Suburban Chevrolet

Inflate tire and fluid check We used the express lane for the tire and fluid check. We had been getting a low pressure reading and wanted it checked since this was the second tim We used the express lane for the tire and fluid check. We had been getting a low pressure reading and wanted it checked since this was the second time that the tire was low since we purchased the car 3 weeks ago and it was low even then. Service manager's reception was very cool and he seemed disinterested in hearing that it may be a bad seal right from the time of purchase. Fluids were never checked but we were ok with that since it was a relatively new purchase and we are assuming all the fluids should be full. Service manager did not want to make note of the low tire and like I said, he could have been more cordial. I did not catch his name but he was on the express lane side. More

Routine Service As usual another great experience!! I was greeted immediately upon entering the garage, the info needed for my service (oil change, tire rotation, an As usual another great experience!! I was greeted immediately upon entering the garage, the info needed for my service (oil change, tire rotation, and transmission fluid flush) was entered and the paperwork ready to sign in just minutes. I took a couple of minutes to say hi to Jason in sales (he sold me my Equinox) and he always remembers me. In a little over an hour my vehicle was ready. The tech even took the time to go over the inspection form with me. The cashier was very friendly and waited to process the paperwork until the tech was done talking to me. Service advisor Tim Chavala also remembered me and said hello as well!! More

Wonderful to deal with-Great Value, friendly, not pushy. Casey was great to deal with, I would recommend him and Suburban Chev to my family and friends! I found our vehicle on Carsoup.com on Jan 2, got the a Casey was great to deal with, I would recommend him and Suburban Chev to my family and friends! I found our vehicle on Carsoup.com on Jan 2, got the automated email that they got my inquiry, Casey called me and we discussed the vehicle and what I was looking for and my expectations on the condition of the vehicle. I got a good vibe from the conversation, you know how you feel some seem pushy or all business, not this time, I felt like he was a friend trying to help me out and get the best vehicle for me and my family!! He went the extra mile to double check everything to make sure all my requirements were met as the vehicle just came into the dealership, he kept in contact with me and let me know when it was available to look at and drive, which was only 2 days .....Casey stayed late that night since we were coming in, we got there and there was a little issue with the pricing, the Sales Mgr Chris let us know right away and got to the point, he was out, and when they prices it, they didn't include all the bells and whistle, so it was originally quoted to us really low, he said if you like the vehicle, if it's everything you were looking for, we will make it work. Which they did! I get it, people make mistakes, and the vehicle was super clean and exactly what we were looking for and on the price thing, they made it right! We bought the vehicle that night, love it! My 2 girls were screaming with excitement when we drove in!! Chris and Casey treated us both with respect and were not pushy, Also, they had the best prices and of the other ones we looked at, the cleanest vehicles too! Will and have recommended them to several people, family and friends who commented on my new ride!!! *As far as the negative review on the correspondence from auto trader, I believe those are automated responses prior to the sales manager getting them, so those comments hold no weight. Again, highly recommend Suburban Chev! Love my Chevy Traverse!!! Diana K. More

Tim Chavala a great service provider, listens & performs I value the service, quick scheduling and listens to the problem with the vehicle to get it working properly. I would highly recommend Tim Chavala I value the service, quick scheduling and listens to the problem with the vehicle to get it working properly. I would highly recommend Tim Chavala More

New Vehicle purchase I purchased a new Equinox last week after I was in an accident. I have never purchased a new car before and was nervous. I worked with Harley Baumann I purchased a new Equinox last week after I was in an accident. I have never purchased a new car before and was nervous. I worked with Harley Baumann who was great! From our first conversation, he worked very hard to get me into the right vehicle. I appreciate how he worked within my budget to find my new vehicle. It was a great experience and I will refer my family and friends to Harley due to his great service. Thank you so much! More

Excellent Service! Suburban Chevy has wonderful customer service and it was a pleasure working with them on a new truck purchase. The truck was priced at a good price an Suburban Chevy has wonderful customer service and it was a pleasure working with them on a new truck purchase. The truck was priced at a good price and what they gave you for trade in was a fair price, they did not come in with a low ball offer. The sales guy the helped me out (Ben Cutts) was a pleasure to work with. Very helpful. I would recommend this dealership to anyone looking for a vehicle. More

Unexpected Repair I recently had an unexpected repair to my Silverado Truck. Tim my advisor worked with me to explain the needed repairs more than once and helped get m I recently had an unexpected repair to my Silverado Truck. Tim my advisor worked with me to explain the needed repairs more than once and helped get me a rental for the duration of the work. Made the experience better having one person to connect with. More

2nd purchase, thank you Harley! My rating is an easy 5, Harley is responsive and to the point, incredibly easy to work with. This is my second time working with Harley and I would no My rating is an easy 5, Harley is responsive and to the point, incredibly easy to work with. This is my second time working with Harley and I would not hesitate to work with him again. If you've had a bad experience buying or are in the fence just work with Harley and the awesome staff at Suburban. Thank you! More

Fabulous service!!! I always receive fabulous service. The service is the reason I buy cars here!! Helped quickly diagnose problem and got it fixed very quickly so I d I always receive fabulous service. The service is the reason I buy cars here!! Helped quickly diagnose problem and got it fixed very quickly so I did not miss my next appointment. Very grateful! Thanks!!! More