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Suburban Chevrolet

Eden Prairie, MN

4.7
2,544 Reviews

12475 Plaza Drive

Eden Prairie, MN

55344

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Showing 2,544 reviews

April 26, 2018

Amazing Customer Service The team truly works together to ensure customers come first. Some dealerships seem to always be hiding some layer of cost. I always feel like the t More

by jasontgodfrey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirk Fox, Harley Baumann, John Peifer
Apr 27, 2018 -

Suburban Chevrolet responded

Jason, thank you for the review! Thank you for the kind words about our team. Let us know if you need anything else! Take care!

April 26, 2018

Buying a used vehicle We were looking for a particular used car. A Chevrolet Equinox. Dakota was the perfect salesperson. He was friendly, very knowledgeable, and went abo More

by springsunflower
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve (finance), Mark Thompson, Dakota Otto, Darrin Berg
Apr 27, 2018 -

Suburban Chevrolet responded

Thank you so much for the review! We hope you enjoy your new vehicle. Have a great day!

April 25, 2018

Great, but not outstanding. I had a great experience during my recent oil change, but not outstanding. The Service Tech forgot to add the $10 online coupon on to the cost of More

by RHBUCHMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Willemsen
Apr 27, 2018 -

Suburban Chevrolet responded

Thank you for the review! We apologize for the miscommunication with your coupon and car wash, but we're happy to hear that the oil change was completed so quickly. Please let us know if you need anything else. Have a great day!

April 25, 2018

Recent Oil Change Great experience. The guys at the service desk where great. They got me in on time and back on the road when promised. The free car wash was appre More

by BAANDERSONMN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirk Fox, Harley Baumann, Reid Willemsen
Apr 27, 2018 -

Suburban Chevrolet responded

Thank you for the review and rating! We're happy to hear that everything got completed so quickly. We hope you have a great day!

April 25, 2018

Yukon Great knowledgeable staff very helpful and easy process to purchase. Bryan was very easy to work with and was not pushy or trying to upsell anything. More

by Ryan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Herron
Apr 27, 2018 -

Suburban Chevrolet responded

Ryan, thank you for the review! We're happy to hear that you found our staff so helpful and professional during your visit. Thank you for recommending us! Have a great day!

April 24, 2018

exceeded our expectations My husband and I went to look at the suburban and left with a 2018 LT! Jack made our experience super easy and fun! He walked us through all the d More

by jim
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Thompson, Jack Yanisch
Apr 24, 2018 -

Suburban Chevrolet responded

Sara and Jim, thank you so much for sharing your experience with us! Thank you for highlighting some of the staff that was able to help you. We appreciate you recommending us to others. Enjoy your new vehicle and have a great day!

April 24, 2018

Great experience By far the best vehicle buying experience ever. Matthew was really great to work with!! I will definitely go back for future car buying needs. Will re More

by Mark Trottier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Phyle, Darrin Berg
Apr 27, 2018 -

Suburban Chevrolet responded

Mark, thank you for the review! Thank you for sharing your experience with us. We hope you enjoy your new vehicle and we hope you have a great day!

April 23, 2018

Service good. Scheduling issue Original appointment cancelled due to blizzard. I received notification of appointment rescheduled by email and automated phone message for Wednesday More

by RUSSTERUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
. .
Apr 24, 2018 -

Suburban Chevrolet responded

Thank you for taking the time to leave us a review! We apologize for any miscommunication that may have taken place with rescheduling your appointment. We're happy to hear that everything was corrected and your service appointment went great. We hope you have a great day!

April 23, 2018

Oil change I had an oil change done when I got my vehicle home it was Dripping oil the oil filter was loose on the truck now I have oil spots on my concrete driv More

by MKEYS3027
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Herron
Apr 24, 2018 -

Suburban Chevrolet responded

We're so sorry that we were not thorough enough with your last service visit. If there is anything we can do to make the situation better or if you want to discuss the situation further, please reach out to us. Again, we apologize for any inconvenience we may have caused. We hope to be of service to you again in the future. Have a great day.

April 20, 2018

Excellent From the time I talked with Mr.Otto over the phone. I knew that he was the guy that I will buy a vehicle from. He was knowledgeable about the truck th More

by keystone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Lynch, Dakota Otto
Apr 24, 2018 -

Suburban Chevrolet responded

Thank you for the review! We appreciate your business and are happy to have earned it. We're always here to help if you need anything else. Have an awesome day!

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