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Suburban Chrysler Dodge Jeep RAM FIAT of Ann Arbor
Ann Arbor, MI
959 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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959 Reviews of Suburban Chrysler Dodge Jeep RAM FIAT of Ann Arbor
August 21, 2018
Be wary of used cars Just wanted to say to be very careful about buying used cars here. I bought a Land Rover LR3 about 1 year and 9 months used with about 100,000 miles. Just wanted to say to be very careful about buying used cars here. I bought a Land Rover LR3 about 1 year and 9 months used with about 100,000 miles. Within the first year, I had costs of 2700 for battery, alternator, and other minor repairs. I couldn't use the car for about two weeks once because the key they gave me had broke, however they did resolve that issue, and I am thankful for everyone that helped me out then, but that is not enough to make up for this.. Those are both the minor issues that I can deal with. However recently the brakes went out on the car, and when being quoted for the repairs I was informed that the car was almost too rusted out to even get to the brake lines, and that they would have to cut through the frame and weld it back together because the rust was so excessive. The repairs are insanely high and will continue to be because of this, and the mechanic recommended scrapping or getting rid of the car. I understand it is partly my mistake for even buying this car in the first place, and I do not completely blame this dealership as they are just trying to make their money, but I had to leave a review to say that you should really inspect the used cars really well or get a mechanic to do it. If I go through with the necessary repairs, including the stuff it needs done after the brakes, it would be about the cost of the entire car because of the extra labor the excessive frame rust causes. Everyone was really pleasant to work with here, I will give them that, however I still owe money on a car that I don't even want to repair and mechanics recommended I get rid of because the costs are so excessive, which leaves me pretty salty because I paid so much. I understand the car was at or around the market value when I bought it, but in the condition it was in it really shouldnt have been sold for that much because the frame rust is so much. I will live with my mistake and eventually get rid of this car, but I won't be returning here in the future. Notice how they're not going to reply to this either. Stop selling broken cars. More
by involuntarybicyclist
Employees Worked With
Not sure
August 17, 2018
Great Buying Experience This was our first buying experience with this Surburban Chrystler of Ann Arbor, and I would highly reccomend it to anyone looking to purchase a new v This was our first buying experience with this Surburban Chrystler of Ann Arbor, and I would highly reccomend it to anyone looking to purchase a new vehicle. Everyone who we came into contact with was very kind and attentive. They had almost exactly what we were looking for, which is what lead us to this dealership, but when I expressed my concern that the vehicle was missing a couple of important features, Ryan happily suggested that we look into a dealer trade. We ultimately were unable to secure the dealer trade, so Ryan worked hard to find other options for us to make sure we walked away with everything we had hoped for. In the end, we were beyond happy with our purchase, we were able to get everything we asked for and more. This was honestly the best car buying experience we have had to date. We will definitely be coming back when we are ready to purchase again. More
by Dodgefamily123
Employees Worked With
Ryan Enderes
August 17, 2018
Pacifica owner Great vehicle and they had a party for us! Retirement party with style. Doing the Dougie with Doug! Chitren! Making a purchase was effortless! All th Great vehicle and they had a party for us! Retirement party with style. Doing the Dougie with Doug! Chitren! Making a purchase was effortless! All the details handled! Thanks Suburban Chrysler on JACKSON Rd!l More
by Pacifica
Employees Worked With
Doug Chitren
August 17, 2018
