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Suburban Chevrolet Cadillac of Ann Arbor - Service Center
Ann Arbor, MI
156 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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156 Reviews of Suburban Chevrolet Cadillac of Ann Arbor - Service Center
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May 23, 2017
Great service I've had good service. Illyana Moore is one of the main reasons I would purchase a vehicle again there. Suburban, don't ever let her leave! I've had good service. Illyana Moore is one of the main reasons I would purchase a vehicle again there. Suburban, don't ever let her leave! More
by Mike from Monroe
Employees Worked With
Illyana Moore
May 22, 2017
Treated well! First visit with new truck for service. Was greeted with a smile and well taken care of. Won't hesitate to come back for service. First visit with new truck for service. Was greeted with a smile and well taken care of. Won't hesitate to come back for service. More
by Carole Caplan
Employees Worked With
service
May 20, 2017
A+ Service! All the folks are pleasant and courteous. The shuttle driver Ken is awesome! I live in Kalamazoo but don't mind making the drive because of the level All the folks are pleasant and courteous. The shuttle driver Ken is awesome! I live in Kalamazoo but don't mind making the drive because of the level of service I get each time! More
by TR
Employees Worked With
Charles Parker, Bob Kanerva, Melissa Garner
November 12, 2016
Above and beyond service. Ann Martin has always done all she could to accommodate any request. And she is a really nice person. Always friendly and smiling and ready to be of s Ann Martin has always done all she could to accommodate any request. And she is a really nice person. Always friendly and smiling and ready to be of service. More
by Chuck Ink
Employees Worked With
Mike Mosser, Anne Martin
October 20, 2016
Body shop is a joke it's been a nightmar My experience has been hell my accident was on 7/14they service my car on 7/15 my car is still not fix my doors will not lock ,its 10/19they given me My experience has been hell my accident was on 7/14they service my car on 7/15 my car is still not fix my doors will not lock ,its 10/19they given me a loaner but did not explain the mileage.the person that I spoke to was MGR MIKE MOSSER THE GENERAL MANAGER DAUGHTER SHE DID NOT explain I could not go over 3000 miles in the loner so I had to pay them out pocket $972.00 More
by Black
Employees Worked With
Mike Mosser
July 21, 2016
Eric Mohammed I would like to acknowledge the great customer service I have had with Suburban I purchased a car there because of the Eric from Brooklyns great s I would like to acknowledge the great customer service I have had with Suburban I purchased a car there because of the Eric from Brooklyns great service. It's also great when he remembered me as a person More
by Dagooden
Employees Worked With
Eric Mohammed
July 15, 2016
Responsive to our needs We had an issue with our car and called Mike Burns who quickly took care of the problem and set up a time to come to the dealership. Mike saw my wife We had an issue with our car and called Mike Burns who quickly took care of the problem and set up a time to come to the dealership. Mike saw my wife pull up and went out to greet her and had her pull into the service lane saving her from having to get out of the car. Every sales person we have dealt with over the years has always said "if you have a problem with your vehicle let me know and I will take care of it" but when we did have a problem the promise was not upheld. Mike made the same promise and has followed through with honoring that promise. More
by 2314samship
Employees Worked With
Mike Burns
August 26, 2015
Dominic Magliocco My recent experience with Suburban in AA was great... largely because of one guy: Dominic Magliocco. Dominic was not only friendly, helpful and ver My recent experience with Suburban in AA was great... largely because of one guy: Dominic Magliocco. Dominic was not only friendly, helpful and very knowledgeable when walking me through the repairs to be done to my vehicle, but also in assisting/advising me regarding an unrelated matter outside of his service area realm. I was simultaneously looking for a vehicle for my son and Dominic was extremely helpful with that, too. I'll take all of my business to Dominic in future. Great guy, great place. More
by PenelopePitstop
Employees Worked With
Dominic Magliocco
July 22, 2015
great service I picked up my vehicle today in the service department. Not only was the issue resolved, but my vehicle had been washed also. Tommy Poole was the ind I picked up my vehicle today in the service department. Not only was the issue resolved, but my vehicle had been washed also. Tommy Poole was the individual that took care of everything for me. He went above and beyond to make sure everything was done in a timely and convenient manner for me. Before leaving the service department I had an inquiry, and Larry Gocha stepped in and took care of it right away. Great service department, and dealership. More
by michldy
Employees Worked With
Tommy Poole, Larry Gocha
June 03, 2015
Good customer service & quality work The dealership has friendly informative personnel. My only concern is the service backlog. Sometimes it's hard to schedule maintenance when you need i The dealership has friendly informative personnel. My only concern is the service backlog. Sometimes it's hard to schedule maintenance when you need it most, but the work quality very good. They have always helped me when I had an issue. More
by Arb1
Employees Worked With
Anne Martin
