Suburban Chevrolet

Second experience with this dealership and both were great - they worked hard to get me in the vehicle I was looking for at the price that worked for me - thanks with this dealership and both were great - they worked hard to get me in the vehicle I was looking for at the price that worked for me - thanks More

very good. Was not offered the option of using a credit card for part of the payment. Could have used the miles rewards. Cory was very good. Extremely knowledg Was not offered the option of using a credit card for part of the payment. Could have used the miles rewards. Cory was very good. Extremely knowledgable on all the functions of the car. Very patient. Negotiator O.K. Not willing to negotiate on the price of the vehicle being purchased. Left rear window had severe scratches in it. This would not be fixed. Low balled the trade in price of my old one. I had done a considerable amount of research on it's value range and I thought I picked a middle of the road price. It was in very good condition and clean. Gave all kinds of excuses for what might have to be done to it... More

good car buying experience Both Jack and Chris were helpful and worked with me to get the best deal on the 2015 Cruze I ended up buying. Than.ks Guys, I will purchase my next v Both Jack and Chris were helpful and worked with me to get the best deal on the 2015 Cruze I ended up buying. Than.ks Guys, I will purchase my next vehicle from Suburban. More

Confident I was met by a friendly service rep, he promised my vehicle would be done by 11:00 AM and it was done early. Taking my vehicle to Suburban Chevrolet I was met by a friendly service rep, he promised my vehicle would be done by 11:00 AM and it was done early. Taking my vehicle to Suburban Chevrolet make me feel confident I am driving a well maintained vehicle. I highly recommend them! More

Another great experience! Jeremy was my service advisor. He was incredibly helpful! There was a delay, but I was kept updated on the progress and was happy with my results! I l Jeremy was my service advisor. He was incredibly helpful! There was a delay, but I was kept updated on the progress and was happy with my results! I love the service department hours! I also talked with Jack in sales about an upcoming new vehicle purchase and got some helpful information. Thank you for keeping our vehicles running safety for my family! More

Delightful experience buying new car The sales team worked with us to get through every hurtle and make the sale acceptable. They treated us well and got through all the paperwork done in The sales team worked with us to get through every hurtle and make the sale acceptable. They treated us well and got through all the paperwork done in a timely manner. This experience surpassed a bad experience we had at a different dealer, and this is the third car we've purchased from Suburban Chevrolet. More

Did not reset the service reminder correctly After the oil change the service reminder is stuck in service mode rather than vehicle operation mode. The technician must not have finished the reset After the oil change the service reminder is stuck in service mode rather than vehicle operation mode. The technician must not have finished the reset after the service. I will have to look over the car carefully to see if he missed anything else. More

recall and oil change work was done in timely matter and appt was easy to schedule. I don't like phone calls at work asking how service was, email is preferred in my opinio work was done in timely matter and appt was easy to schedule. I don't like phone calls at work asking how service was, email is preferred in my opinion. More

Thorough work Tim was very helpful. Quick and to the point. They didn't conduct any more work than needed to be accomplished to find the issue and solve it. Perf Tim was very helpful. Quick and to the point. They didn't conduct any more work than needed to be accomplished to find the issue and solve it. Perfect. More

Rude Employees Normally I do not write reviews, especially if I only have an issue once but for the last 3 years everytime I go into the service center I am met with Normally I do not write reviews, especially if I only have an issue once but for the last 3 years everytime I go into the service center I am met with employees upselling me on items I do not need or want. Guilting me if I do not upgrade my service. Long wait times in the waiting room for services I have appointments for. Earlier this week, I came in for an appointment to conduct my last oil consumption test, get an oil change and rotate my tires. I was in the waiting room for over an hour and a half. I had an appointment and I still waited that long! I would expect that if I was a walkin but they knew I was coming. Not only was I in the waiting room for that long but the computers were down and the billing woman was rude to everyone that came in, making comments like "don't you know our computers are down!!", "That is not how coupons work" (even though the person was using a coupon the way any other person would redeem a coupon), and making rude comments about people not using the credit card machine (like they were stupid). I am sick and tired of getting my car serviced at this center and have reached a point where I will never come back. I am not the only one that has had issues with this service center, which only confirms my frustration and disappointment. More