Suburban Chrysler Dodge Jeep RAM FIAT of Ann Arbor

Everybody I worked with treated me professionally and were pleasant to work with. Good experience overall. were pleasant to work with. Good experience overall. More

Andy will go above and beyond to help! He was there before anyone else and even worked late to help us find our new vehicle. There was no pressure to buy and I knew he was genuine. He was there before anyone else and even worked late to help us find our new vehicle. There was no pressure to buy and I knew he was genuine. More

I had my car towed there on Monday afternoon because I had an appointment the next day for brakes and my car wouldn’t start. I called them. Let them know it was probably the battery, car is five years ol had an appointment the next day for brakes and my car wouldn’t start. I called them. Let them know it was probably the battery, car is five years old, and that I already had an appointment. I have struggled to reach them via phone and when I finally did they said they didn’t have enough techs to assess my vehicle since it wouldn’t start and that is more complicated. I explained that I had a brake appointment but they said that didn’t matter now that my car wouldn’t start. When they finally assessed it(four days later) I was told it’s the brakes and the battery. Which I already knew and am confused how that couldn’t be done with basic diagnostics. It’s now Friday and i do not have my car back yet. I have reached out to them every day via phone to never get an answer. I’ve called the phone number they gave me for their direct line as well as the general service line. No one answers. More

Great service. Techs and Joe the manager take solid care of the customers. Never a problem Techs and Joe the manager take solid care of the customers. Never a problem More

Thank you for the honest appraisal and the good job of fixing my brakes. We visited your shop after years of being a loyal customer of a competitor. We expected the long wait like everywhere else these fixing my brakes. We visited your shop after years of being a loyal customer of a competitor. We expected the long wait like everywhere else these days. When we delivered our Jeep the service crew got right to the problem. Tim kept us appraised of progress each day. Your technicians worked fast and got our Jeep back on the 3rd day. This is the first time in a long time we have had friendly treatment and competent employees. I hate to call your dealership a service business. The term doesn’t reflect the gravity of the job. Your maintenance guys have dirty yet highly technical jobs. Yet they have good humor and do good work. I normally do not let others wash my car, even the carwash was great. Keeping the upbeat atmosphere of Suburban’s maintenance department is good management. Please congratulate Tim and the others in your service department as they are key in this upbeat atmosphere. More

I have had nothing but problems and they supposivley fixed the problem once already. I call and no call back twice now.. fixed the problem once already. I call and no call back twice now.. More

I cannot stop talking about how great Jason Stoner is. We went there looking for something that would make my 1.5 hour commute a little easier and walked out with an all electric Audi well under our payme We went there looking for something that would make my 1.5 hour commute a little easier and walked out with an all electric Audi well under our payment requirements. He’s the man. More than accommodating and the most down to earth salesperson I’ve ever met. 10/10 he just earned a customer for life. More

I had a wonderful experience with Michael Gardner (new car sales) at this dealership. Went in wanting to explore several JEEP options and he was patient, knowledgable, personable, and fun. Absolutely zero car sales) at this dealership. Went in wanting to explore several JEEP options and he was patient, knowledgable, personable, and fun. Absolutely zero pressure, understood my needs/wants in a new vehicle, and followed up with additional thoughts after my visit. I loved the responsiveness, but also the openness to explore without pressure. I'd highly recommend this dealership. More

Great customer service! Both the sale Manager and the finance manager was great. keep up the good work. Both the sale Manager and the finance manager was great. keep up the good work. More

Jason helped us secure the best deal on our new BMW 440i xDrive Gran Coupe. He is a hard working and honest guy. He was very kind, always responded quickly, and put us first every time. While waiting for so xDrive Gran Coupe. He is a hard working and honest guy. He was very kind, always responded quickly, and put us first every time. While waiting for some of the paperwork and applications, Jason was a pleasure to chat with about travel, life goals, and technology, he treated us as friends. He made sure that we were satisfied with the car and that it met all of our needs. He was never pushy and gave us all the time we needed to decide on the far and figure our financing. Their marketed price was below kbb, carguru, Edmunds, JD power, and Carfax assessed value. Our BMW 440i is an amazing car and is loaded full of features. Jason actually knew more about the car than many of the BMW pre-owned dealers we visited. When it came time to finance, Jennifer made it easy for us. Since they are partnered with our credit union, pulling up my pre-approval was super convenient. Jennifer was patient with us, even when I made some mistakes on the application. She answered all the questions we could think of to make sure we understood the services that came with the car and the options we could add on if we were interested. She didn't pressure us when we declined the options for our own personal reasons. We couldn't be happier with our new car and we so glad Jason and Jennifer were there to help us! More