back down. Gave me estimate and email with incorrect parts needed. More

Zero Customer Service "Too bad for you. Nothing I will do." Horrible customer service. Rude, disrespectful, ignorant and inappropriate is how I would describe my visit tod "Too bad for you. Nothing I will do." Horrible customer service. Rude, disrespectful, ignorant and inappropriate is how I would describe my visit today for a service visit to get my tire fixed.. I was never told about not having a spare tire, so when I got a flat tire today I was shock to find I was stranded. State farm sent out someone to help. They used one of those pumps with the fix a flat in it. It destroyed my tire. When I finally pulled into your service bay I was informed I would have to order a tire and there was nothing they could do to help. I was so upset already I went to speak with a manager. That is when John Timmington began my horrible experience. I was told there is nothing more I can do for you and mostly blown off. When I asked more questions I was ment with disgust that I would even ask him more questions. I refuse to do anymore business with suburban Jeep. I lease one car and bought another. I have 5 children all almost to driving age. I would if been a loyal customer for life. One revolting man ruined my business for you company. More