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Suburban Chevrolet
Eden Prairie, MN
2,543 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 27, 2017
Third new Corvette purchased from Suburban Chev in 7 years. I traded in my 2014 Corvette Z51 for a 2018 Corvette Grand Sport, this is my third new Corvette purchase from Suburban in seven years which explains h I traded in my 2014 Corvette Z51 for a 2018 Corvette Grand Sport, this is my third new Corvette purchase from Suburban in seven years which explains how I feel about them! They are great to work with, provide excellent pricing, and have a top notch service department. I highly recommend them for anyone in the Twin Cities looking to purchase a Corvette. More
by PB1HARRY
Verified CustomerEmployees Worked With
John Peifer, GM, Kirk Fox, Harley Baumann
June 26, 2017
Good service, especially the help from Michelle Russ. Michelle helped my choose the correct coupon for the service involved. I asked to have the brakes checked, and She advised they were still in good w Michelle helped my choose the correct coupon for the service involved. I asked to have the brakes checked, and She advised they were still in good working order. Nice service. More
by ELANCE389
Employees Worked With
Michelle Russ
June 24, 2017
Excellent buying experience Have had vehicles serviced at Suburban Chev, but had not purchased here before. Excellent support in finding the right vehicles from Jeff Brick and S Have had vehicles serviced at Suburban Chev, but had not purchased here before. Excellent support in finding the right vehicles from Jeff Brick and Shane Lynch. Both worked hard to make the deal work for me, and provided a good value for my trades. More
by tom83
Employees Worked With
Shane Lynch
June 24, 2017
Great and freandly service. Because the two times i purcahased cars at suburban Chevrolet both times were the same great service and freandly. The only thing it's bad it's when Because the two times i purcahased cars at suburban Chevrolet both times were the same great service and freandly. The only thing it's bad it's when i tried to trade in my car it'really sad and desapoinment knoing that they almost insult me when they offer me 100dollars for my car which accordind with bluebook the value was 1500-2200 dollars that it'sreally bad. More
by benitoiracheta
Employees Worked With
Gene
June 22, 2017
My worst car buying experience I purchased an SUV from Suburban Chevrolet. The salesman didn't have any knowledge on the vehicle. Couldn't answer simple questions about the options I purchased an SUV from Suburban Chevrolet. The salesman didn't have any knowledge on the vehicle. Couldn't answer simple questions about the options, didn't know it had keyless entry or where to find the code. Said it didn't have grade assist for towing, which it did, etc., etc. When I asked about some cosmetic issues with the front end, he attributed it to maybe someone putting items on the vehicle. Only after I asked for a copy of the vehicle's history report did he admit it had been in a front end accident. On the test drive, I discovered the AC didn't work and was told "I don't know how are service guys missed that?" Driving home, I flipped the visor down and it came off the hinge. After getting it home, I checked the oil - it was dirty. I checked the air filter, it was dirty, compartment was filled with leaves and debris. After the car was cleaned, found a chip in the windshield. I found someone's TV remote control in one of the vehicle's pockets. In choosing to go here, versus a private seller, the salesperson had talked up the fact that with their cars, they all go through a lengthy inspection and have any issues taken care of. It was blatantly obvious that's not the case, or at least it was not with this vehicle. When I asked for details on their service inspection, the salesman had no idea where to find it and said he'd send it to me the next day. He didn't. After patiently waiting for 5 days, I had to reach out to someone else to get it. I also received a generic email saying if you had any issues contact the GM. I did and he gave me 2 minutes on the phone before he had to "go to an appointment." That certainly could have been the case, but then when I tried to later send him info on some of the issues, they wouldn't let me contact him via email, just took my info and passed it off to someone else. The vehicle also only had 1 key and they made me pay $100 for a second. More
by john.mickelson
Employees Worked With
Bryan Herron
June 22, 2017
Leasing The experience of entering the lease agreement was very easy and smooth. I gave Harley Baumann they model, color and option which I desired and he had The experience of entering the lease agreement was very easy and smooth. I gave Harley Baumann they model, color and option which I desired and he had no trouble locating the vehicle for me. He was very diligent in getting things done. He is very experienced in sales and leasing and it shows. Working on the financing with Mark Thompson was equally pleasant. Mark thoroughly explained all the minutia of the financing this lease. Overall, I was extremely satisfied with the entire process. More
by Leasee5506
Employees Worked With
Mark Thompson, Harley Baumann
June 21, 2017
very quick Everything wa done quickly and well. My only concern, and I can't verify it, is that a couple of days after having service we found a large scratch o Everything wa done quickly and well. My only concern, and I can't verify it, is that a couple of days after having service we found a large scratch on the passenger side of the car near the bumper. I hope they would have acknowledged it if it happened there but since I have no proof I guess I am stuck. I don't usually look at that side but my husband noticed it a couple of days after my appointment and I can't recall being parked near a red car lately. I have been dealing with putting my mother in a nursing home and looking for scratches hasn't been high on my priority list. More
by BELLM5908
Employees Worked With
Kayla Kaiser
June 21, 2017
Great Service The Suburban dealer always provides great service. Just went in for an oil change and they provided a courtesy ride to and from my office. Makes it The Suburban dealer always provides great service. Just went in for an oil change and they provided a courtesy ride to and from my office. Makes it really easy to have service work done at Suburban. More
by JSEIBERT0
Employees Worked With
Service Techs
June 20, 2017
Friendly and good service. When I arrived at my scheduled time, I didn't have to wait. When I was being checked in for an oil change, she asked me if I wanted my tires rotated When I arrived at my scheduled time, I didn't have to wait. When I was being checked in for an oil change, she asked me if I wanted my tires rotated for $5. Since I needed it done, I said yes! It's nice to know about any good deals that I may need. She said it would take about an hour, and they were done in 40 to 45 minutes, which exceeded by expectations. The job was done well and I got a nice car wash too. More
by BJG
Employees Worked With
Not sure who I worked with in service. It was a female employee.
June 19, 2017
Great Service, they always take good care of me!! Suburban Chevrolet is my "GO TO" location for service on my Chevrolet Silverado 4X4 pickup. They drop me off and pick me up from work so I am able to Suburban Chevrolet is my "GO TO" location for service on my Chevrolet Silverado 4X4 pickup. They drop me off and pick me up from work so I am able to leave the truck for the day, and they always have everything completed on time and to my satisfaction, and have even found a couple of warranty items I wasn't aware of, and they fixed those too! Great, friendly service! More
by Randy in Eden Prairie
Employees Worked With
Jeremy and Tim Chvala in the service department!