Salesperson above and beyond the sale Purchased a Dodge Durango and right after papers signed found a scratch in the tailgate by the license plate. Immediately Melanie was ...it will be Purchased a Dodge Durango and right after papers signed found a scratch in the tailgate by the license plate. Immediately Melanie was ...it will be fixed. They gave me a loaner (New Durango) until my vehicle was fixed. Had the loaner a few days. Stratch was deep and the 9body shop was told do not paint put on a new tailgate. Thank you to Melanie Crossman my salesperson..Thomas Altheude assisted while Melanie was off a few days and thank you to Louis Richards and Carrie Watts in finance. Mel and Tom care about the people walk in the door to purchase a car. They want you to be COMPLETEY satisfied with your purchase. This was my first time purchasing a car from them and I will go back . Went back to get air pressure checked and they tyook care of it and EVEN WASHED MY CAR. More
by Bk123
Employees Worked With
Carrie Watts, Melanie Mirabito, Thomas Altheide, Louie Richards
August 16, 2018
Terrific staff My buying process was outstanding. Came to Suburban because of Ilir Lako; simply the finest service person I have ever met. Professional, attentive. My buying process was outstanding. Came to Suburban because of Ilir Lako; simply the finest service person I have ever met. Professional, attentive. Sales: Ryan Livingston. Was incredibly busy when I met with him; nonetheless, I was well serviced and comfortable. In the end I felt very well taken care of and received a "fair" deal; really could not ask for more. GM: He noted how busy things were and reached to make sure that I was 100% satisfied with the entire process. Below I am asked to evaluate price: I think I was treated exceptionally well by the people above. Was the price fair, I think so. I marked excellent because of the service; price seemed fair with everything considered. Ultimate measure of lease pricing will be how I am treated when I return the car after 36 months. VERY HAPPY WITH HOW I WAS TREATED. ILIR IS A UNIQUE TALENT. BEST EVALUATION: I WOULD BE HAPPY TO BUY FROM THEM AGAIN. More
by Woody Stover
Employees Worked With
I do not remember gentleman who handled the final paperwork but he was terrific. Time efficient but yet as thorough as I needed him to be., Paul Alfonsi, Ilir Lako, Ryan Livingston
August 13, 2018
Great job Darius! Darius Edwards was so easy to work with. He went the extra mile to get us a great car in a timely fashion. The dealership experience was friendly and Darius Edwards was so easy to work with. He went the extra mile to get us a great car in a timely fashion. The dealership experience was friendly and fun - not what I have experienced elsewhere. Thank you!! More
by Cathy L.
Employees Worked With
Darius Edwards, Louie Richards
August 12, 2018
Fabulous, friendly service with no sales pressure Ryan helped us find the perfect vehicle we wanted in our range with a generous trade offer! No sales pressure. Carrie was also great help! Ryan helped us find the perfect vehicle we wanted in our range with a generous trade offer! No sales pressure. Carrie was also great help! More
by Tammy
Employees Worked With
Carrie Watts, Ryan Livingston
August 11, 2018
Great experience-Darius, I will come back to buy from you Exceptional customer service, respect, integrity... are the words that come to my mind. Thank you for the exceptional customer service provided and a Exceptional customer service, respect, integrity... are the words that come to my mind. Thank you for the exceptional customer service provided and a wonderful experience. Will come back More
by Gabriel
Employees Worked With
Darius Edwards
August 10, 2018
Awesome service Tom was absolutely great! Got us exactly what we wanted for the price we wanted. He was patient with us and my 7 yr old daughter and we were in and ou Tom was absolutely great! Got us exactly what we wanted for the price we wanted. He was patient with us and my 7 yr old daughter and we were in and out with our beautiful new Compass. Carrie was also great! She made all the financial boring stuff fun and easy! Thank you again for everything!!! More
by Luciana
Employees Worked With
Carrie Watts, Thomas Altheide
August 09, 2018
Ryan IS THE BEST ! He’s honest and very helpful. He didn’t try to get me to buy something I couldn’t afford and something I didn’t need on my car. Maybe car was totaled He’s honest and very helpful. He didn’t try to get me to buy something I couldn’t afford and something I didn’t need on my car. Maybe car was totaled I’m an accident and he helped through the entire process. I will be back to ONLY work with Ryan ! Everyone else was nice so this is not a diss on anyone else but he really made my situation come true ! I will be referring everyone to Ryan ! More
by Autumn S.
Employees Worked With
Ryan Enderes, Louie Richards
