Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Suburban Chrysler Dodge Jeep Ram Of Garden City
Garden City, MI
647 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 647 reviews
June 24, 2014
New Car This was the worst customer experience I've ever had. Dad worked for GM for 32 years and I've always gotten GM vehicles. I finally decide to get a jee This was the worst customer experience I've ever had. Dad worked for GM for 32 years and I've always gotten GM vehicles. I finally decide to get a jeep and I wonder why I even bothered. GM vehicle representatives are so friendly and happy to work with you, and they were NOT here. I would never go to this dealer. Take a trip down the road. There is plenty of dealerships more worth your time. More
by truark
Employees Worked With
Steve Stoeuf
June 10, 2014
Buying a car was never so pleasant Other than the dentist, visiting a car dealership ranks as one of the most stressful moments in a consumer's time. I was pleasantly surprised by the f Other than the dentist, visiting a car dealership ranks as one of the most stressful moments in a consumer's time. I was pleasantly surprised by the friendliness of the staff, and in particular, Rich Putty. Not only was he knowledgeable but listened to my concerns, understood my needs and found a car to match perfectly. Not only that, I got a great deal! Great job Rich and Suburban! Keep up the great work. Sincerely, A Happy Customer More
by tmagoffin83
Employees Worked With
Rich Putty
March 14, 2014
I contacted Andrew regarding purchasing a new car, I really needed to get rid of my Kia Soul. When I spoke with him, I explained our difficult situation. I had a Kia Soul that I still owed $16,000 on really needed to get rid of my Kia Soul. When I spoke with him, I explained our difficult situation. I had a Kia Soul that I still owed $16,000 on that I wanted to use it as a trade-in, so I needed to get the best possible price for it. I told him that I couldn't afford to have a large amount of money from the Kia tacked onto the new car because I needed to keep my car payment at a certain amount. Also, I didn't have a lot of money for a down payment. Well, Andrew got the job done. Not only did he get us a great price for the Kia (well over KBB), but he also gave us every possible incentive and discount that he could find. With all the incentives, discounts, and trade-in, we pretty much just paid for the new car, and we even got a decent interest rate. Andrew really listened to what our needs were and made sure that they were all met. He was very professional, attentive, and friendly. He really cared about our financial situation and worked hard to make sure that we were able to purchase a new car. Additionally, Andrew stayed with us well past the dealerships closing time, on a freezing cold night, to show us how to use the car functions. He answered all of our questions. He also made sure that the car was detailed before we picked it up. I would highly recommend Andrew to anyone who is interested in purchasing a car, he goes above and beyond. More
by joanna_pavel
February 04, 2014
Purchased our Town and Country mini van from Crestwood...purchased the extended care warranty and Crestwood offered $15 oil changes with every fourth free. My husband is diligent about the maint Crestwood...purchased the extended care warranty and Crestwood offered $15 oil changes with every fourth free. My husband is diligent about the maintenance of our vehicles. He took my van up to have the oil changed and was told by the new suburban owners that they are not honoring previous offers from crestwood and charged $25 for the oil change. We were planning on trading our van in gor a new one...we will not be going to suburban for any of our chrysler dodge needs....suburban you lost a loyal customer of crestwood dodges....shame on you! More
by smackernurse
Employees Worked With
Mike Moukalled
February 04, 2014
I was in need of servicing of my vehicle, was greeted with a warm welcome from the lady in the service area she asked me the necessary questions and within minutes I was approached by the correct dept si with a warm welcome from the lady in the service area she asked me the necessary questions and within minutes I was approached by the correct dept signed the form and was out within minutes with a rental and was on my way. Later during the day the salesman John Long whom sold me the vehicle contacted me, followed up with me to ensure I was taken care off. Later that night around 8pm, the phone rang and they stated the work was completed. I arrived at the dealership, was greeted by the service dept, along with the Salesman following up to ensure there was total customer satisfaction. More
by sh881145
Employees Worked With
Mr. Combs, Ms. Long and Nick (Mechanic), John Long
January 31, 2014
2013 Chrysler 300 - 5000 miles. Broken bracket on drivers side window. After 4 visits the window is still not fixed. 3 times told part was back-ordered. Today I was told my part was given to a wal drivers side window. After 4 visits the window is still not fixed. 3 times told part was back-ordered. Today I was told my part was given to a walk in customer even though it was ordered for me - confirmed to me to bring in car - and an appointment was made. Terrible customer service and little organization. Look for a dealer who will focus on serving the customer - EVEN AFTER THE SALE. More
by Cassaundra
Employees Worked With
John Lewis and Dale (Service Manager)
December 18, 2013
TERRIBLE SERVICE. NEVER GOING BACK. NEW OWNERSHIP JACKED UP ALL THE PRICED 200% AND CHANGED ALL THE POLICIES TO FAVOR POOR CUSTOMER SERVICE AND A BIG PUSH TO UPSELL UNNEEDED SERVICES. BUYER BEWARE. DO NOT G UP ALL THE PRICED 200% AND CHANGED ALL THE POLICIES TO FAVOR POOR CUSTOMER SERVICE AND A BIG PUSH TO UPSELL UNNEEDED SERVICES. BUYER BEWARE. DO NOT GO HERE. More
by syklid
Employees Worked With
Steve Volk, Jeanette Sperry, Rich Putty, John Long, Tony Respess, Mike Moukalled, Tony Cawson, Juan Robledo, Anthony Rutledge
October 27, 2013
AFTER PURCHASING TWO OTHER NEW DODGE CARS FROM TONY CAWSON AND HAVING THEM BOTH SERVICED AT THE DEALERSHIP, I HAVE ALWAYS HAD A GOOD EXPERIENCE IN THE PURCHASE AND SERVICE OF MY CAR. AFTER AN OIL CHAN CAWSON AND HAVING THEM BOTH SERVICED AT THE DEALERSHIP, I HAVE ALWAYS HAD A GOOD EXPERIENCE IN THE PURCHASE AND SERVICE OF MY CAR. AFTER AN OIL CHANGE THURSDAY I STOPPED IN TO SEE ABOUT TRADING IN MY CAR FOR A NEW DART. I TALKED TO TONY CAWSON ABOUT MY PLAN AND I FEEL HE WENT ABOVE AND BEYOND IN BOTH THE TRADE-IN AND NEW CAR PRICE. HE SAID HE WOULD GIVE ME A DEAL THAT WOULD WORK FOR ME AND HE DID. THE NEXT DAY I DROVE OFF IN OUR NEW DART. AFTER ONLY 3 DAYS WE LOVE OUR CAR.I DROVE ACROSS TOWN TO BRING MY DAUGHTER OVER FOR THE WEEKEND AND AFTER DRIVING OUT ON THE HIGHWAY FOUND THAT THE CAR HAD GOT 41 MILES TO THE GALLON!!! NOT ONLY IS IT GREAT ON GAS BUT HANDLES GREAT AND RIDES GREAT!!! I THOUGHT I WAS DOWNSIZING WITH THIS CAR,BUT NOT AT ALL. THIS IS A GREAT CAR AND I COULD NOT BE HAPPIER!!! More
by leon55
Employees Worked With
Tony Cawson
