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Suburban Chevrolet
Eden Prairie, MN
2,545 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 10, 2017
They suck 2012 Suburban. Complete brake job @ 63,000 miles. Front end (brakes) have been making noises ever since. Current miles 86,000. Vehicle has been th 2012 Suburban. Complete brake job @ 63,000 miles. Front end (brakes) have been making noises ever since. Current miles 86,000. Vehicle has been there 3 times since. No resolution. Dealt with first service advisor until last visit yesterday. Kept getting run around; saying there was nothing wrong ("ceramic brakes make noises"). Researched issue outside of this service place (where I bought the vehicle); learned exact contradictory explanations. Not to mention I know 3 people with similar vehicles and their brakes don't make noises. Vehicle warranty expired 7 days ago. Demanded to deal with a different service advisor who was very helpful in explanations, but again nothing resolved. And, they were not willing to honor the warranty. Vehicle still makes noises. Suspect that the brake job they did @ 63,000 miles was either bad parts or poorly installed. Complete pain in the xxx. Multiple visits and the problem is still present. $65,000 vehicle purchased at this place and this is the service that they provide. I would highly recommend avoiding this place for either purchase or service. They suck. As an aside, while sitting in the waiting area. An elderly gentleman was also waiting for his repair. I don't know what was wrong with his vehicle. The service advisor comes back, chit chats with another waiting customer and then goes to the vehicle owner. He states, "there is nothing wrong" and leaves. The customer just shook his head. Quite obviously, his problem wasn't fixed either. They suck. I will never buy a vehicle from this place again. Never. More
by Unhappy Customer
Verified CustomerEmployees Worked With
Service department. 1st guy horrific. 2nd guy real, but still nothing done.
March 10, 2017
Another excellent visit to Suburban Chevrolet As always, I was promptly taken care of at Suburban Chevrolet. Bill (Sobania) confirmed my scheduled services and noted that I was over due on a requ As always, I was promptly taken care of at Suburban Chevrolet. Bill (Sobania) confirmed my scheduled services and noted that I was over due on a required maintenance item. Although I was waiting for my car and had limited time, they prioritized my work and got me out the door earlier than expected. The waiting area is clean and had adequate seating. I'll be back! More
by KDH
Employees Worked With
Bill Sobania
March 10, 2017
Oil change Pointed out that lisence plates had expired. I had not receied a renewal notice. Thanks. The oil change was compleated in a timely manner. Friendly. Pointed out that lisence plates had expired. I had not receied a renewal notice. Thanks. The oil change was compleated in a timely manner. Friendly. More
by CHINANDERMARY
Employees Worked With
Jeff Brick
March 09, 2017
Great service and quick! Thank You Friendly people, easy to work with and understand! Clean shop! Thanks for washing my vehicle, a nice surprise! The problem was fixed quickly and corre Friendly people, easy to work with and understand! Clean shop! Thanks for washing my vehicle, a nice surprise! The problem was fixed quickly and correct! More
by IHORKUDA
Employees Worked With
Michelle in service.
March 09, 2017
Stayed Late to get the deal done. Jack and I worked out the numbers on the phone. Since I was already a Chevrolet Leasee, he found some additional rebates that I could use toward this Jack and I worked out the numbers on the phone. Since I was already a Chevrolet Leasee, he found some additional rebates that I could use toward this car. Unfortunately, my day got busy and I wasn't able to get to the dealer until 5:30PM and they were closing at 6PM. We test drove the truck and liked what it had to offer. Since, we already worked out the numbers they were able to get the deal done quickly. They got the truck cleaned up, the finance person was incredibly fast with paperwork--this was the fastest transaction I have made when purchasing a new vehicle. Jack made sure OnStar was set up and we went through a few of the vehicle features. We were driving away buy 7PM. More
by Joshua P Click
Employees Worked With
Jack Yanisch
March 08, 2017
Oil change, tire royation & warrenty check-up When I drove in the service door I was asked what I was in for, I told them, they went right to work and found my account on the computer and put tog When I drove in the service door I was asked what I was in for, I told them, they went right to work and found my account on the computer and put togrther a work order More
by JERRYWOLD
Employees Worked With
Ben Cutts
March 07, 2017
Good service Great service Patrick was on top of everything and the car got done in time. That was for the body shop. I am not too sure who did my oil change. Great service Patrick was on top of everything and the car got done in time. That was for the body shop. I am not too sure who did my oil change. More
by JESSIMOLDENHAUER
Employees Worked With
Not sure
March 06, 2017
easy service service was fast and easy, I would recommend to anyone. Dropped of the car and was back in it with in an hour. Car wash was great as well! service was fast and easy, I would recommend to anyone. Dropped of the car and was back in it with in an hour. Car wash was great as well! More
by Mark
Employees Worked With
Not sure, Mark Lancman
March 04, 2017
Unhappy with vehicle Salesperson was very nice. I just wish there was an opportunity to return a car within 24-48 hours if unhappy. The car fax on my car was clean. Howev Salesperson was very nice. I just wish there was an opportunity to return a car within 24-48 hours if unhappy. The car fax on my car was clean. However, it was noticed (too late) that the passenger door and front panel were a different color than the rest of the car. Car is a 2015 and should all be the same color. Obviously something happened to this car. It's my fault I didn't notice. But I'd like to take it back or be able to negotiate to have it fixed at a decent price. More
by jodi
Employees Worked With
Nick?
March 03, 2017
Cruze Leased Knowledgable, friendly and accommodating. I trust Harley with all my new and used car needs. Mark is equally as friendly and knowledgeable. The dealer Knowledgable, friendly and accommodating. I trust Harley with all my new and used car needs. Mark is equally as friendly and knowledgeable. The dealership has a large selection on the lot. More
by Tice
Employees Worked With
Harley Baumann, Mark Lancman
