Suburban Chevrolet

Great service My wife and I received great service with no pressure to purchase. We did end up making a purchase because the salesman, Harley Baumann went out of hi My wife and I received great service with no pressure to purchase. We did end up making a purchase because the salesman, Harley Baumann went out of his way to find the vehicle we were looking for with all the features we wanted. Also thanks to Steve in finance for a quick and easy (also with no pressure) financing of our vehicle. More

Service with kindness Service department staff and the Service Manager was great. I have dealt with other dealers service department and Suburban Chevrolet is the best. Service department staff and the Service Manager was great. I have dealt with other dealers service department and Suburban Chevrolet is the best. I would highly recommend Suburban Chevrolet. More

Good service quick in & out Service rep was giving very good advice. Put attention to my Chevys problem & repair so I could be out of garage as had an appointment regarding a c Service rep was giving very good advice. Put attention to my Chevys problem & repair so I could be out of garage as had an appointment regarding a child to PU in very cold weather. The Problem came up suddenly so was last minute repair More

Incompetent - Bait and Switch I contacted this dealership about the availability of a Silverado I found listed on their site.. I was told yesterday that the truck "is available" an I contacted this dealership about the availability of a Silverado I found listed on their site.. I was told yesterday that the truck "is available" and was invited to schedule an appointment to "come in to preview the truck." When I arrived today I was met by what appeared to be a sales manager who conducted me to a sales rep. The rep looked up the truck and announced that it was a "DRAC unit" (apparently a vehicle used for running parts, service loaner, etc.) and was not yet for sale. I asked why they had a vehicle listed for sale which was really not for sale and got no answer. I asked why the original contact would purposely waste my time and the salesperson responded by asking if there was anything else I might be interested in - as I was walking out. Dishonest dealerships will do anything (including outright lies) to get a prospective through the door so they can "work" on him. Suburban Chevrolet falls into this category. If this is how you like to be treated (lies, deception) please pay them a visit soon. More

Getting a vehicle The Staff was polite and courteous and went the extra miles to help me get a new vehicle. They made a person feel at home. The Staff was polite and courteous and went the extra miles to help me get a new vehicle. They made a person feel at home. More

They were less than truthful! My wife and I drove over from From a neighboring state to buy a truck that was advertised on the net. We were told by a salesperson that it was a goo My wife and I drove over from From a neighboring state to buy a truck that was advertised on the net. We were told by a salesperson that it was a good truck, and the only thing wrong was one bad strut. We were also sent some photos. After seeing the truck, however, we fully understand why the Internet ads did not include photos. The truck was a total piece of junk, which they apparently tried to hide from us when they took the photos that were sent to us. Bottom line -- We gave them one star only because there was no zero star option. If you sell products on the Internet, you had better learn to be totally honest with potential customers. We did not buy the truck, and we received no apologies as we left. More

I think having a women at the service desk is a great idea! They did an oil change and were asked to check some other things I was noticing and they fixed everything with no issues. I think for a female bringi They did an oil change and were asked to check some other things I was noticing and they fixed everything with no issues. I think for a female bringing a car in; we always feel they are going to try to just sell us stuff we do NOT need. Having Melissa there at the service desk and also contacting customers is a HUGE plus!! More

Oil change I was met at the door, had me in and out in a short time. Everyone was friendly and clean.! Nice lounge with a TV to make the time go quickly. I had I was met at the door, had me in and out in a short time. Everyone was friendly and clean.! Nice lounge with a TV to make the time go quickly. I had the car washed, did a nice job. More

pleasantly suprised Working with Jack was a no pressure situation. He was very helpful, and knowledgeable, it was a quick and easy process. I would recommend Jack and Su Working with Jack was a no pressure situation. He was very helpful, and knowledgeable, it was a quick and easy process. I would recommend Jack and Suburban Chevrolet to friends and Family More

awesome experience The absolute best car experience I have ever been a part of. Matt was great no pressure at all made us feel comfortable. And like all sales people buy The absolute best car experience I have ever been a part of. Matt was great no pressure at all made us feel comfortable. And like all sales people buy from people they like. Thank you to all that worked with me through the process will recommend anyone I know looking for a car to you. More