Suburban Chevrolet

Odd start to finish. I was originally told it would be an 8 am appointment and I could wait for repair. 2 hours later after 3rd check with service manager I was told they I was originally told it would be an 8 am appointment and I could wait for repair. 2 hours later after 3rd check with service manager I was told they wanted me to hammer a 2x4 on the latch of the glass t-top of my corvette because they did not want to be liable for breaking it. I had already looked at the latch and knew how to open it but did not have the correct tool to reach the latch. The service manager was like something from a strange movie. He was a face talker with a toothpick in his mouth that got so close I could have bitten the other end of the toothpick. He explained to me (nose to nose) that he was MECHANICAL so he understood how to do it. We both crawled in the car (almost cheek to cheek) so I could explain to him the problem and the fix. He directed me to the showroom floor so I could locate the part needed, and then talk to parts to order it. Really don't know why I brought the car to the service. He said when the part I ordered came in they could install it for me. No Thanks! I'm good! More

Dale C 2018 Equinox I have bought over 10 vehicles from Suburban Chevrolet in the last 7 years! Dealing with Harley Bauman in internet sales has been a pleasure! Always I have bought over 10 vehicles from Suburban Chevrolet in the last 7 years! Dealing with Harley Bauman in internet sales has been a pleasure! Always interesting and straight forward! I live 200 miles away but it is well worth the drive! More

Great experence I purchased a new Corvette from Suburban Chevy and Kirk Fox helped me through the process. Can't say enough good about how Kirk helped me. Excellent, I purchased a new Corvette from Suburban Chevy and Kirk Fox helped me through the process. Can't say enough good about how Kirk helped me. Excellent, excellent, excellent! Verfy professional,knowledgeable, and friendly. Kirk knows his business and I'm lucky to have him help me. John R. Eagan, MN excellent More

Service on my 2011 Equinox I have come to this dealership for over 20 years now. From buying my cars, to the wonderful work the service department does. Everyone greets me with I have come to this dealership for over 20 years now. From buying my cars, to the wonderful work the service department does. Everyone greets me with big smiles and a"hi! how are you!" Jeremy and Tim in the service department take care of me like family. I trust my car in their care and I know that they will only do what is necessary to make sure my car is safe. Shirley just makes my day! She is so warm and friendly that makes it almost "painless" to pay my bill!! Suburban Chev has my loyalty forever! Thank you guys ! More

Purchase of new Silverado Harley Baumann helped us find exactly what we wanted! As always! We were shopping for two vehicles: one to replace our 2014 Traverse at end of leas Harley Baumann helped us find exactly what we wanted! As always! We were shopping for two vehicles: one to replace our 2014 Traverse at end of lease, and one to replace our 2014 Silverado that was purchased and needed replacing. So, Suburban helped us with two in one day! Thanks again! More

Very Pleasant Gene was very helpful and not pushy We enjoyed our purchase. The reason for not recommending the dealership is because I never recommend any thing. It Gene was very helpful and not pushy We enjoyed our purchase. The reason for not recommending the dealership is because I never recommend any thing. It was a good experience and we will come back. If someone should ask I would let them know our experience was great. More

Dakota Otto when we stopped in Dakota was just walking out. He took us in and explained the situation with the pricing on a vehicle that I found on line. He and h when we stopped in Dakota was just walking out. He took us in and explained the situation with the pricing on a vehicle that I found on line. He and his boss worked with us to negotiate the price and gave us a fair price on our trade in. They all did a great job making us feel at home and not pressuring us. we were very pleased with how we were taken care of. More

Warranty Repair I called service to let them know a repair was found during an oil change by another service station, I was able to get my car in for the warranty rep I called service to let them know a repair was found during an oil change by another service station, I was able to get my car in for the warranty repair within 2 days and Suburban Chev provided me with a rental car until my car was repaired. Tim Chvala was at the desk he got all my information and had my rental ready and my car was done the next day and Tim was at the desk when I returned the rental, got a receipt for the work and my car was washed and away I went. As a single women, it was so nice to know that I am taken care of with Suburban Chev with service and my leasing needs. I have recommended them to a number of friends and they have been very happy also. More

Great buying experience Came in just to browse. Met up with Gene and went over the new 2018 Colorado's. Found one on the lot that peaked my interest and he worked the numbers Came in just to browse. Met up with Gene and went over the new 2018 Colorado's. Found one on the lot that peaked my interest and he worked the numbers into the range I requested. Needless to say I am driving it today! Got a good trade in value....was please with the whole process. More