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Suburban Chevrolet

Eden Prairie, MN

4.6
2,545 Reviews

12475 Plaza Drive

Eden Prairie, MN

55344

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Showing 2,545 reviews

December 11, 2017

Professional, Timely I set up my appt through the myChevy app. Basic service, oil change/tire rotation. Check-in and check-out process were a bit slow. That being said, th More

by KJE86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
. .
Dec 11, 2017 -

Suburban Chevrolet responded

Thank you for your review and for your feedback. We will take this into consideration going forward and will see if it is something we can implement. We appreciate your business with us and hope to see you again!

December 10, 2017

Service and new tires Tim helped me select new tires and we also had regular maintenance completed oll in one day. Car was ready as expected at 6PM. Tim called at 3PM to le More

by PEKLOSTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim C
Dec 11, 2017 -

Suburban Chevrolet responded

Thank you for your review and feedback! We hope to see you again in the future!

December 09, 2017

Oil change and TPMS system reset. Bought new takeoff rims and tires from a seller. The rims were 2017 GM rims but the truck did not recognize the sensors. When I had my oil changed rec More

by DSPERNICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Willemsen
Dec 11, 2017 -

Suburban Chevrolet responded

We are always happy to help give you the best service experience available! Thank you for your business and your review!

December 07, 2017

Fast and friendly service . Used coupon which made the service a reasonable price. I would recommend Suburban Chevrolet to anyone who asked my opinion. Thanks. More

by STANLEYNANCY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Willemsen
Dec 11, 2017 -

Suburban Chevrolet responded

We greatly appreciate both your review and your recommendation and look forward to seeing you again!

December 05, 2017

Wonderful They worked with me to get the car I wanted! Jack had wonderful customer service and was very friendly! Everything was very smooth! Would buy again! More

by Amber L Pfau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Yanisch
Dec 05, 2017 -

Suburban Chevrolet responded

Thank you for the kind words, Amber! We are happy to have employees like Jack and customers like you!

December 05, 2017

Oil change took 2 hours I was at the dealership early for an oil change and was told it should not take too long. I was thinking it would be 30min max. It took over 2 hours More

by JRODE10476
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure who I was working with..
Dec 05, 2017 -

Suburban Chevrolet responded

My name is Reid Willemsen. I am the Service Director at Suburban Chevrolet I first want to apologize for your last visit it is truly unacceptable. I would love the opportunity to discuss it further with you if you have some time. My number is 952-947-5404. Thanks again for servicing your vehicle with us.

December 05, 2017

Excellent Everything was excellent with my experience at the dealership. Harley found us the car we were looking for and was very knowledgable in helping to set More

by lste374951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harley Baumann
Dec 05, 2017 -

Suburban Chevrolet responded

We are beyond happy that we could assist you and make your experience excellent! Thank you for your review!

December 05, 2017

Suburban Chevrolet Rocks Suburban Chevrolet is a great dealership with friendly & knowledgeable sales & finance employees. They make the car burying experience easy & fun whi More

by jarheadstevenson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Beech, Bryan Herron
Dec 05, 2017 -

Suburban Chevrolet responded

Thank you for your great review and feedback! We look forward to seeing you again!

December 04, 2017

Brake repair and oil change I had the most excellent service! Was treated kindly and my vehicle was repaired in good time! All of my concerns were addressed and questions answere More

by JULIEKAY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremiah Anderson, Kirk Fox
Dec 05, 2017 -

Suburban Chevrolet responded

We are always happy to be of service, Julie! Thank you for your kind review, and we hope to see you again down the road!

December 04, 2017

Purchase of Vehicle -- Ease of Process It was an overall positive experience. Thanks for making the process not stressful. I was able to maneuver through the steps fairly swiftly. Tha More

by slbreuer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Lynch
Dec 05, 2017 -

Suburban Chevrolet responded

Thank you for the kind words and feedback! We always strive to do our best to make things simple and satisfactory for our customers! We hope to see you again!

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