Suburban Chevrolet

Thorough and thoughtful service I recently brought my 2008 CTS in for service and my service advisor, Tim Chvala, did a great job identifying what was needed without upselling servic I recently brought my 2008 CTS in for service and my service advisor, Tim Chvala, did a great job identifying what was needed without upselling services that my car did not need. He shopped new tires focused on a combination of quality, appropriateness, and value. My car looked and drove like new when I picked it up. I have been purchasing my cars and having them serviced by Suburban Chevrolet for 24 years and have always been satisfied and often delighted. Highest recommendation. I also recently purchased a. Very low mileage 2017 Cadillac CT6 from Suburban and the ease of purchase and friendly service in introducing me to the cars many features was exemplary. More

Quick, efficient service Dropped off my car for an oil change and tire rotation. Car was ready on time, service staff was friendly and scheduling the appointment wad painless. Dropped off my car for an oil change and tire rotation. Car was ready on time, service staff was friendly and scheduling the appointment wad painless. Would recommend. More

"Kind and considerate". I recently purchased a 2017 Cruze Hatchback. I was impressed with the efficiency of my salesperson, Ben Cutts. He was thorough, well informed and op I recently purchased a 2017 Cruze Hatchback. I was impressed with the efficiency of my salesperson, Ben Cutts. He was thorough, well informed and operated at my pace. Mark, in finance, had the same approach. My husband had recently died and both men treated me with compassion and understanding and respect. More

great, speedy, they didn't waste my time which i have none o I told the salesperson what i was looking for and thats what he showed me instead of a bunch of trucks i didn't want to see. Friendly and respectful I told the salesperson what i was looking for and thats what he showed me instead of a bunch of trucks i didn't want to see. Friendly and respectful staff. More

2500HD Harley Was great to work with and everything is what he said it would be. The truck was clean and ready to go,paper work was smooth all was good. Harley Was great to work with and everything is what he said it would be. The truck was clean and ready to go,paper work was smooth all was good. Thanks see you next time. More

normal maintanence billy S was my sevice guy. has been for several vehicles. He does a great job! upbeat positive and keeps me informed as to status and when done. Ha billy S was my sevice guy. has been for several vehicles. He does a great job! upbeat positive and keeps me informed as to status and when done. Has always been a great person to deal with. More

I’m satisfied They had the exact vehicle I’d been looking for..a low mileage Subaru Outback Limited. Friendly people, knowledgeable and sincere..it was a simple pr They had the exact vehicle I’d been looking for..a low mileage Subaru Outback Limited. Friendly people, knowledgeable and sincere..it was a simple process, I wouldn’t hesitate to refer friends/family to Suburban Chevrolet More

Always excellent They are always curtious friendly and helpful work is always done with explanation and details it's the only place I go for work in my car They are always curtious friendly and helpful work is always done with explanation and details it's the only place I go for work in my car More

Not A Positive Experience I recently tried to schedule service for my 2011 Tahoe. It was in need of the 60K maintenance plus some other items that were recommended at my last I recently tried to schedule service for my 2011 Tahoe. It was in need of the 60K maintenance plus some other items that were recommended at my last oil change (transmission flush, transfer case flush, differential service). I went to the website and the online scheduling option popped up so I did the chat with the rep. On Oct. 24 I requested an appointment on Oct. 26 or 27 and was told someone would contact me within 24 hours. That time passed so I went online again and inquired and was told someone would contact me to confirm my appointment. By the time Thursday afternoon rolled around, I went online again and asked and was told to just call about an appointment. So I called and was told that they could get me in on Friday, so I basically wasted two days of trying to schedule via the online chat which was frustrating. When I brought that up I was told that it's an outside company and that they must not have communicated it to the service department. So I finally had the service done ($1,200 worth) which was maintenance that knew I needed. The service rep Jeremy was up front about the price which I appreciated because it was such a large amount. I got the vehicle back and over the weekend noticed a leak coming from under the car and that it didn't appear that the oil had been changed which was part of the service. So on Monday I had to call and go in again to see what the leak was and if the oil had actually been changed. After an hour or so they explained that they did a messy job with one of the fluid flushes and that caused the leak. They also verified that the oil had been changed but not reset in my vehicle and no sticker put in my window. Tim, the service rep did offer up a free oil change the next time I come in. Needless to say this ended up being much harder than it should have been, especially when I was so willing to come in an pay a large amount of money for service. More

Good Experience Service Adviser shared all the pertinent information related to my repairs and answered my questions to my satisfaction. Repairs were done in a tim Service Adviser shared all the pertinent information related to my repairs and answered my questions to my satisfaction. Repairs were done in a timely manner. More