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Suburban Chevrolet
Eden Prairie, MN
2,543 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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April 29, 2017
Excellent service The service is always fast and excellent. They always answer any questions I have and go the extra mile to assist me. Would highly recommend. The service is always fast and excellent. They always answer any questions I have and go the extra mile to assist me. Would highly recommend. More
by Vanslc
Employees Worked With
Service check-in person
April 28, 2017
Great Service My service writer wrote up my order right away and the recall works was done in no time. I appreciate the excellent work done on my car. My service writer wrote up my order right away and the recall works was done in no time. I appreciate the excellent work done on my car. More
by CURTCONRAD
Verified CustomerEmployees Worked With
Harley Baumann
April 28, 2017
Experience with an oil change Brought our Suburban in for an oil.change apt I had made. I was greeted right away and told it would be an hour; in 45 minutes I was called from the w Brought our Suburban in for an oil.change apt I had made. I was greeted right away and told it would be an hour; in 45 minutes I was called from the waiting area and asked to go outside the shop where the tech had accidentally backed my Suburban into a vendors vehicle which was parked where it should not have been. The Service writer Michelle was very apologetic and without any excuse said they would take care of my truck, would order a new bumper cover, and the oil change they had just done was no charge. They had a new bumper in 3 days, replaced it in under 1 hour, and sent me on my way. Extremely courteous and professional. I continue to use Suburban for all my maintenance. More
by jvorehek
Employees Worked With
Service manager and tech
April 28, 2017
Great Service! The contact service man was VERY good. He explained everything to me, and had my car serviced and washed in less than an hour. I had a little prob The contact service man was VERY good. He explained everything to me, and had my car serviced and washed in less than an hour. I had a little problem with the cashier when checking out. She was very friendly, but lacked some training in how to process a payment with a chip. More
by CHERYLABERGMANN
Employees Worked With
His first name I believe was Aaron. I don't remember his last name.
April 27, 2017
Great Dealership Have been working with this dealership for 20+ years and never a disappointment. Have worked with Jack the last 2 times I've leased and he knows I kn Have been working with this dealership for 20+ years and never a disappointment. Have worked with Jack the last 2 times I've leased and he knows I know what I want and works hard to get the best deal for me. Mark and Kirk are also awesome to work with on the finance side of things. Couldn't ask for an easier process or better people to work with. More
by karska
Employees Worked With
Kirk Fox, Jack Yanisch
April 27, 2017
Shocked !!! I am Barbara Lackens husband and always bring our Suburban in for service. Prior to 4/26/2017, I have always been extremely satisfied. Along wi I am Barbara Lackens husband and always bring our Suburban in for service. Prior to 4/26/2017, I have always been extremely satisfied. Along with the normal Oil Change, 27 Point Inspection, and Tire Rotation, . . . your Service Advisor Michelle Russ noted that as the current mileage was 33,654 miles, she recommended that 30,000 mile maintenance work also be done. She gave me an estimate to have this maintenance work done of $280 ($90+$160+$30). I said that our 2014 Suburban Owners Manual shows only regular service is needed to be done until 72,000 miles (page 11-5). She then pulled out a card that I guess recommended 30,000 miles. I therefore reluctantly agreed to wait the 2 hours necessary to have this work done. When I saw that our Suburban was done and sitting outside around 9:20 am, I asked the cashier if she had the invoice so I could pay it and leave. She did not, . . . but went back to get it from Michelle. I was shocked to see a total bill due of $608.62, . . . but paid it as I had to leave. After looking at what all that was actually done, I really question if this maintenance work and the new fluids/lubricants were necessary, . . . or only a way to generate more money for the service shop? Needless to say, I will have to think long and hard before I decide if I will ever come back to Suburban Chevrolet. John Lackens More
by JOHNLACKENS
Employees Worked With
Jeff Brick
April 27, 2017
Would have rated higher BUT After my oil change and other service they forgot to reset my dashboard indicator. This will necessitate and additional trip to the service center. Ha After my oil change and other service they forgot to reset my dashboard indicator. This will necessitate and additional trip to the service center. Have brought my car to Suburban since I bought it in 2011 and have been happy with service and attention to detail - hope this oversight is a oneoff. More
by Gardener
Employees Worked With
Don't remember service staff I worked with. Harley was my salesperson when I bought car., Harley Baumann
April 26, 2017
Best experience They made the process smooth and easy, super willing to help and answer questions! Would easily recommend to friends and family. I love my new car!! They made the process smooth and easy, super willing to help and answer questions! Would easily recommend to friends and family. I love my new car!! More
by danie1225
Employees Worked With
Casey Niven , Mark Lancman
April 25, 2017
Bought used Suburban I had a good experience at Suburban Chev. Process was easy and smooth. I will consider them for future purchases. My sales person Jack understood what I had a good experience at Suburban Chev. Process was easy and smooth. I will consider them for future purchases. My sales person Jack understood what I needed and facilitated the deal effectively. More
by Steve Thompson
Employees Worked With
Jack Yanisch
April 25, 2017
Vehicle was returned with scratches Dropped my truck off at 7:30am on a Wednesday for an oil change and radio fix under warranty. Received a phone call Wednesday afternoon that they need Dropped my truck off at 7:30am on a Wednesday for an oil change and radio fix under warranty. Received a phone call Wednesday afternoon that they needed to keep it over night as it was torn apart and the parts wouldn't be in until Thursday. Got a loaner - no big deal. Truck still wasn't done Thursday - they needed to keep it yet another night. Told them I needed it by noon on Friday as we had weekend plans and wouldn't be around. Didn't get it done. Kept loaner all weekend. Picked my truck up Monday around noon and everything seemed fine. When I got home I found several scratches in a circle shape on the passenger door as well as my dash board not connected. Called Tuesday morning for Service Manager Mark and still have yet to hear back. This place is a joke! Terrible service. You know it's bad when you can't count on a dealership for work on their own vehicles. I absolutely hate this place. The only positive is Billy in service is super nice and was very apologetic for keeping my truck so long. He's great but the scratches and detached dash board is a bunch of Bull S***. More
by BILLIEB0
Employees Worked With
Mark Lancman
