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Suburban Chevrolet

Eden Prairie, MN

4.7
2,543 Reviews

12475 Plaza Drive

Eden Prairie, MN

55344

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Showing 2,543 reviews

September 19, 2017

Excellent Car Buying Experience Shane Lynch and Mark made my car buying experience outstanding! They are very knowledgeable, quick to get answers, efficient, customer focused, friend More

by john2018
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark (Finance), Shane Lynch
Sep 20, 2017 -

Suburban Chevrolet responded

John, thank you for this fantastic feedback! We're happy to have employees like Shane and Mark and honored to have customers like you!

September 19, 2017

Oil change and tire rotation Normally the oil change and tire rotation for my Chev. Silverado 2500 HD takes about 45 minutes or so. This time it took nearly two hours. More

by BOB'S 2500HD SILVERADO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Chvala
Sep 20, 2017 -

Suburban Chevrolet responded

We truly hate to hear that your service time was much longer than your previous experiences. We'd love to hear more about your visit. Please reach out to us at (877) 209-4165.

September 19, 2017

Service Stopped in with no appt., able to service repairs in less than one hour. Did a great job. Will go back if additional service is needed More

by DK_BERG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don,t know service persons name
Sep 20, 2017 -

Suburban Chevrolet responded

Thank you so much for this great review! We're happy to have you as part of the Suburban Chevrolet family!

September 19, 2017

Great service Quick oil change and good price. Helpful and great customer service. Will go back again and recommend them to everyone. Even for new cars too. More

by ROBINLYN38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't recall the names
Sep 20, 2017 -

Suburban Chevrolet responded

Thank you, Robin, for this kind review! We look forward to seeing you again!

September 18, 2017

Recall work The service center was easy to make an appointment with using the myChevrolet app. They completed the task in a timely fashion and were very pleasant. More

by MILITARYDAD6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I did not get the name of the service person that helped me
Sep 20, 2017 -

Suburban Chevrolet responded

Thank you so much for the great feedback! We're honored to have you here!

September 17, 2017

Used Car Purchase Quick and hassle free transaction. Won't hesitate to return when we're in the market again. Chris, Jack and Mark were a great team. More

by BillS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Thompson, Christopher Haeg, Jack Yanisch
Sep 18, 2017 -

Suburban Chevrolet responded

Thank you so much for this feedback, Bill. We are happy to have members of our team like Jack, Chris, and Mark, and we're happy to have customers like you!

September 17, 2017

disappointed for first time. always been impressed with service department first time they dropped the ball. part prices are so high might as well buy a foreign car like a bmw or More

by JON.STUMPF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Reid Willemsen
Sep 18, 2017 -

Suburban Chevrolet responded

Jon, I am terribly sorry you have had a negative experience this time around. Please give me a call so I can find out more about your visit and how we can improve. (877) 209-4165

September 14, 2017

Repair of Saturn Tim did a great job of keeping me informed on the status of the repair efforts. Tim Chavda is great to work with. He is professional, courteous and More

by EDL55347
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Chavda
Sep 14, 2017 -

Suburban Chevrolet responded

Thank you so much for the kind words. We are happy to have customers like you and employees like Tim!

September 14, 2017

Oil change In for oil change, got truck back from wash, air full blast radio different channel loud blue tooth doesn't work, just in for an oil change, even had More

by JCTHELM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam something when I dropped it off
Sep 14, 2017 -

Suburban Chevrolet responded

I am sorry to hear about your poor experience at our dealership! I'd love to discuss this more in depth with you. Please give me a call at 952.947.5404.

September 14, 2017

Routine Service Oil (Dexos1), rotation and multi-point. Also, I asked to have tech check the condition of the disc brake pads and rate the tire wear. All done in a ti More

by JHENRIKSN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andrew Willman
Sep 15, 2017 -

Suburban Chevrolet responded

Thank you so much for leaving us a review! We are always happy to be of service!

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