Suburban Chrysler Dodge Jeep Ram Of Garden City

Crappy Customer Service! !!! Bought a Chrysler 300 (through someone else) and after a month, the radio started rebooting constantly. Took it into the shop while it was stil !!! Bought a Chrysler 300 (through someone else) and after a month, the radio started rebooting constantly. Took it into the shop while it was still under warranty at least 5 times for the same issue. There wasn't much they could do except update the software, which didn't help. But since the problem was intermittent, it was impossible to tell if the update did anything until I drove it around for a few days. So, a year later and the warranty has run out, and the problem is worse than ever and now I get to buy a whole new infotainment system. Last time I work with this dealer if I can help it and last time I buy this infotainment system, which means no more Chrysler. This was my second 300, but there won't be a 3rd. More

Geneva Taylor is top notch in all areas! From the moment we sat together to order my Jeep, through the very long wait process, to delivery, she was proactive and amazing! I couldn’t have got From the moment we sat together to order my Jeep, through the very long wait process, to delivery, she was proactive and amazing! I couldn’t have gotten through the process without her and can’t imagine ever working with someone else! More

Easy to work with and friendly. I would recommend this dealership.Bred and Steve were helpful with all my concerns in the purchase of a used vehicle. I would recommend this dealership.Bred and Steve were helpful with all my concerns in the purchase of a used vehicle. More

Service = SUCKS! Twice now I TRUSTED them with my personal property Challenger. They will only see my vehicle, as I pass by. 🤦🏼‍♂️ After the fact, they attempted to Twice now I TRUSTED them with my personal property Challenger. They will only see my vehicle, as I pass by. 🤦🏼‍♂️ After the fact, they attempted to return for compensation. However, the Internet spreads more than word of mouth. They need to upgrade how they treat their customers for service. More

If I could give this dealer's service department a zero I would I was ripped off there 3 times till I learned my lesson also at least 5 people I know have ripped off by this service department DO NOT TAKE YO would I was ripped off there 3 times till I learned my lesson also at least 5 people I know have ripped off by this service department DO NOT TAKE YOUR CAR HERE EVEN UNDER WARRANTY DO NOT!!!¡!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

Great dealership! ! Very knowledgeable car salesman. Responded to my email within 10 minutes. Got me in and out within 30 minutes. ! Very knowledgeable car salesman. Responded to my email within 10 minutes. Got me in and out within 30 minutes. More

I had the best experience buying a vehicle from this dealership. Thank you Dan Macdonald!! dealership. Thank you Dan Macdonald!! More

What a great experience! I had purchased another truck from another dealer in Toledo, the week prior, and that was a total mess and I had to have my $$ returned (find my revi I had purchased another truck from another dealer in Toledo, the week prior, and that was a total mess and I had to have my $$ returned (find my review) Dan Macdonald was my salesman here at Suburban and I can't imagine things going any smoother. Dan went out his way to ensure that I would be totally satisfied when I arrived (from over 5 hours away) He sent videos, made sure the truck was clean and provided me with every document that I asked for. A true sales person! He was genuine, personable, tentative and very tolerant of my OCD haha. I even hit him with a few BS questions just see if he would play me.. Never tried to play me one time. I just can't say enough good things about my experience!! More

After looking online for several weeks, I finally found a truck that was priced within my range and was ready to make a move on. I sent out a text to suburban Chrysler dodge in garden city Michigan and was truck that was priced within my range and was ready to make a move on. I sent out a text to suburban Chrysler dodge in garden city Michigan and was swifty responded back to by a dealer named Dan Macdonald. Being that I lived an hour and a half away I had some questions about the condition of the vehicles body which I couldn't tell if they were major dents or just from the reflection of the sun. Dan went out and further inspected the truck and and got back to me quickly that it was just the reflection and told me it was in pristine condition. My wife and I decided to make the drive up and Dan told us it would be sitting out ready for our inspection and test drive. We pulled in the lot and parked right next to it. Got out and did a little walk around.. we walked towards the building and Dan came out and we had our introductions afterwards my wife and I used the restroom (long car ride up there,) after the bathroom break which he also offered us coffee and bottled water, we went out to the truck and he answered any questions we had and gave us the keys for the test drive. I kinda already knew I wanted the truck before we got there and the test drive confirmed it. It was everything the Dan had told me it would be through our text messages. We went in and decided to make the deal in which Dan went and gave out different price comparisons per different term loans and we decided on one that fit our monthly budget and now I am the owner of a pretty kick xxx truck. In closing I would just like to say that I hate buying a new vehicle. I hate pulling onto a lot and before I even get out of the car a salesman is already at your door waiting to slam you with a bunch of questions. Dan never made me feel this way. I was very comfortable with him and he let us control the pace throughout the whole sale. If a different vehicle is needed in the future I would definitely make the hour and a half drive back there to do business with him again and will definitely be referring him to any of my friends looking for a vehicle. Thank you again Dan for our pleasant experience and purchase of our new truck. More

Jason Little talked down to me as if I knew nothing. I drove 4 hours to purchase a brand new vehicle, and the rest of the staff was very helpful. Jason got caught lying to my face about pricing that w I drove 4 hours to purchase a brand new vehicle, and the rest of the staff was very helpful. Jason got caught lying to my face about pricing that was promised and instead of working to solve the problem, he belittled me in front of other customers and staff. As a former owner of a dealership, I viewed his lack of customer service and rude behavior to be extremely unprofessional. More