Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Suburban Chevrolet
Eden Prairie, MN
2,543 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 2,543 reviews
June 12, 2017
Excellent service The service assistant was extremely helpful. I made the appointment by calling the 1800 number. I asked the scheduler if my service would be covered The service assistant was extremely helpful. I made the appointment by calling the 1800 number. I asked the scheduler if my service would be covered by warranty. He stated yes. When I arrived at the dealership, I discovered that I had used the free service calls. The service assistant was willing to give me the service for free. I did not want to cause a problem so I told him I was willing to pay as I had used up my free service calls. He insisted that he take care of it for me. It was extremely generous of him to cover the cost for me when he did not have to do so. More
by DANANDCARYN1644
Verified CustomerEmployees Worked With
The service attendant present at 2:30 pm, a young male
June 11, 2017
Great experience buying my new Chevy Volt We were looking at new Volt and had a great experience. We met with Ben, who took us for a test drive and worked to answer all of our questions before We were looking at new Volt and had a great experience. We met with Ben, who took us for a test drive and worked to answer all of our questions before we bought. We also went back and talked to Tim in the service department to learn more about the Volt, and he was very patient with our questions. More
by DynamiteMoth
Employees Worked With
Ben Cutts
June 09, 2017
Oil Change and Brake Check We were able to drop of vehicle off with short notice and it was taken care of the same day within 2 hours! Tim and Adam did a great job. We were able to drop of vehicle off with short notice and it was taken care of the same day within 2 hours! Tim and Adam did a great job. More
by HORCUTT
Employees Worked With
Tim and Adam from Service
June 08, 2017
Great service nice people friendliness, no pressure to buy! the sales team was really helpful in getting me a great price on the truck I wanted. would go back there again friendliness, no pressure to buy! the sales team was really helpful in getting me a great price on the truck I wanted. would go back there again More
by sjweckman
Employees Worked With
Ben Cutts
June 08, 2017
Oil change and tire rotation Friendly staff, great service and a car wash...Suburban Chev is great! Even though I don't live in Eden Prairie, I keep coming back. Friendly staff, great service and a car wash...Suburban Chev is great! Even though I don't live in Eden Prairie, I keep coming back. More
by ERIKAL
Employees Worked With
Not sure, but i think, Corey Minion
June 07, 2017
oil change Service was efficient and fast . I think they were a little overbooked. I was surprised that they did not was my car I was a little disapointed.. it m Service was efficient and fast . I think they were a little overbooked. I was surprised that they did not was my car I was a little disapointed.. it may have been too many cars. More
by RMDJR
Employees Worked With
don't remember
June 07, 2017
Unprofessional Service Adviser Tim Chvala needs customer service retraining. People who don't really like their job and who have been in it too long tend to become disassociated wit Tim Chvala needs customer service retraining. People who don't really like their job and who have been in it too long tend to become disassociated with their customers. Tim was not 100% communicative in our initial conversation to set up the appointment. He gave vague answers to direct questions and seemed to robotically go through the process. Once at the dealership he spoke to me while either facing away from me or in once case walking away from me as he went to retrieve printouts from the printer. With the noise from the service area and the drone of all the fans running I could not hear him. When I informed him I did not hear him he was clearly agitated that he had to repeat and explain himself again. I think this is Tim's way of talking down to customers. Really showing them who's in charge. My primary "beef" other than Tim's abysmal attitude is that he did not inform me that a $138 inspection fee would be charged to me if the item I was in to have diagnosed was not under warranty. I questioned why he didn't inform me of this during our initial conversation and his response was "you didn't think this would be free did you?" Well, to be honest I did. I guess I'm a fool and Tim sure treated me like one along with wasting everyone's time. In the end I gave him as much respect as he showed me although I expressed it in a much more specific tone using vocabulary fitting an employee with Tim's attitude, communications skills and utter contempt for his job and the customer More
by Sam
Employees Worked With
Tim Chvala
June 07, 2017
Tim Did A Great Job Unfortunately we had to bring in our son's car that had stopped working on a trip to Hutchinson MN. Through the research Tim completed it was determi Unfortunately we had to bring in our son's car that had stopped working on a trip to Hutchinson MN. Through the research Tim completed it was determined that the transmission had failed and with the age and mileage of the car it wasn't worth the expense of fixing. During the period while the diagnostics where being completed Tim was in communication with us and kept us informed of the status of the vehicle. Once it was determined that the car didn't make sense to repair, Tim quickly hocked us up with one of their sales persons (Harley) who has been working with us to find a replacement vehicle. More
by HORCUTT
Employees Worked With
Tim Chaves, Harley Baumann
June 07, 2017
Great service The sales team was really helpful in getting me a great deal. This was my first car buying experience. They answered all my questions right away and g The sales team was really helpful in getting me a great deal. This was my first car buying experience. They answered all my questions right away and got me the car I wanted! Would definitely come back. More
by ntrukov
Employees Worked With
Bryan Herron
June 06, 2017
Impossible to schedule appointments I had an appointment scheduled which I had to cancel two days before and I tried rescheduling when I called to cancel but the person I spoke with said I had an appointment scheduled which I had to cancel two days before and I tried rescheduling when I called to cancel but the person I spoke with said they weren't authorized to schedule appointments and they'd have someone call me back in an hour. That didn't happen, so the next day I called again to set up my appointment and I think I got forwarded to a call center to appointment scheduling which they informed me that at that time they couldn't schedule an appointment for me but they would have someone call me back. Again, nobody called me back. Finally on my third attempt I was able to schedule an appointment (I'm not exactly sure who I was talking to (call center or dealer employee) because I'd been transferred once). Fortunately I was able to get an appointment time only a couple days out so the necessary service could be completed on my vehicle. More
by SAILERAJ13
Employees Worked With
i can't remember who i worked with in service
