Suburban Chevrolet

Ok, not over the top great Took trick in for oil change tire rotation and a noise in the rear end. Asked service writer about charger unit swap for wireless phone charging. I ha Took trick in for oil change tire rotation and a noise in the rear end. Asked service writer about charger unit swap for wireless phone charging. I had the new unit in the truck, he didn’t understand until explained 4 Times. Stayed they would see if time allowed. This was so confusing to him that he left off the real reason for the visit, rear end noise. Yes, I signed the work order and failed to notice it was not listed, Shane on me, however after looking back at appointment verification this was on the reason listed. Apparently they got a new software program and he had to check me in an old way so then rear end issue fell off the work order. So out of the 4 items, two were done, oil change and tire rotation.... nice More

Quick and Easy Needed to replace a vehicle for my son at college. Once we chose a vehicle Jack had everything ready so we were able to get in and out in 30 minutes. Needed to replace a vehicle for my son at college. Once we chose a vehicle Jack had everything ready so we were able to get in and out in 30 minutes. More

Worst service center in Twin Cities This is the absolute worst service center in the Twin Cities. This has gone downhill severely over the past 5 years. GM John Peifer should save the This is the absolute worst service center in the Twin Cities. This has gone downhill severely over the past 5 years. GM John Peifer should save the money on advertising and hire a serious manager for the service department as no one will ever be a repeat customer with service like this, I certainly wont buy here again. I do want to say Sales person Jeff Brick has been a delight to work with over the years. I dont understand how I call for my car, which is ways overdue from when it should have been ready and no one can tell me anything about it becuase the service advisor assigned to my car has the day off. Nobody else would help me, they told me to call back tomorrow. Keep in mind this is a 2016 Malibu I puchased at your store but nobody cares. I could continue on but you have been a big waste of my time and it is apparent to me you dont value my time. Couldnt even find the cashier when i came to check out, unbelievable. More

Tire rotation Staff did a good job to get me out of there within an hour while I waited. They recommended some addl work which I’ll have done in the near future. Th Staff did a good job to get me out of there within an hour while I waited. They recommended some addl work which I’ll have done in the near future. They forgot to wash car. More

Fast and easy Dakota made the process fast and smooth. First car I liked was sold but he did not give up and found the right car for me. Would recommend him and mat Dakota made the process fast and smooth. First car I liked was sold but he did not give up and found the right car for me. Would recommend him and matt to anyone. Great guy very knowledgeable!! More

Great Job My car drove so much more smoother after getting my tires replaced. Plus they were a big difference when we got a big snowstorm the following week & My car drove so much more smoother after getting my tires replaced. Plus they were a big difference when we got a big snowstorm the following week & I was not slipping around as much. More

Fast, excellent service Patrick Mahoney was great to work with. He made the process of car buying easy and quick. Everyone was friendly. Thanks Patrick everyone was good to w Patrick Mahoney was great to work with. He made the process of car buying easy and quick. Everyone was friendly. Thanks Patrick everyone was good to work with More

Service The service department was very helpful and kept me informed about the progress of the service work being performed. The staff was friendly and knowle The service department was very helpful and kept me informed about the progress of the service work being performed. The staff was friendly and knowledgeable. More

Very disorganized sales operation. We signed up through the Costco program and they called and emailed right away. The problem was they took forever to show us cars. sales operation. We signed up through the Costco program and they called and emailed right away. The problem was they took forever to show us cars. Couldn't find cars on the lot. When we finally settled on a car they didn't give us Costco pricing on the purchase so they had to redo the paperwork. Then they discovered they had the wrong vin number. Had to redo the paperwork again. Our sales person was good. I think the problem was sales management. Just seemed to have inefficient systems in place. More

I has tve most excellent customer service. I was welcomed in a cordially manner. I even though I didn't set an appointment this service assistant helped me out immediately. I walked-in. And he I was welcomed in a cordially manner. I even though I didn't set an appointment this service assistant helped me out immediately. I walked-in. And he right away took my order and serviced my car. Thank you Suburban and your efficient staff. More