Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Suburban Chrysler Dodge Jeep Ram Of Garden City
Garden City, MI
647 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 647 reviews
August 16, 2018
Horrible Service! Will never bring my car to this dealership again! If I could give 0 stars I would. Brought my vehicle in for some work this week that should have been Will never bring my car to this dealership again! If I could give 0 stars I would. Brought my vehicle in for some work this week that should have been covered under the extended warranty I purchased when I purchased the vehicle. My check engine light was on and also the analog clock in my vehicle was not working. I received a call several hours later and was told the o2 sensor on my vehicle was “damaged” therefore not covered under warranty and it would be $694 to fix. I asked how the o2 sensor would have been damaged and they said oh maybe a rock or they don’t know, they were very evasive with me on the phone. My husband and I went after work to speak with them and so they could show him the damage. The wires appeared to have been ripped out of the sensor and did not look like damage that was caused by a rock. When asked why the part wasn’t dirty (because I had been driving vehicle with engine light on) they said oh there is a cover on it. Then when we asked to speak to the manager he stated he believed it was “rodent damage”. But if there is a cover over it how did a rodent chew it? Not to mention where the sensor is located on my car there is NO way a rodent chewed it. They then proceeded to try and get us to pay a diagnostic fee for my clock that they did not even diagnose! On the paperwork it states that they diagnosed the clock and determined I needed a new one, but what’s suspicious about this is after we told them to put my car back together and we would be repairing it ourselves, my husband brought my car home and popped my dash out to look at the clock and it was not plugged in! He plugged it in and put the dash back in and what do you know the clock was working! This place is shady and unprofessional to say the least. I along with my family and friends will NEVER return to this sorry excuse of a dealership. What a disgrace this dealership is. Poor service on vehicles as well as customer service. More
by Shelbys11
Employees Worked With
Eric and service manager, was not given his name
August 14, 2018
Reluctant buyer, left satisfied customer Found a car I liked on the internet, called on it's availability, and finding it was still there, we headed out to meet with Paul. He had the car read Found a car I liked on the internet, called on it's availability, and finding it was still there, we headed out to meet with Paul. He had the car ready and waiting for us when we arrived. After test driving, I got cold feet, but Paul worked with me through a few other test drives, until I finally decided that the first car was the right one after all! Paul never rushed me or made me feel like my multiple drives were wasting time. This is probably my 5th time going through a dealership to buy a car, and it was by far the best experience I've had. I was treated like a customer, and not a 'sale'. Needless to say, I bought the jeep, and was happy with the customer service all the way until I drove it off the lot. Will recommend Suburban Chrysler Dodge Jeep Ram of Garden City to my friends and family. Thank you Paul! More
by littleyellowjeep
Employees Worked With
Paul Mark
August 13, 2018
SUPERB! In the past I have dreaded buying a new car. With Randy, its like calling an old friend! He has great communication and is so laid back and so easy In the past I have dreaded buying a new car. With Randy, its like calling an old friend! He has great communication and is so laid back and so easy to deal with. No pressure! This is my 2nd car I'm buying from him, and have recommended him to many friends and family who have also bought from him. Randy is the greatest! Thank you for making this a painless transaction! More
by r1wilson
Employees Worked With
Randy Doran, Steve Parks
August 09, 2018
Grateful for the wonderful experience. Thank you very much Harold and Steve. They made the car buying experience smooth and awesome. Communication was transparent, a major plus. They’re Thank you very much Harold and Steve. They made the car buying experience smooth and awesome. Communication was transparent, a major plus. They’re friendly, professional, and are Heaven sent. Denied to Approved is a Miracle. Miracle Workers are what I am calling them. Thank you for everything. I’m a grateful owner of a 2016 Chevy Equinox. More
by ProphetMWright
Employees Worked With
Steve Volk, Harold Kavner
August 04, 2018
Amazing!!! I was credit denied from 3 other dealers, Harold and Steve got me approved and into my Jeep within 45 minutes...Thanks guys!! If you come here, you wi I was credit denied from 3 other dealers, Harold and Steve got me approved and into my Jeep within 45 minutes...Thanks guys!! If you come here, you will be driving out! More
by Jeep Crazy
Employees Worked With
Steve Volk, Harold Kavner
July 31, 2018
Good experience. Dan was great to work with. He answered my questions and gave me the options in front of me. You never feel pressured at this dealership as they wa Dan was great to work with. He answered my questions and gave me the options in front of me. You never feel pressured at this dealership as they want what’s best for you More
by Nuttyfredy
Employees Worked With
Dan Hamblin
July 28, 2018
Outstanding customer service Over all I had a great experience. The staff was extremely helpful everybody was very polite and very knowledgeable on the vehicles and which they wer Over all I had a great experience. The staff was extremely helpful everybody was very polite and very knowledgeable on the vehicles and which they were selling. More
by Natem
Employees Worked With
Dan Hamblin
July 28, 2018
No pressure The dealership is very inviting, clean, bright, and customer friendly. We were warmly greeted and asked if we were there to see anyone in particular. The dealership is very inviting, clean, bright, and customer friendly. We were warmly greeted and asked if we were there to see anyone in particular. Nick Cole was highly recommend by a friend. Nick's low key friendly demeanor quickly dispelled any apprehension often associated with dealerships. He spent a lot of time with us and answered all of our questions and some we hadn't even asked. When our lease is up we'll definitely return to Suburban and specify Nick to guide us through another positive experience. More
by JCAMP
Employees Worked With
Nicholas Cole, Nick Engels
July 28, 2018
Great experience My situation was challenging as to say my credit was the challengeing part. But Harold and the suburban team took care of me with no money down and a My situation was challenging as to say my credit was the challengeing part. But Harold and the suburban team took care of me with no money down and a great ride to boot. When it's time for an upgrade I know where I'll be going. More
by Mikeg
Employees Worked With
Harold Kavner
July 27, 2018
Above and beyond! My salesman Dan Hamblin and the Finance Manager Jason Little went out of their way to make sure i got the best deal! Thank you!!! My salesman Dan Hamblin and the Finance Manager Jason Little went out of their way to make sure i got the best deal! Thank you!!! More
by Melissamary1010
Employees Worked With
Jason Little, Dan Hamblin
