Suburban Chevrolet

Appointment Times I dropped my care off at 6pm on Tuesday for a 730 am appointment on Wednesday. I had to call them at 1030 am and they hadn't even looked at it yet. I I dropped my care off at 6pm on Tuesday for a 730 am appointment on Wednesday. I had to call them at 1030 am and they hadn't even looked at it yet. I called back at 130 pm and they still hadn't even looked at it yet. I was then schooled by Andy about appointment times. He was extremely rude to me and told me they would call back when the tech had some news. I got a call an hour later to finally tell me what the problem was with my car - he tried to sell me an oil change then. Like I was going to spend any more money or let them have my car for any longer. At 230pm was told it would be ready in 2- 2/12 hours. They never called. Finally went to dealership at 630 pm to find out if it was done or not. BTW - they close at 700pm. Got my car finally after almost 12 hours. I will not go back there. Suburban Chevrolet in Eden Prairie MN More

oil change I scheduled an oil change for 2 PM and got there early. They got me in and out in a very short time. They charged me the price that I was quoted. I scheduled an oil change for 2 PM and got there early. They got me in and out in a very short time. They charged me the price that I was quoted. More

Smooth purchase Jack was very helpful in selecting our vehicle and moving through the entire purchase process. He made sure a few minor things we noticed when we dro Jack was very helpful in selecting our vehicle and moving through the entire purchase process. He made sure a few minor things we noticed when we drove the car were taken care of by the service dept. The car was ready when we expected it to be and the final details were also smooth. Thanks Jack! More

Very pleased with the service I received! Jeremy and Adam were great, they took great care of me and my car. Brought in for an oil change, ended up having an issue with my engine. They took Jeremy and Adam were great, they took great care of me and my car. Brought in for an oil change, ended up having an issue with my engine. They took care of the issue, was provided a rental car, everything went smoothly. More

Friendly The staff was friendly and eager to help! It was a busy Saturday so it took a long time to complete the sale - many interruptions. It made for a lon The staff was friendly and eager to help! It was a busy Saturday so it took a long time to complete the sale - many interruptions. It made for a long day.... More

bought a new car We were very satisfied with our buying experience . The staff was very friendly and answered all of our questions. Dealership was very clean and vehic We were very satisfied with our buying experience . The staff was very friendly and answered all of our questions. Dealership was very clean and vehicles were all very presentable. More

Our new Tahoe We were very happy with our salesman Patrick .Everyone that dealt with us were very professional. Patrick sold us the perfect vehicle for our transpor We were very happy with our salesman Patrick .Everyone that dealt with us were very professional. Patrick sold us the perfect vehicle for our transportation needs. We love it so once again a big thank you to every one involved.We would for sure do business with them again. Sincerely Ron & Karen Freese More

Amazing service! Our experience at Suburban Chev was the kind of experience you want when shopping for a car. They were fast, helpful, ane super friendly. I would reco Our experience at Suburban Chev was the kind of experience you want when shopping for a car. They were fast, helpful, ane super friendly. I would recommend this dealership to anyone. More

Service dept good While I was waiting - I tried speaking with one of the sales reps about some features on a new vehicle. He was very curt and short with me. I guess I While I was waiting - I tried speaking with one of the sales reps about some features on a new vehicle. He was very curt and short with me. I guess I will look elsewhere when it comes time to buy. More

Great customer experience. I really appreciate how Jeremy took care of my needs. I was frustrated when I brought my suburban back into the shop because it wasn't fixed the first I really appreciate how Jeremy took care of my needs. I was frustrated when I brought my suburban back into the shop because it wasn't fixed the first time. Jeremy and team figured out the issue and fixed it free of charge. I also appreciate the rides to and from work. More