Suburban Chrysler Dodge Jeep RAM FIAT of Ann Arbor

Used Car Purchase Had a good experience buying a used car from this dealership. The vehicle was offered for a competitive price, and they were able to help with all th Had a good experience buying a used car from this dealership. The vehicle was offered for a competitive price, and they were able to help with all the requests we had. I would go back here again. The only negative was the financing rates are not competitive with what you can get on the open market. More

Great Buying Experience Great experience with Vialldo Olladashi and Adam Hill. They did what I asked of them and made buying easy. I would buy again from this dealership. Great experience with Vialldo Olladashi and Adam Hill. They did what I asked of them and made buying easy. I would buy again from this dealership. More

Worst “Attempted” Car Buying Experience - Return Customer Two years ago, in 2016, I bought a brand new vehicle from Doug. As with most salesmen, he was my best buddy during the buying process. He, as expected Two years ago, in 2016, I bought a brand new vehicle from Doug. As with most salesmen, he was my best buddy during the buying process. He, as expected, asked me to give him a good review (which I did) and made it very clear that he wanted me to come back and purchase my next vehicle from him. As a loyal customer, and a man of my words, that’s exactly what I did. Almost two years on the dot, I contacted Doug to help me with the process of purchasing my next vehicle. This time around, it was a much different story. I assume since I wasn’t standing face to face with him at the dealership, he wasn’t too concerned with helping me find a car that suited my criteria. Since I live a fair distance from Ann Arbor, I was simply asking Doug to help me find a car in Suburban’s massive 1500+ vehicle inventory that would fit my criteria. I clearly communicated that I was open to a large variety of makes and models, which would seemingly please a car salesman. He could have easily spent some short time finding a few cars online that would work for my buying parameters. Instead, I was initially pawned off on a “Sales Advisor” named Kayla. Her way of helping was sending me a link to the 1500 car online inventory webpage. I simply wanted to have my salesman help with this process, and when I stated that via my email reply, she replied with a rude and condescending comment. She also ignored my follow-up questions, which didn’t come as a shock. In short, I spent 18 days trying to find and purchase a vehicle with Doug and the Team at Suburban Dodge Ann Arbor. Over those 18 painful days, I did 95% of the legwork. I was promised multiple call backs by Doug and Adam that simply never happened. They basically started ignoring me. When I did finally have a chance to talk with Doug, he was far from helpful and on one occasion, downright rude. Adam was actually fairly helpful when working on the finance aspect, but was also horrible with following up. Despite having the financing, down payment, and trade-in portion of the deal wrapped up, Doug was simply unwilling to put forth the effort to help me find a car. Eventually I found a vehicle (on my own) at Suburban Infiniti in Novi. I gave Doug and Adam a chance to salvage the deal by having the vehicle transferred to Ann Arbor, but they apparently didn’t want to put forth the time and effort. On day 20 of this ridiculously arduous process, I ended up buying the car at the Novi location. The team there was phenomenal. They provided five star service across the board, and gave me a deal that was far better than anything Doug and Adam could offer. Additionally, I was solicited via email by Robert Betts, asking me to please contact him directly if there was anything he could do to make me a member of the “Suburban Family.” I tried to contact him (left a voicemail) to air my concerns, but he too ignored me and never returned my call. Don’t believe the hype, because that’s all it is. If you really need a salesman to go to work finding the right car for you, Doug isn’t the guy. If you’re in his showroom, I’m sure he’ll be more than happy to sell you the Kia Sedan on their lot that nobody wants. More

Great Dealership I drove 2 hours to look at this car and it was well worth it. Doug and Adam were great and took care of me. I drove 2 hours to look at this car and it was well worth it. Doug and Adam were great and took care of me. More